the polar express, booked for family eight altogether.
was very angry that they had not listened to what I had said and gave my booking details to someone else. I even spelt out my name for them.
my details were given to some one with the same name in Scotland and which was even worse they gave this person my personal details, including my bank details. As my phone number was on the invoice the lady phoned telling me she had tried to cancel as she thought it was a mistake. ( some nice people in this world still)
Phoned this company again only to be told I would have to email my bank details as proof that I had booked and the right person. Stuff that they had already sent out my details to a total stranger. told them they had broken the DPA. they did not even know what this is.
Finally after 3 hours of talking I got the invoice but no sorry no nothing.
Even emailed Weardale railway NOT A WORD.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.