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Swissotel Resort Phuket Kamala Beach
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Reviews (1,339)
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All reviewskids clubkids worldbaan maipool terrace suitekamala beachsmall bathroomfamily holidaythe ground floorbaby poolno liftmini martkids roomtwo bedroom apartmentswim up barmin walkbuffet breakfasttuk tuk
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858 - 863 of 1,339 reviews
Reviewed 25 November 2012

We stayed in this resort last week for 3N/4D..just back yesterday....I have no complaints!!!We were extremely satisfied by the cleanliness,service,complimentary breakfast,kids activities,swimming pool and everything!!!We usually select hotels after the reviews from tripadvisor,we werent dissappointed.Infact we miss the resort!
We were invited and greeted with smiling faces everywhere...the refreshing welcome drink,the cold towel after a tiring trip..everything was good.The complimentary breakfast served the taste of asians and westerners.Excellent cleanliness maintanenance.The fantasea is just 5 mnts drive from this resort,5mnts walk to the beach.We arranged for the phi phi island tour agency(sea angels cruise) at the airport itself along with pick up and drop off at the hotel.
The spa in this hotel was under renovation,but not to worry as soon as u step out of the reception there are minimarts,massage parlour,taxi stand,Indian,Thai restaurants.We went for the massage over there while our kids had fun in kids world!!!we had aromatherapy massage and leg massage on the next day,what a relaxation :) The thai restaurant(no name) in the corner served very good food like tom yam in coconut milk,fried rice,chilly crab etc.They serve all alcohol and non alcohol drinks too.
The breakfast in the resort had varieties of choices for kids and adults.We enjoyed our food and stay.I would definitely recommend this resort for all groups of people,especially families with kids.On the whole we had a great time here....last but not least we left our belongings in the safety lock inside our room and enjoyed our days there with a peace of mind.
The one and only -tive was theres no lift in this resort like all other reviewers mentioned,but the resort people do carry your luggages to your room and back(with a small tip for one way).It wasnt a big issue for us,we treated it like a work out after all those delicious foods ;) we chose the one bedroom suite 3rd storey.We did enquire them about not making arrangements about the lifts,the reason they said was its complicated to do such arrangements keeping in mind the privacy of the rooms and the reasons were valid too!!! All rooms are the same,so its upto your choice where you want your room.

Room Tip: All rooms are the same.Since there are no lifts you can make your choice of room!
  • Stayed: November 2012, travelled with family
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Thank ellora77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 29 November 2012

Dear Guest, warm greetings from Swissôtel Resort Phuket! Thank you very much for your positive feedback and for making our Resort your home away from home during your stay in Phuket. We are very happy to learn that you and your family enjoyed loved your stay with us. We are very pleased to share these motivationg comments with our team and will keep on working hard to keep improving our product and services. We have also taken note of your comment regarding the missing elevators and are very sorry for any inconveniences caused. We thank you very much for your review and are looking forward to welcoming you back at the Swissôtel Resort Phuket very soon again.
Your Swissôtel Resort Phuket Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2012

Our stay at Swissotel consisted of me and my partner as well as my two teenagers staying for 8 nights. We were in room 1401, three bedrooms, two bathrooms a kitchenette, large balcony and large living room. It was November and the weather was good while we were there.

Our criteria for choosing Swissotel was that there be free wi-fi, a pool with a bar and a good gym. On that basis we were very happy.

Overall,
The wi-fi is only really accesable in the lobby, restaurant, and top end of the the pool area but we were quite happy with this. By resort standards I'de say the pool was a little smaller than average but still very nice. The gym is quite good, better than most others we've used in resorts.

Cons,
The air conditioners in the room worked fine but were pretty noisy. If you don't like stairs keep in mind that rooms on the upper levels do not have lifts. You will have to walk the stairs and we were over that by the end of out stay.

Pros,
Staff are friendly and were always helpful any time we called on them. Restaurant food was good and impressed us. Location of resort is close to beach but set bak enough that is is quiet and you won't feel like you are right in the middle of any hustle and bustle. Shops and little businesses just outside are good and prices much cheaper than resort prices for drinks, laundry, gifts, sunscreen and the like.

Comments,
The resort caters for small children so romantic moments for couples might be hard to find. Buffet breakfast was typical of asian resorts so quite a good range was served up each day.

Overall we would reccomend the Swissotel and enjoyed our stay.

Room Tip: Remember there are no lifts. The higher you go the move stairs you will have to climb. Ground level rooms look right onto the pool and other guests will look right into your room.
  • Stayed: November 2012, travelled with family
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3  Thank bernardjenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 29 November 2012

Dear Guest, sunny greetings from Swissôtel Resort Phuket! Thank you very much for your positive review and for choosing the Swissôtel Resort Phuket during your stay in Thailand. We are very happy to learn that you and your family enjoyed your stay and that you liked our friendly team members demonstrating their passion for perfection. We have also taken note about your somment on the noisy Aircon in your room and will work on improving the sound level. Please note that the prices at our resort are actually very competitive and offering a great price-value, being able to compete with the local businesses outside of the hotel. It is also correct that we offer great value to families with children, but we are still being able to cater to the needs of couples looking for a relaxing environment. We thank you very much again for your feedback and we are looking forward to hopefully welcoming you back at the Swissôtel Resort Phuket very soon again.
Your Swissôtel Resort Phuket Management Team

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Reviewed 12 November 2012

Everthing we needed. we had a couple of small problems with our room which were quickly rectified. The bathroom was a bit small as was the main bedroom, considering the huge living area. A very wide and tasty choice of food for breakfast...kept us going until dinner! sadly the coffee was horrible so I enjoyed the "vitality" veg/fruit smoothies.
All the staff were very attentive and helpful especially the First Aid guys.
Kamala beach is stunning and unspoilt...unlike Patong which is totally built up and extremely busy but good for shopping and bartering.
Lovely swimmming pool.

Room Tip: ask for one with a larger modern bathroom.
  • Stayed: November 2012, travelled with family
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1  Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 14 November 2012

Dear Guest, sunny Greetings from Swissôtel Resort Phuket! Thank you very much for your valuable feedback.We are happy to hear that you and your family had a pleasant stay with us. We are very sorry for the inconveniences with your room, but are of course pleased that we have been able to resolve everything to your full satisfaction. We also appreciate your feedback in regards to the size of our bathrooms and will definitely take this into consideration for our next major renovation project. We will also review the quality of our coffee and hope to provide a better quality upon your next visit. We thank you very much again for your feedback and your positive review and hope to welcome you as our guests soon again.
Your Swissôtel Resort Phuket Management Team

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Reviewed 6 November 2012

Nice hotel - away from the bustle of Kamala. You can walk to the town along the beach. Helpful staff - even the manager stopped for a chat. Breakfast is amazing. Rooms are really mini apartments and are clean and spacious.

Room Tip: Ground floor rooms are a bit public. There are no lifts do first floor (english meaning) rooms are best.
  • Stayed: October 2012, travelled with family
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2  Thank Vic C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 14 November 2012

Dear Guest, warm Greetings from Swissôtel Resort Phuket! Thank you very much for your review on Tripadvisor. We are happy to hear that you and your family had a pleasant and relaxed stay. We do also hope that your children were happy to enjoy the newly renovated waterslider after its re-opening. We hope to welcome you and your family back next year again and already look forward to having you as our guests.
Your Swissôtel Resort Phuket Management Team

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Reviewed 28 October 2012

The hotel is just beautiful and perfect for a relaxing holiday away from the hassle of other areas in Phuket... The resort is not directly located at the beach, but within less than 5 minutes walking distance to the nice beach of kamala. The rooms are nice, well equipped with tv, internet, separate living area and a cozy nice balcony with view on the great laguna style pool. The staff is just fantastic and very friendly. The food is also delicious and prices are very reasonable compared to other hotels...especially considering the hygiene standard in some of the more simple restaurants, we feel it is always saver to eat in the hotel...we enjoyed our time there and can only recomend it to anybody, but especially families with kids will love it...i was tempted to spend some time in the amazing kids world myself :-)

  • Stayed: September 2012, travelled as a couple
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3  Thank Schweizer27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotelcorp, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded 29 October 2012

Dear Guest, warm greetings from Swissôtel Resort Phuket! Thank you very much for your positive review and sharing your experience with the travel community on Tripadvisor. We are very pleased to learn that you enjoyed your stay with us. We are already looking forward to welcoming you back to Swissôtel Resort Phuket hopefully soon again.
Your Swissotel Resort Phuket Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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