Here in this hotel on my first night of our stay, discovered previous occupant's dirty, worn underwear under the table next to the bed. The children have settled to sleep in their room and my husband and I are in the room next door. The children's room seemed clean and so did ours up to the point I found someone else's dirty underwear!
I immediately phoned reception to come and have this disgusting item removed. They came quite quickly but had a very negative attitude. They told me that it wasn't disgusting for me to find dirty underwear from a previous occupant in my room. I was then told "The room IS clean". If the room was clean the dirty underwear would not be under the table next to the bed.
I am a customer and do not get told what I should think is disgusting. I make my opinion based on my findings. Finding someone else's dirty underwear in my hotel room that I've just checked into is disgusting.
I shall be speaking with management in the morning. My children are asleep and are too tired to be moved to a new hotel, plus it's late in the evening.
This is the first night of our stay at this hotel.
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