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“Should be very good, but spoilt by surly, unfriendly service”

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Hotel-Restaurant Au Relais Du Chateau Mensberg
Ranked #1 of 1 Hotels in Manderen
Exeter, United Kingdom
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Should be very good, but spoilt by surly, unfriendly service”
Reviewed 18 August 2010

Spent two nights here. Room a little cramped but nicely presented. Food pretty good but a bit expensive for what it was - limited fixed menus and fairly standard dishes. Restaurant had bags of character. Location is very pretty. Service distictly unfriendly, surly, unsmiling, almost resentful. At check in, it took them two goes to validate our booking, though it was fine. At dinner we were made to wait to be shown to a table and then waited 15 minutes to get even the menu. The starters (from the fixed menu) took 45 minutes. On the next night they didnt offer us the wine list, and then when we eventually ordered, they forgot. On checking out they tried to overcharge for breakfasts we had not taken, despite being asked each day whether we wanted breakfast.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GealCarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 reviews from our community

Traveller rating
    7
    12
    5
    1
    0
See reviews for
6
11
1
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Beidweiler
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 July 2010

Excellent food and service. We surely will return to this restaurant.

  • Stayed July 2010, travelled as a couple
    • Value
Helpful?
2 Thank Yolsig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel-Restaurant Au Relais Du Chateau Mensberg

Property: Hotel-Restaurant Au Relais Du Chateau Mensberg
Address: 15 rue du Chateau, 57480 Manderen, France
Region: France > Grand Est > Moselle > Manderen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Manderen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel-Restaurant Au Relais Du Chateau Mensberg 2.5*
Number of rooms: 13
Official Description (provided by the hotel):
"Lying beneath Malbrouck castle, a quiet spot in Lorraine, in the ""region of 3 frontiers"", the Hotel & Restaurant Au Relais Du Château Mensberg, run by the Schneider family for over 1975, invites guests to enjoy comfortable accommodation, gastronomic, traditional and regional cuisine in a warm & friendly setting. Our charming, tranquil bedrooms all display a warm & cosy interior design and are all equipped with satellite TV, direct dial telephone and a hairdrier. 4 different dining rooms are available for partaking of delicious dishes made with high-quality fresh local produce. Enjoy seasonal regional specialities, especially our freshly-fished trout, succulent desserts and dishes flambéed at your table. We also cater for special banquets of assorted meats for up to 15 persons, an ideal solution for family meals or an evening out with a group of friends. ... more   less 

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