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“Good spot - managers know it!!” 3 of 5 bubbles
Review of Gateway Lifestyle Beachfront Hallidays Point

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Gateway Lifestyle Beachfront Hallidays Point
Newcastle, Australia
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good spot - managers know it!!”
3 of 5 bubbles Reviewed 25 January 2014

Good spot but the amenities blocks let it down - needs better cleaning and more often in peak times. We were camped near one of the amenities blocks that got cleaned from 5 am - lots of noise!! Every morning woken up at 5 am for cleaning when on holidays - forget it - not coming back!

Room Tip: Get a camp site on the beach fence
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  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank uaetraveller23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 27 January 2014
Thank you for taking the time to forward your comments. However, our amenities are thoroughly scrubbed and cleaned twice a day during the Christmas period and a spot check is also done mid morning. Selecting the best time to clean amenities is probably the hardest thing to establish as guests tend to use the blocks at all hours. However, the majority of our guests appreciate the early morning clean as it means they are getting up to a clean block first thing in the morning.
If the early clean was such a problem you should have asked at reception if an alternate site was available.
However, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
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    10
    5
    3
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 14 January 2014

The location very close to the beach, the pool is great and we made it a terrific time with other friends. These were the good points but there are a lot of bad points. The staff show extremely poor customer relation skills-most of the time it's like you are interrupting their day once you have paid for your accomodation. Our bungalow was fairly clean (only saw 3-4 cockroaches) but extremely basic amenities compare to the way they charge.

  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank PaulD630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 16 January 2014
Thank you for your comments in relation to your recent stay with us.
I am slightly confused by your comments re: our staff as we have a highly motivated team who normally go "that little bit extra" to ensure our guests enjoy their stay.
In addition our staff respond to any issue a guest may have quickly and efficiently.
I trust with your next stay you will view our staff in a different view and one which the majority of our guests comment us on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hallidays Point hotels

Berowra Waters, Australia
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 6 January 2014

Arrived to find ants in the lounge areas and the 2 bunk beds in 2nd bedroom had ants and bugs all through the sheets and pillows. The toilet was also filthy. Moved to a smaller cabin for 1 night whilst they bombed. Next day moved back. Fridge did not work; replaced it with one that the freezer did not work. Ants returned 2 days later; children slept in lounge room as they did not want to go into bedrooms. Another cabin was bombed for cockroaches.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 7 January 2014
Thank you for your comments in relation to your recent stay at Beachfront Holiday Resort.
However, I have already emailed you in response to your concerns during your stay and apologised for any inconvenience you may have suffered.
When you reported the ant issue our staff quickly moved you to another cabin so we could bomb the cabin and then gave the cabin a full clean the next day. When you reported the fridge the fridge was replaced immediately (I might add that we have had our appliance company look at the fridge and there is no problem with the fridge-they did suggest the guest most likely turned the temperature up too high too quick and set it into defrost). There was no other time when you returned to the office to report any other issue. From our end we feel we dealt with your concerns quickly and rectified them in good faith.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
5 of 5 bubbles Reviewed 27 November 2013 via mobile



i have just returned from a 4 day stay at beachfront holiday resort as part of a family getaway . We all enjoyed our stay and we were very impressed with the beautiful gardens and facilities.
our children loved the playground and the pool.
A big thank you to all the staff for a memorable family getaway. We have all voted to return again next year.

Stayed November 2013, travelled with family
Helpful?
Thank lazza1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 29 November 2013
Thank you for your comments in relation to your recent stay with us.
We are pleased you enjoyed your stay and look forward to seeing you this time next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 10 April 2013

Ignoring the obvious, bad management and great position ... lets not forget the dark matter in the swimming pools, duck waste I believe. I was amazed to see large numbers of native ducks roosting in and about the swimming pools in the evenings.

Furthermore, it would appear the trees are all on the other side of the fence. The Beachfront would have to be the closest thing to a WW2 concentration camp in Australia. No trees, just rows of huts, mowed grass, trimmed hedges, derelict caravans and patches of worn-out turf.

The best of location, the worst Big4 caravan park parading as a resort.

Room Tip: Go to the beach, swim in the sea, it is 50m from your front door. Avoid the swimming pools. Get the...
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  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Bernie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 16 May 2013
Thank you for your comments regarding Beachfront Holiday Resort. Unfortunately Bernie, we do not seem to have any record of your having stayed with us. If you would like to discuss your comments, please contact me on 6559 2630 and I would be happy to speak with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grafton
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 31 March 2013

At Easter time last year we were visiting Tasmania and we decided to take out a Big 4 membership. Our family was really happy with the cabins we stayed in during that time.

We decided to use our Big 4 membership for our holiday this Easter, 2013 - this time staying at Forster. We chose to stay at the Beachfront Holiday Resort. It has been a disappointment for our family for the following reasons -
Value for money - for the 4 nights the cost has been $1,116.00 (inc $40 Big 4 membership discount) for 3 adults and 1 two year old in an Ocean Villa.
Our family are really keen tennis players so choosing this park with a synthetic tennis surface was one of our big priorities. Before arriving at the park, we had pre-booked the tennis court each day of our stay. On inspection of the tennis court on our first day of our holiday, we found that the tennis court was in dangerous disrepair.

We note the follow were not up to our standard during our stay -
On arrival at night, the entrance lights were not working - we found it difficult to find our destination in the dark.


Our villa had the following deficiencies -
broken screen door
outside chair broken
gas stove ignition not working
kitchen setting rusted
one lounge has tears and both lounges very worn
hot water - below expectations.

Stayed March 2013, travelled with family
Helpful?
4 Thank Peg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 25 April 2013
Thank you for your comments regarding your stay with us during Christmas.
We are sorry to hear you did not enjoy your stay.
Although Christmas is our busiest time of year, we do ensure that staffing levels are increased to accommodate the number of guests we have.
Our smallest powered site measures 9m x 9m .
Our amenity blocks are cleaned three times a day during the Christmas holidays.
The Christian mission has been at Beachfront for more than 20 years and in the majority well received by guests.
It is great to read that your children enjoyed the activities we try extremely hard to source to keep our younger guests entertained.
Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 28 March 2013

We were disappointed in the value for money. The ocean villa we stayed it seemed tired and run-down. The tennis court was in dangerous disrepair.
The grounds were well kept and the pool and playground area were in good condition.
We would not stay here again.

  • Stayed March 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank BelindaJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, Manager at Gateway Lifestyle Beachfront Hallidays Point, responded to this review, 25 April 2013
Thank you for your comments in relation to your recent stay with us at Beachfront Holiday Resort.
Our tennis court is looking at a refurbishment during the winter months.
We are pleased you enjoyed our other facilities and sorry that you will not be joining us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gateway Lifestyle Beachfront Hallidays Point

Property: Gateway Lifestyle Beachfront Hallidays Point
Address: 21 Red Head Rd, Hallidays Point, New South Wales 2430, Australia
Region: Australia > New South Wales > Hallidays Point
Amenities:
Beach Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 3 Speciality Lodging in Hallidays Point
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Gateway Lifestyle Beachfront Hallidays Point 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
Gateway Lifestyle Beachfront Hallidays Point is located on the Mid North Coast of New South Wales, only minutes to the local shopping precinct and a short drive to the bustling townships of Forster and Taree. Superbly situated right next door to beautiful Black Head Beach a 1.6 km stretch of sand long regarded as one of the best swimming beaches in the Manning Valley, it also offers great fishing and surfing opportunities. Nature lovers and photographers will love walking through the rare tracts of littoral rainforest and marvel at the magnificent Norfolk Island Pines. Gateway Lifestyle Beachfront Hallidays Point is set in a quiet beachside location with a great range of activities for holidaymakers of all ages and offers a variety of accommodation options for your next beach holiday. Only 3.5 hours north of Sydney, Hallidays Point is a popular tourist destination with spectacular coastlines, stunning beaches, the only double delta river system in Australia and 9 National Parks to explore! Gateway Lifestyle Holiday Parks are dedicated to providing you with the best holidays possible and wish to advise some locations are undergoing development as we continue to improve our parks. You may experience some noise during your stay, for further details, please contact our friendly park managers. ... more   less 
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