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“Wedding party blues” 2 of 5 bubbles
Review of Hyatt Regency Tamaya Resort & Spa

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Hyatt Regency Tamaya Resort & Spa
Certificate of Excellence
GreenLeadersSilver level
1 review
“Wedding party blues”
2 of 5 bubbles Reviewed 3 November 2013

Making reservations was an act of God, as it seems no one other than a wedding planner knows how to make a room reservation for a wedding party. We booked our reservation, only to learn that the customer service person booked our room for the day prior to the wedding and had been charged for $50 no show fee plus an additional room charge. The desk manager Gus was very gracious and helped rectify the situation. Our room was sparse and the bed was honestly crap. I won't do business with them again. I can only imagine what the local staff must suffer.
The wedding was wonderful, the service and food great, that staff was the bee's knees! Corporate management could learn a thing or two from these people.

  • Stayed November 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 4 November 2013
Hello Barbara S.,

Thank you for taking the time to share your experience with us. We are so sorry to know that you were unsatisfied and experienced difficulty with the booking process. We certainly want to make things easy for our guests and are glad that Gus was able to help resolve the issue. We also would like to thank you for your feedback regarding our guest rooms. We will absolutely be sharing this with our management team and are truly sorry you were not happy with your accommodations. We are delighted that the wedding was a success and that the guest service from our staff was excellent. We hope to have the opportunity to welcome you back as our guest in the future.

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (396)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
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  • Spanish first
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English first
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 28 October 2013 via mobile

Stayed here while looking at housing in the area Was rather surprised at the lack luster staff While the rooms were clean they were nothing to write home about. With all the options in the surrounding areas I would opt for another place next time

Stayed October 2013, travelled on business
Helpful?
1 Thank Photoman2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 30 October 2013
Hello Photoman2012,

Thank you for reviewing and sharing feedback on opportunities for improving our guest experience. We sincerely apologize for the areas that we fell short of meeting your expectations. We do appreciate you staying with us and value your comments as excellent guest service and satisfaction is our number one priority. We can assure you that your review will be shared with our management team to discuss the areas that need attention. We do hope that you will consider staying with us again in the future so you will be able to experience the improvements. Thank you again and we hope to be able to welcome you back soon.

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Tx
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

We were here for a conference and even without a mountain view (be sure and request one in advance!) we had a wonderful time. The staff is very gracious and the hotel has lots of fun things to do on the property - including horses, nature trails to hike, bikes, golf, spa, etc. It is a bit of a drive to both Albuquerque and Santa Fe, although the staff is glad to help if you don't have a car - but I'd recommend the car as there is nothing really close except the resort itself. I didn't have time for the spa, but everyone I talked to who went said it was fabulous - if a bit pricey!

Room Tip: If you don't like to walk, make sure and request a room close to the lobby as some of the rooms...
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  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DalTexTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 22 October 2013
Hello DalTexTraveler,

Thank you for sharing your review of your stay with us! It sounds like you enjoyed your conference and we are delighted that you were impressed with our staff as well as our resort activities. We hope you are able to come back and experience our spa in the future. Safe travels to you!

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eldersburg, Maryland
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

I stayed here during the first leg of my New Mexico trip and all I can say is it is just gorgeous. You enter the resort via a paved lane running through the desert with various sage green brush and cacti; coming from the East Coast, which has a completely different topography and landscape, I was thrilled. The building is a long adobe-style building and you pass a couple of shops built into the facility on your way to the entrance.
Once inside you are faced with the Sandia Mountains across from you through wall-to-wall windows bordering the lounge. I was meeting my husband who was there for a conference and our room was all the way down at the very end, a very long way! But the hotel is well-maintained, the room was very comfortable, clean and pleasant. There was a patio with a small table and 2 chairs, it appeared all rooms had either a small patio or a balcony. It was cold and windy so I didn't take advantage of the pool but I did enjoy sitting outside in the lounge chairs, wandering into the different outdoor areas and walking along the paths.
The staff was always very friendly and polite whenever they were encountered.
There is a small gift shop/cafe that serves Starbucks coffee, a very comfortable lounge, outdoor walking trails and bikes to borrow, outdoor games, a spa, and on-site resturants. The front desk has a list of weekly activities provided by the hotel called "Tamaya Times"-there is bread baking, pottery, jewelry making, acitvities for adults and kids.
I was able to enjoy quite time by myself and I was NOT bored because the setting is so beautiful and the hotel is so relaxing. I would love to come back again.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank traveltime2426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 22 October 2013
Hello traveltime2426,

Wow! Thank you for sharing such a positive and detailed review of your stay! We are delighted to know that you enjoyed our beautiful property and that you were able to find some time to relax. Thank you for choosing to stay with us during your first trip to New Mexico and we look forward to welcoming you back soon!

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newberg, Oregon
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

I attended a meeting for 4 days in October here, my first visit.

The meeting spaces were comfortable and attendees needs were well met.

Food and beverage was very good, staff great at dealing with a large seating for dinners.

Check-in process was slower than I would have liked and the request for a later check-out fell on deaf ears.

Highs: great facility from the native art and programs to the food. Meeting space was well above average.

Low: front desk slowness.

Tips:

this place is at elevation, +/- 5000 feet. If you are going to have any difficulty breathing, make sure you know where your room is. It can take a long time to get to some remote rooms.

bring lip balm and if you're going to play golf, mosquito repellent. It is a dry climate and the mosquitoes were thick when I played in the mid-afternoon.

Room Tip: If you don't need to hike to your room for exercise, make sure you ask exactly where it is on ch...
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  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GuyFromOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 21 October 2013
Hello GuyFromOregon,

Thank you for taking the time to review your first trip to Tamaya. It is a pleasure to read that you were pleased with our service-oriented staff and the overall experience of your meeting. We are sorry to know you were disappointed with our front desk team but we thank you for the feedback. This information will be passed along to management so that we can ensure the check-in process is a positive experience for our guests. Safe travels and we hope to welcome you back in the future!

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderson, South Carolina
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

My first time staying in New Mexico. I was very impressed with the Resort overall. The food was excellent. Great views and facilities, very friendly and courteous staff. I would recommend this resort to anyone. Housekeeping was spotty at times, but otherwise a great place to stay.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Knettix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 21 October 2013
Hello Knettix,

We appreciate you taking the time to share your experience of your first trip to New Mexico! Our staff is dedicated to providing excellent guest service and we are delighted to know you were impressed. We are sorry to hear that our housekeeping services were less than satisfactory, but thank you for your feedback. We will make sure to pass this along to our management team. We hope to welcome you back to New Mexico again in the future!

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OK
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

Tranquil Oasis best describes this beautiful resort. I have stayed t this resort several times over the last 7 years, never have had a bad experience. The rooms are pricey but the view is to die for! I think it's best suited for those wanting to "get away from it all as it takes a good 10-20 minute drive to go anywhere.

Room Tip: Summer guests wanting to keep an eye on the kids would prefer the poolside view. While those looking...
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  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Seasaltshack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmm12, Public Relations Manager at Hyatt Regency Tamaya Resort & Spa, responded to this review, 17 October 2013
Hello CappsRealtor,

Thank you for sharing your positive review! We are delighted that you had a pleasant experience once again and appreciate your kind words. Thank you for continuing to visit Tamaya and we hope to be able to welcome you back in the future!

Sincerely,
Jena Marquez
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Tamaya Resort & Spa

Property: Hyatt Regency Tamaya Resort & Spa
Address: 1300 Tuyuna Trl, Santa Ana Pueblo, NM 87004-5940
Phone Number:
Region: United States > New Mexico > Santa Ana Pueblo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Santa Ana Pueblo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Tamaya Resort & Spa 4*
Number of rooms: 350
Official Description (provided by the hotel):
A unique pueblo design with 350 guestrooms arranged in two wings connected by open air courtyards, providing convenient access to pools, gardens, restaurants, and other facilities. Most room opens to a private patio or balcony. ... more   less 
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Also Known As:
Hyatt Regency Tamaya Hotel Santa Ana Pueblo
Hyatt Regency Tamaya Resort And Spa
Hyatt Santa Ana Pueblo
Hyatt Bernalillo
Tamaya Resort
Bernalillo Hyatt
Hyatt Regency Tamaya Resort Spa

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