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“Great hideaway hotel”

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Ayara Kamala Resort & Spa
Ranked #2 of 36 Hotels in Kamala
Certificate of Excellence
Reviewed 10 May 2014

This is a lovely little boutique style hotel hidden away. The hotel feels a little remote and requires a taxi for accessibility but this is the advantage of this hotel it occupies a beautiful location on the hillside in Kumala overlooking the sea. It is peaceful and relaxing. The rooms are lovely, clean spacious and modern with a private balcony / terrace overlooking the sea. The restaurant & bar overlook the pool & serve a mixture of dishes, breakfast has a wide choice with speciality eggs of your choice cooked to order in front of you. The hotel spa is a bonus and the massages are recommended. The staff are so very friendly and could not be more helpful, particularly "Kate" on reception who went out of her way to make our stay special.

Room Tip: Deluxe sea view is plenty spacious and has lovely views
  • Stayed: April 2014, travelled as a couple
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Thank Jacqueline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 23 May 2014

Dear Jacqueline C,

Greetings from Ayara Kamala Resort & Spa!

It is very rewarding to receive such wonderful feedback from you about your experience which motivates us to continue to accommodate our customers and develop our hotel. We remember Kate mentioning her positive experience in having you as our guest, and she has indeed been very happy to strive to help wherever possible. It is great to know you enjoyed many aspects of your stay with us, and we hope to welcome you back here again!

Warmest regards from all of us here,

Sebastian, Masha & the Team

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187 - 193 of 395 reviews

Reviewed 30 April 2014

This review is long overdue. I went for my birthday at the end of March to the beginning of April. Myself and my friends were looking to have fun but also wanted to relax. Though this hotel is not the closest to Patong and all of the nightlife fun, it truly is a gem.

The grounds are beautiful, peaceful, and relaxing. If you're looking for a party resort this is not it, but that shouldn't be a deterrent. The rooms are huge, well-kept, and the staff is extremely pleasant and and helpful with pointing you towards activities and more. Sebastian is extremely personable and inviting. Pac, one of the staff members who picked us up from the airport, went above and beyond to make sure we enjoyed our stay. He acted as a tour guide after hours and we invited him along for a few activities since he was helpful and welcoming. You'll feel like you've known them forever.

The only thing that could use improvement is the beach area. It's fairly small and sits on a bed of rocks, not sand. Its also fairly hard to reach. If you're driving or renting a scooter however, Kamala beach is really easy to get to and feels like an extension of the hotel. Other beaches are a bit further, but if you're adventurous like myself you'll enjoy the 10-15 minute ride into Patong and site-seeing along the way.

A few tips if you're staying at this hotel:
1. Rent a scooter: The hotel is not the closest to nightlife or much activity, but if you have wheels its a very fun and quick ride into Patong. The scooter rentals are very cheap. Just ask Pac to show you the way.

2. The continental breakfast is good, but does become mundane. The restaurant food is really good as well. If you get tired of ordering from the restaurant, there's a restaurant called "Boa" headed toward Kamala Town that's really good.

3. When booking tours, try to book them a day in advance since they tend to leave early in the morning. For whatever reason, the tours purchased at the hotel are pricier than what you pay if you buy them Patong. I'm not certain why but I did notice a significant difference in price.

4. Prepare to be spoiled. Not only is the staff amazing, but after staying here you'll have a very tough time finding a comparable hotel.

  • Stayed: March 2014, travelled with friends
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1  Thank Davon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 23 May 2014

Dear Davon D,

Greetings from Ayara Kamala Resort & Spa!

Thank you very much for taking the time to write such a detailed and positive review t about your experience at our resort. All our team members feel very grateful, and Pac has really appreciated your special mention.

We are glad you had a great experience with us, and we welcome you back again in the near future!

Warmest regards from all of us here,

Sebastian, Masha & the Team

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Reviewed 30 April 2014

Just perfect.go on ....
1-breath-holding infinity private pool
2-relaxing
3-food : amazing breakfast(signs for pork) good for muslim
4-amazing staff
Tip:-one or 2 days at end of ur trip will make it amazing

Stayed: April 2014, travelled as a couple
Thank memo h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 21 May 2014

Dear memo h,

Greetings from Ayara Kamala Resort & Spa!

What a generous review! We are happy to learn that you have enjoyed your stay with us, felt you were in a peaceful place with your private pool. It is also rewarding to know that we were able to accommodate you with your needs, as we are striving to personalise our offers for each guest as much as possible. Our staff members are very delighted to have been complimented which is very motivating for us to continue to create value through personalised and friendly service.

We welcome you back here anytime, and wish you all the best back home!

Warmest regards from all of us here,

Sebastian, Masha & the Team

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Reviewed 29 April 2014

The Ayara is the ideal place to go for a total chill out break; when all you want to do is stay somewhere quiet, relax by the pool and read lots of books The staff are excellent and make you feel very much at home providing a warm and welcoming service at all times. Our room was superb with amazing views out to sea and so much space it was unbelievable. A great spot for couples who enjoy the good things in life in a beautiful and quiet location.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank MarkLPearce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 21 May 2014

Dear MarkLPearce,

Greetings from Ayara Kamala Resort & Spa!

What a very rewarding and motivating review to read! Speaking of reading, we remember you very well telling us you felt completely relaxed by the pool with a good book. It is a great sense of accomplishment to know that our team was able to make you feel warmed and welcomed, and that you enjoyed the view, peace and tranquility, which is what we aim to provide for our guests. We also thank you very much as well for recommending us, and wish you all the best back home.

We would be more than delighted to welcome you back again as our team would be delighted to see you!

Warmest regards from all of us here,

Sebastian, Masha, and the Team

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Reviewed 27 April 2014

The patio and pool access view is great. There are only five pool access rooms and one of them is a large suite for four people, so there is rarely lots of people in this pool, quite private. during the day, the sliding glass door is like a mirror from the outside so no one can see in, great for leaving the blinds open. the room has a great large tub facing the ocean. Otherwise the room is nothing special and the bed doesn't even face the view. The rooms are getting a bit old. The bathroom amenities come from the same warehouse most of the average Thai hotels use, and it's the cheap stuff, not even special soap, and for their prices, that's quite bad. They have an oil aroma set but there was no oil and no candle.
They make a good effort at breakfast, fresh real coffee made to order, latte, whatever you like. fresh egg station, the usual American, Chinese and Thai stuff, nice pastries and breads. A good breakfast but not amazing.
Their beach is more like a sandy area to sit and watch the water crash on the rocks, if the tide is out perhaps you could go swimming. They do have a raft 25M off shore.
The hotel is within walking distance to nothing, but they do have shuttles.
Good wifi

Room Tip: for pool access choose the room on the far right when facing the ocean. The rooms on the left have...
  • Stayed: April 2014, travelled as a couple
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1  Thank 72Beetle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 21 May 2014

Dear 72Beetle,

Greetings from Ayara Kamala Resort & Spa!

Thank you very much for your kindly rated review. We are glad to know that overall you had a good experience with us. We also appreciate your feedback on our services so that we can make improvements for the future to increase service quality for a better guest experience. As for our beach, we do advertise it being a rustic and natural one, that does have some rocks, but also indeed has a natural waterfall and some activities focused during high season when the weather is more preferable. Although we fundamentally focus on peace and tranquility for guests, we also have now five daily shuttle buses to Kamala beach, complimentary.

With all this said, we are again very delighted to have received a positive review from you, and hope that you would visit us again with an even higher satisfaction.

Warmest regards from all of us here,

Masha and Sebastian
Operations Managers

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Reviewed 26 April 2014

We enjoyed a two week stay in a deluxe ocean view room after securing a good deal through Agoda. For what we paid the room met our expectations, it was clean with a lovely bathroom but what stood out was the personal level of service given by Sebastian and the entire team, we were in Phuket for a wedding and were given a bouquet of flowers and bottle of wine for the bride and groom which was a lovely touch. The hotel is a little off the beaten track but we found Kamala to be easily accessible via the free shuttle and found the price outside the set times to be reasonable. The location was stunning and the views from the main pool and restaurant allowed for a bit of peace after a day of wedding and Thai new year celebrations! The spa is more expensive than prices offered by the beach but I still enjoyed an Aloe body cleanse to help ease the sunburn. The hotel breakfast was good, eggs, noodles and rice cooked to order but I would agree that the overall menu could be improved, prices were a little on the high side and we rarely ate at the hotel, preferring to venture into the resort on an evening where there are numerous restaurants in a lovely relaxed setting. Overall I would recommend this hotel for someone wanting a relaxing break in an idyllic setting. It provided us a great base to explore the area, the rooms were clean, free bottled water every day with importantly good aircon. The staff were fantastic on all levels and ensured we had a memorable stay at the resort. The hotel is perched on a hill and transport is needed but we expected this before we booked and were therefore not phased by the need to use local tuk tuks or the hotel taxi to venture into town, all in all a great holiday!

Room Tip: Book a room with pool access, the shared pool was small and never overcrowded but the heat meant I r...
  • Stayed: April 2014, travelled as a couple
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Thank MsMiaWallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 27 April 2014

Dear MsMiaWallace,

Greetings from Ayara Kamala Resort & Spa!

Thank you so much for such a detailed and great review! We highly appreciate your time to write this, and your compliments to the hotel. We and all the staff are very grateful to have been mentioned. We will continue to improve the hotel, and your feedback definitely motivates us to strive for this even further!

We are glad you had a great time with us, and hope to welcome you back here for your next visit to Phuket!

Warmest regards from all of us here,

Sebastian, Masha and the Team
Ayara Kamala Resort & Spa

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Reviewed 22 April 2014

The hotel is certainly a nice experience to live, although I need to recognize that it did not meet our expectations.

We chose this hotel as the last one of our honeymoon trip, as the exceptional and luxury/relaxing option for our last 5 days of such a trip.

During the 20 dais trip we chose accomodation at hotels categories with 3 and 4 stars in Luan Prabang (Laos), Hanoi, Danang, Hue, Ho Chi Ming, Halong Bay Cruise (Vietnam), Siem Rep (Cambodia) and Bangok (Thailand). In all of them we obtained an impressive quality for a reasonable cost around 30/40€ per night. For the price we paid on the Ayara Kamala one we expected something 3 or 4 times better. But unfortunately we didn't. Some comments:

First: non of the pictures presented in the hotels.com web site really corresponded to the inside of our room. We expected an isolated/private Villa with shared access to the pool, and we got a standard room.

Second: all pictures showed clasical Thai rooms style and we got a modern one that we can get in any hotel in Europe.

Third: the private beach was really dirty, impossible to take a swim there.

Forth: massages at the hotel were 6 times the street price... I may understand a nice plus of double the price, but 6 times!!??.

Fifth: very limited hotel shuttle service (11am, 14am, 16 and 18) considering that it was in the middle of nowhere with a useles private beach that forced us to go everytime somewhere else.

In all, disappointed experience for the price we paid (168€/night). I would strongly suggest the hotel to consider their rate for the standard room.

Being said that the service was really nice and friendly. Restaurante food, just fine.

Room Tip: If you can pay +200€/day, better try a private Villa. But read our comment above first. Maybe better...
  • Stayed: April 2014, travelled as a couple
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1  Thank MorcityJavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masha S, Manager at Ayara Kamala Resort & Spa, responded to this reviewResponded 27 April 2014

Dear MorcityJavi,

Greetings from Ayara Kamala Resort & Spa!

Thank you for taking the time to provide our organization with your personal and detailed feedback. It is very disappointing to learn that we have not fulfilled you and your partner with the experience you desired and we feel that we have really let you down especially as it was the last stop on your honeymoon, a very special, once in a lifetime experience.

This was made especially clear through your email sent to us one day before arrival, as you stated that you were offered, in all the destinations you went to in Laos, Vietnam and Cambodia, that you were offered an upgrade, dinner invitation, massages, etc., and asked if we had anything of this sort. We specialise in honeymoon, proposal and anniversary stays, and always strive to provide for guests especially when they contact us. Of course there are the special touches from the hotel for our guests which we have provided for you. However, it would be better if you informed us well in advance of demands so we would have had more time to prepare and get to know you better.

With this, we organised you special treatments of our own upon your arrival, and offered you complimentary drinks on the house to congratulate you after being welcomed, during your lunch with us. In your bedroom, we have also prepared a surprise for your wife as a courtesy on your recent marriage. To follow up the next day, we asked how you were doing, how your room was, and if we could assist you with anything for your stay here, to which you replied that everything was perfect. This left us quite confused with your review and disappointment.

We apologise we were unable to meet your expectations with the Deluxe with Pool Access room. However, it is crucial to note that we have plenty of information on the internet that clearly depicts all of our room categories very precisely and that the expectations you had seemed a little far-fetched considering what is clearly stated on our website:

" This accommodation marries the modern and the classic, with stylish wall decor and cool colours, made homely with a sleek but comfy sofa. Guests can also just take a few more steps and jump right into the infinity pool for a soak in the water while taking in the ocean view.”

We have both traditional and Thai-contemporary rooms as this one for diverse demands of customers, and we communicate it clearly with accurate visuals and descriptions displaying our offerings. There is no indication that this room is a private villa isolated from the main building, which we found quite confusing on your expectations. Again, if you had mentioned something when we asked you of your needs, we would have been able to assist in clarifying this issue, and perhaps try to tailor-make our offerings to you more.

Regarding your comments about the spa, all the prices are clearly indicated on the menu, which is very different from street prices, and here are 6 reasons why the price may be different:
1. A completely private and clean room to 5 star standards with a forest view
2. In room amenities - Air conditioning, Jacuzzi Bath, Shower/Toilet, aromatic soaps, towels and sofa
3. Sauna and Steam rooms, to use free of charge whether you use the spa or not
4. Professional trained masseuses with certified skills and education
5. Quality oils with a choice of Mint, Vanilla, Chamomile, YlangYlang, Lemongrass, etc.
6. Welcome drink, soothing tea, and a herbal foot bath

Moreover, if guests book directly with the hotel with our current offer, this service automatically becomes free for our guests for the same room type you have booked.

For the beach, we do understand that it is a more rustic and natural environment and unfortunately it has not met your expectations. We apologise for this. However, we try our best to correctly describe the beach at all times and many people appreciate the rustic natural access to the Andaman where free kayaking, snorkeling, fishing and sun beds as well as a floating pontoon are available to hotel guests only. Perhaps you would be more suited to the developed beaches with many restaurants, shops and busy beaches.

In response to your saying that we are in the middle of nowhere, it is important to realise that we are located on one of the most famous roads in Phuket and it is referred to as 'Millionaires Mile' for a reason: stunning views as well easy access to the local, calm and authentic Kamala village (5mins away with the free shuttle bus service four times a day), the hustle & bustle of Patong (15mins) and the exciting beach clubs at Surin (15mins). Therefore, we find that your comment is rather strange to us especially when we recommended the places to you and the duration to get there.

There are many other hotels in more densely populated areas of which you are free to book, however we in no way shape or form indicate ourselves to be one of them, through any of our marketing channels.

Finally, we agree with your final remarks, as all consumers should find alternatives better suited for the price they are willing to pay and their own perceived value, and apologise again that you did not feel your expectations were met.

Sebastian & Masha
Operations Managers
Ayara Kamala Resort & Spa

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Additional Information about Ayara Kamala Resort & Spa

Address: 22 Moo 6, Layi-Nakalay Rd, Kamala, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Spa Hotel in Kamala
#2 Luxury Hotel in Kamala
#8 Romantic Hotel in Kamala
#9 Family Hotel in Kamala
Price Range: £74 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ayara Kamala Resort & Spa 4*
Number of rooms: 42
Official Description (provided by the hotel):
Sleep, eat, indulge, explore and rejuvenate at our homely resort in our naturally private setting, along millionaire’s mile located south west of the treasured island of Phuket. Through using the traditional and authentic craftsmanship of Khun V, this wonderful promontory paradise has been converted into a magnificent hotel consisting of 42 rooms and villas sprawling the hillside down to the private rustic beach. His Swiss educated daughter, Masha, blends her Thai service foundations with some of the Swiss touches she picked up studying abroad to deliver a unique and harmonious style service culture. All the rooms and villas are designed with the concept of ‘Ayara’, corresponding with the nature of ‘elephants’ that are gentle and kind and of course, need their space to rest. They are decorated contemporarily and traditionally, from stylish black tiles to luxuriously marbled bathroom floors, to wooden and earthly tones. Our restaurant maintains quality local ingredients with delightful homemade recipes as well as including a few of the normal favorites from around Thailand and the rest of the world. We’ve got the gym, the spa and a private rustic beach, everything you need to feel comfortable. So, whether young and fresh or mature and experienced, Ayara Kamala provides you with our local founded atmosphere whilst our international touches amaze and surprise combining on a personal level a unique harmony, nowhere else found.Our noble ‘Kamalians’ strive to make sure you obtain that unique warmth in this promontory paradise. ... more   less 
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Also Known As:
Ayara Kamala Resort And Spa
Ayara Kamala Hotel Kamala
Ayara Kamala Resort & Spa Phuket

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