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Lorraine J
Tias, Spain

The Hotel needs more staff

4.0 of 5 bubblesReviewed 5 Sept 2023
We are her now at the hotel. 5th September. The sun beds around the pools still have sand from the rain 2 days ago the floors of the pool area are still dusty as well. The bar area on the roof terreza del mar is a nice area but the lady who works behind the bar has no one to help her and it's very busy there should be at least another person to serve as well. The rooms are nice & big and clean, the Terrace outside is also dirty with the sand on the floor. There is definitely not enough staff for the size of the hotel !!! The food is good and drinks are great. The few staff in the dining are really pleasant and helpful.
The Lady receptionist was very friendly when we got here today. We are all inclusive
Date of stay: September 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (202)
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4 - 9 of 202 reviews
Reviewed 6 August 2023

Nice hotel with very poor location. In the middle of nowhere. Pool closed. Could not swim at the beach. Poor English. Smelled like a swamp in the whole area. Beautiful hotel that should have been at an actual beach and closer to a city, restaurants, etc.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank sthore751092
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Occidental Mar Menor, responded to this reviewResponded 9 August 2023

Dear guest,

Thank you for taking the time to share your comments.

We are glad to hear that you found our hotel nice and that you appreciated the cleanliness of our facilities. We strive to provide a comfortable and pleasant stay for all our guests. We understand that the location may not have met your expectations, and we apologise for any inconvenience this may have caused.
Our hotel is situated close to the Mar Menor coastal lagoon, which offers a unique and tranquil setting for our guests to relax and enjoy the natural beauty of the area. We also have three swimming pools available for relaxation and recreation, including one for adults, one for children, and an Olympic size pool. During your stay we had to close the pool for one hour as we had to rectify a problem. We apologise for any inconvenience this may have caused you. Our staff is committed to assisting guests with their needs. We will continue to work to improve our services, including languages, to better serve our guests.


We look forward to welcoming you back.
Kind regards,


Teresa Durán,
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2023

Very impressive place with luxury feeling.4 stars hotel experience, huge not overcrawded space, swimming pools, multiple choice of food, very professional service,super speed Internet, new furniture,air conditioning.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank sgrego675811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Occidental Mar Menor, responded to this reviewResponded 7 July 2023

Dear Guest,

Thank you very much for your kind feedback.

We are thrilled to hear that you found our hotel to be luxurious and impressive. It's also great to know that you enjoyed our spacious facilities, multiple swimming pools, and diverse food options.

Moreover, we appreciate your kind words about our professional service, high-speed internet, and comfortable air-conditioned rooms with new furniture.

Lastly, your satisfaction with our location and cleanliness truly means a lot to us.

We look forward to welcoming you back for another memorable experience.

Best wishes,


The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2020 via mobile

Great family holiday. Rooms are spacious, food plentiful and varied, upstairs bar great for an evening. Our youngest loved holiday club and the three pools! Staff were great too. We’ve rebooked for this summer!

Date of stay: August 2019
Trip type: Travelled with family
Thank mrshenpike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 December 2019

When we arrived at Mar Menor we were taken back by the size of the resort. The rooms were lovely and the food was varied and also very good.
I went primarily for the biking but the road biking was focused on the faster riders and did not cater for the average road bikers so I went out on my own most days and found some lovely routes but missed the social of the group riding.
The beach was not good and even though some of this was because of the flooding a couple of weeks before, I cannot see it improving as there is very little beach and a lot of it is covered in weeds. The sea was a muddy brown and very slimey. At either side of the Nelison beach were red flags which didnt fill me with confidence.
The pool area was very good with a really good selection of piped music played throughout the day.
I would return but only if it was better value.

Date of stay: October 2019
7  Thank SueB919
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2019

We had a wonderful week in Mar Menor 11-18th October 2019. This was our second Nielsen’s holiday, the previous one being in Lesbos over 3 years ago, and I enjoyed it even more, perhaps partly because I knew the system better and knew what sports I wanted to focus on, perhaps because it was off-season so not quite so hot, perhaps because my kids were older and settled into kids club easily and made friends there.

The holidays are very well planned, and it is so great to be able to do as many activities as you like and relax with other adults at dinner whilst the kids are being thoroughly entertained by a great team of nannies and activities instructors. Check out the activities timetable online, which does vary from week to week but gives an idea to start planning in advance what you want to do.

I had excellent tuition in easy tennis (from all the coaches), advanced sailing (from Adam) and yoga (from Jasmine) with time for free sailing and other water sports, tennis practice, and “stretch and relax” at the end of the day, a dip in the pool most days and even some aquafit. My 14-year old daughter learned to sail a few mornings with her lovely, knowledgeable instructors, Izzy and Scott, and was in kids club the rest of the time with her great nanny, George.

We were so busy in the resort that I didn’t have time to get on a bike to see the local countryside on two wheels, but we could have done this easily in lieu of some sailing. Another family member said he had done this and that he saw the devastation brought by the September storm, where farmers have had to scrape back ruined, flooded, fields and crops and replant. This is a reminder of the importance of tourism to an area affected by natural disaster and another reason to go and support the local industry.

The effects of the storm on the beach have been commented on in other reviews, but this did not mar the sailing, kayaking or supping for me. I think the team have done a fantastic job of getting the resort operable within a short time. The week we were there wind was variable, stronger in the afternoons, but never very strong, with just one day where the wind was too light to enjoy being in a dinghy.

My mother and I went on the organized bus trip to the ancient port city of Cartagena just a short drive away and enjoyed walking up to the amphitheatre and the old fort above it and eating tapas on the pedestrian main drag, Calle Mayor. She also enjoyed relaxing by the pool in the resort as she didn’t want to do as many activities as the rest of the gang. The pools really are beautiful, and there are three: one for little kids, one Olympic and one in-between with some shallow platforms. They are all rectangular which makes doing lengths easier than rounder pools.

The fitness platform and bar have lovely views of the Mar Menor, a Laguna protected from the swell of the Med. Yes, there were mosquitos, so pack repellent/antihistamine and/or long-sleeved clothes, but they didn’t bother me much and were only out at night.

The resort is newly built, clean and very comfortable. Double rooms are spacious with a large shaded balcony. Lots of toiletries were supplied including conditioner and moisturising after-sun. A couple of quibbles - the showers were a bit liable to flood the bathroom, especially if you accidentally blocked the drain, the fridges got very wet inside and the AC came on and needed switching off whenever I put the room card in the slot, even though it wasn’t needed at this time of year, which didn’t seem very ecological. However, mostly, it was perfect and clearly very well run.

Water was supplied in coolers in the restaurant and at the beach-bar. Food was very good, lots of salad and seafood, water on tables, and service was very good. A special shout-out and thank-you to Laura and Juan Manuel in the restaurant. Great to have largely Spanish staff in the restaurant, and their English was excellent.

I used to be a bit snobbish about all-inclusives, but this place was excellent and as only the sports and food, not the alcohol, are free, it makes for a calmer, healthier atmosphere. The activities make it easy to meet others and the social atmosphere was fun. We would definitely do another Nielsen’s trip. Perhaps not every year, but I did love it and think I am becoming part of the cult!

Room tip: Tennis court rooms are across the road from the pool and quite a way from the beach
Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
9  Thank Louise N
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