My post is in direct response to your utter disregard and blatant disrespect to the honest feedback of the bride below. I myself was a bridesmaid at this wedding and can verify all of her comments and would like to respond to some of yours. Firstly, trip advisor is public space where everyone who has visited can give there honest view and to give you some "perspective" a 42% is a shockingly low score and I think if you did some research to the top Hotels and your own competitors such as Granny Mouse Country House, you would see the “main” reviews are actually positive unless the establishment in questions deserves otherwise. Secondly, I know first-hand that the bride waited to post this review “five months later” because she had emailed, called, begged and pleaded to get feedback from you on her concerns and heard NOTHING. Your wedding day is supposed to be the best day of your life and for a lot of people the service she experienced at Woodridge would have totally ruined it that is why she posted- to warn all future couples of the possible outcome. You speak about personal effects being the guests responsibility ( a feeble excuse at best) but ok then lets chat about what is your responsibility. First and foremost providing the service for which you were paid the price of a small motor vehicle. Insuring the wedding was everything the coupled dreamed forming the bulk of that responsibility: there was a terrible storm the night of the wedding and the roof started leaking on guests heads I didn’t want to panic the bride and went straight to the wedding planner to seek a fast solution, her response was that of total disinterest. am running out of space and could go on and on but what I would like to stress in closing is that everything the bride said is COMPLETELY TRUE and find your response indicative of your ethos and values as a whole.
- Also Known As:
- Woodridge Country Hotel South Africa/Balgowan, KwaZulu-Natal