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“Family Holiday” 5 of 5 bubbles
Review of Swissotel Resort Phuket Kamala Beach

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Swissotel Resort Phuket Kamala Beach
Ranked #12 of 36 Hotels in Kamala
Certificate of Excellence
Tewantin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Family Holiday”
5 of 5 bubbles Reviewed 18 July 2014

Cant fault the Swissotel in Phuket and the staff rock.From the moment we arrived to the moment we left the staff went out of there way to help.Australian resorts can learn a lot from the staff in this resort who we so friendly and helpful.We will be back.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
2 Thank Corban P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 22 July 2014
Dear Corban,

Thank you so much for your great review about your stay at the Swissôtel Resort Phuket. Your warm words are the Team Members best recognition, and they feel well rewarded by these. We are very much looking forward welcoming you again in our beautiful resort. Sunny regards,

Gauderic H
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,073 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
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English first
Kolkata (Calcutta), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We were staying one week in Swissotel Resort Phuket and we had an awesome time. The hotel is located at Kamala Beach and is close to the airport. The rooms are really modern and very big (we stayed in an one bed room suite). We had a stunning view to the pool side and really enjoid the cocktails at happy hour! We were impressed by the service stuff in the restaurant and front office guys helped us a lot with booking different trips to islands like Phi Phi or James Bond Island! The Kamala Beach is close and Sandbox (hotels beach bar) is a perfect place for relaxing after a good party night! We joined the soccer games at the beach with the team members couple of times and had a lot of fun! Patong and Surin, both places famous for amazing partys, are not far and easy to reach with the Tuk Tuk!

All in all I can say Swissotel Resort Phuket was the best decision we could make and we hope to come back as soon as possible!!!

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank globetrotter1890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 22 July 2014
Dear globetrotter1890,

Thank you so much for sharing your amazing feedback about your stay at the Swissôtel Resort Phuket. It is great to read that you had such a memorable time with us. Your description of our facilities describes very well how much you enjoyed here, which makes us even happier. The Team Members join me to thank you for having been a part of the beach soccer games. Sandbox is unfortunately closed at the moment due to current legal restrictions preventing any business on the beach of Phuket. But we remain positive and confident to be back on Kamala Beach very soon.
We would be delighted to greet you again in Swissôtel Resort Phuket. Sunny regards,

Gauderic H
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberwell
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 July 2014

I took my wife and two teenagers for a 10 day stay at Swissotel Phuket. Our aim was to be a reasonable distance from the morass of Patong, but be able to enjoy all that Phuket has to offer. A pleasant surprise awaited us. While not perfect, the Swissotel management and their thoughtful staff made it an enjoyable and comfortable stay. A great pool area, good meals and of course happy hour at the Pool Bar. We travelled far and wide in our time on Phuket, so it was nice to have a safe haven at the end of each day. I can highly recommend Swissotel Phuket.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 16 July 2014
Dear Peter,

Thank you so much for sharing this great feedback about your stay at the Swissôtel Resort Phuket.
It is a real pleasure for us reading that you had such a wonderful time with us, having peace of minds and being able to fully relax, avoiding the overcrowded area of Patong. Our location is a perfect base camp to explore all what Phuket has to offer (and there is a lot...!) . Your warm words are our Team Members best reward.
We would be delighted welcoming you again for a future stay. Sunny regards from Swissôtel Resort Phuket.

Gauderic H
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

The experience at the hotel was wonderful. Friendly and helpful staff. Nice swimming pool and kids club to keep kids occupied at all times. A good choice of food at the restaurant to compliment our taste buds. The resort is located away from bustling area so recommended for families who wish to relax. About 15 minutes drive from Patong. Clean and spacious rooms. Recommend that the walkway and amenities to Kamala beach which is about 5 mins walk from resort be improvised and beach chairs and umbrellas could be provided.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Bubblegum1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 10 July 2014
Dear Hema,

Thank you so much for sharing your feedback about your stay at the Swissôtel Resort Phuket. We are more than happy to read that we were able to reach your expectations regarding your stay and that you enjoyed our facilities and services. Our Team Members would like to thank you for your kind comment about their friendliness, it is the beauty of Thai Hospitality!
Regarding the beach area, we are very sorry, we used to have a very nice beach hut until mid June, but the current administration in Thailand has emitted orders to remove all beach business and asked for the beach to be empty of all beach chairs and umbrellas, which explained why we could very unfortunately not provide you anything.
We remain confident that this situation should be solved really soon.
We would love to have you as a guest again, so that you can enjoy our nice Beach Hut. Sunny regards from the Swissôtel Resort Phuket.

Gauderic H
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

I stayed at the Swissotel Kamala Beach, Phuket with my wife and three children (5, 2 and 8 months). We had a two bedroom suite on the 2nd floor. Travelling time from the airport was around 45 minutes.

All in all our stay was wonderful, I've reviewed each bit below:

Rooms:

The living room area is large although the bedrooms are not. Our two boys shared a twin bedroom whilst my wife and I shared the double. There is not enough room to put a cot in the room as well though, as a result our baby slept in the cot in the living room. Not a major issue, we let her sleep on our bed until we were ready to sleep and then just transferred her to the cot.

The fridge is an excellent addition, it's empty but they do state that this is so you can fill it with what you want, not what they think you want. The little shop within the hotel provides soft drinks along with beer and wine, so filling the fridge is easy! The room also has a microwave, plates and cutlery which is very handy with a family of little ones. As others have stated, the bathroom is very small but that was never going to present a problem to us unless you want to have two people in there at the same time!

The only real issue I had with the room was the Air Conditioning - it worked very efficiently but was extremely noisy (note that we live in the Middle East so are quite used to the constant background noise of AC).

Whilst other reviews have correctly stated that there are no lifts in the hotel, we were invited to leave the stroller by reception which simply freed up space in the room! The stairs posed no problem during our stay.

Food and Beverage:

The restaurant does do very good food and is to be recommended. Breakfast did become a little boring after 8 days, but then again there is a limit to the amount of things that can be offered at breakfast time! The room service menu is also a little limited, but we only used this on our very first night as we arrived at around 8pm.

My only real criticism here is one that others have made - the staff at the pool bar are lovely but very disorganised, several times we ordered drinks only to have to re-order them ten minutes later as they'd been forgotten. During Happy Hour there are also only 3 cocktails available, the Mai Tai being the preferred drink of choice, however rather than making large amounts of it they make each one fresh when ordered. Whilst this is perhaps nicer, it does mean you can be waiting ten minutes for a drink to be served to you after it's ordered. When I return to the hotel in the future, it would be lovely to see a better organised bar and a more extensive happy hour menu.

Pool and Kids Club:

Both excellent, the kids pool is perfect for small ones although not particularly interesting but the main pool is great fun. The water slide is definitely the highlight there and the kids loved it. It is very fast though, if you're laying down and have sun lotion on, expect to bounce around the slide and come off with a couple of minor bruises! Kids are ok, they weigh less!!!

The Kids Club is very good, one staff member in particular (Yaya, not sure if this is the correct spelling) stood out as he was so interactive and fun with the kids. My boys had a lot of fun in there either playing in the ball pit or doing drawing/colouring. There are certain additional activities that they can partake in also such as coloured sand art which I didn't feel were overpriced.

Internet:

There is free wi-fi available throughout the hotel, however it's patchy and you frequently find yourself having to log on again. The speed was good enough to Skype from the living room, however once you're in the bedroom the internet seems to become very slow or fail altogether. Being on holiday, we didn't want to spend much time on the internet though so this wasn't a major issue.

People:

The people really make this hotel what it is. The small inefficiencies at the pool bar can be forgiven because everybody is happy and smiling. I've seen other reviews criticising some staff, one review specifically targeted Roong. I'm not convinced it's fair to name staff on here in a negative way as one persons experience can be very different to others, however we found her to be very friendly and sweet with us and particularly our children and can't say a bad word about her. The rest of the staff are also lovely and will go out of their way to help you if they can. Everybody seems to genuinely care about all the guests although I do find that the same could be said of Thai hospitality in general.

As for the other guests, the majority of them were Australian or British. Everybody has children (as is the nature of the place I think) and as a result the social aspect was fantastic. We had a huge amount of fun and met some lovely people, as did our kids.

Local Area:

There are some fabulous restaurants quite close to the hotel which I recommend trying - Jasleen is about 20m from the hotel reception on the right hand side and serves a variety of food ranging from Indian, Thai, European and children's food such as chicken nuggets! The food is all prepared fresh so don't expect everything to come at once, however it is well worth it as it's not expensive and very tasty. The other is Baan Mai and is run by a lovely French family - it has a lovely atmosphere and, again, the food is very tasty and reasonably priced.

There are several tailors along the street although we didn't use them for anything. Laundry can be done at a small shop about 100m from the hotel, the charge is 50 Baht/Kilo. We had a huge bag of washing done and paid only 300 Baht (around £5) for it.

The beach seemed very good for surfers but not so good for kids, it was also fairly dirty and unkept although I imagine that's because we stayed out of season. As a result, we spent all our time either by the pool or out and about around Phuket.

If you want to venture further afield, there is a small taxi/tuk tuk stand very close to the hotel and they are reasonably priced - a good way of visiting the island if you don't want to do an organised tour.

In Summary:

Although we stayed in low season, the hotel still seemed quite busy which I felt was a compliment to them. Excellent value for money and lovely staff, the only recommendations I have are regarding pool bar efficiency and happy hour range, and to perhaps carry out some maintenance action on the AC to quieten them down a little!

Besides that, I would have no hesitation in recommending the Swissotel Phuket for a family holiday. I travel for a living and stay in some hotels which might be considered far more luxurious, however this place has a personality that the more upmarket hotels lack. We look forward to visiting again the next time we travel to Phuket!

Room Tip: Ground floor rooms are perfect if you want to avoid stairs, however they lack some of the privacy th...
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 10 July 2014
Dear David,

Thank you so much for writing down all you amazing feelings about your stay at the Swissôtel Resort Phuket. Reading your comment is the best reward we can ever get, and actually, there is not much more we could say. As you mention, everybody has different perceptions but you truly enlight our team members with your warm words and they all would like to join me and thank you so much for your kindness and great appreciation of our resort. We of course always aim to meet our guests expectations, therefore, being able to exceed yours, and helping a little in creating great holidays memories for you and your family is all we ask for. I believe that all the Trip Advisor community will very much appreciate all your tips and wonderful description.
I can only apologize for the poolbar and can tell you that we will do our best to have it well organised before that you come back! Regarding the AC, we are currently working on changing most of these, which will really improve the noise problem. It is unfortunate that you came during Mansoon, as indeed, the Andaman Sea is much more agitated, otherwise it always calm as a lake!
We hope to be able to welcome you soon again with the family at the Swissôtel Resort Phuket. Sunny regards,

Gauderic H
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nelson
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

We have recently spent 2 weeks at the 'hotel' (more a resort in my opinion. Everything was fabulous. Being around 60yrs we were a little worried about the 'family friendliness' of the hotel. Needless to say, the chatter of children added to the enjoyment and we made some excellent friends (including children). As others have said, the restaurant is excellent. Alternatives of excellent quality are the French/Thai restaurant 100mtrs from the hotel, Oh La La and the German restaurant in Kamala but they're all good. The gym is great but pick your times to work out. A jog to Kamala only takes a sort while. Ignore the first 5 mins where you cant breathe- it gets better quickly.
A special thanks you to the young Thai woman who made out stay so welcome every day in the restaurant. I wont mention a name because everybody was so welcoming- I expect she knows who I'm talking about.

Room Tip: Go for pool side, ground floor = easy access.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mitchells51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 10 July 2014
Dear Mitchells,

We would like to thank you very much for your wonderful comment about your stay at the Swissôtel Resort Phuket. It is the best reward we can get for us to read how much you enjoyed your stay with us and how memorable it will be. You could truly experienced the warmth and beauty of Thai hospitality. As you save the name for yourself, allow me to then pass you not only one, but all Team Members gratefulness for having been such a wonderful couple. Your tips for other restaurants close from the property will be very much appreciated by the Trip Advisor community, and we would like to thank you for that too.
We would love to welcome you again at the Swissôtel Resort Phuket for a future stay. Sunny regards,

Gauderic H
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fukuoka, Japan
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

first impressions were , great. definitely better than we expected. super friendly staff, all very helpful, and amazing with our kids. ( 4 yr old, 6 mnth old) loved the layout, pool was awesome, kids world was a true blessing, especially Pa, lovely lady, very, very helpful.Our 4 yr old Marley loved her. everything we needed was available at resort, traveling with a baby, meant we were sometimes house bound, but with the facilities on offer, this was never a problem. Kamala massage situated just outside the resort gates, are an awesome , funny bunch of ladies. That offer a range of different massages, at very cheap prices. highly recommend.
From the King family. Thank you very much.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sollyking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, 10 July 2014
Dear King family,

Thank you so much for you amazing feedback about your stay at the Swissôtel Resort Phuket. All Team Members join me to thank you for having chosen our resort as your destination and for being such great guests. Your warm words go straight to our heart and are the best recognition we can get. It is no surprise that little Marley loved Khun Pa and all activities at Kids World, as it is the little ones favorite place in Phuket!
We would be absolutely delighted to welcome you again for a future stay. Sunny regards from Swissôtel Resort Phuket,

Gauderic H
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Resort Phuket Kamala Beach

Property: Swissotel Resort Phuket Kamala Beach
Address: 100/10 Moo 3, Kamala, Kathu, Phuket 83150, Thailand (Formerly Swissotel Resort Phuket)
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kamala
#6 On the Beach Hotel in Kamala
#9 Romantic Hotel in Kamala
#11 Luxury Hotel in Kamala
Price Range (Based on Average Rates): £
Hotel Class:5 star — Swissotel Resort Phuket Kamala Beach 5*
Number of rooms: 180
Official Description (provided by the hotel):
Located on Kamala Beach just 30 minutes southwest of Phuket International Airport, Swissotel Resort Phuket is the ultimate resort retreat for friends, families and small groups seeking relaxing beach holidays. Designed for the discerning, modern traveller, Swissotel Resort Phuket offers a choice of one, two and three-bedroom suites. In addition to natural sun-kissed beaches and turquoise seas, the resort ensures the comfort of each guest with an extensive range of facilities including several dining options, a lagoon-style swimming pool, spa and fitness centre, Kids World and a wide array of recreational activities. For a corporate meeting, wedding or gala event the selection of eight meeting rooms, with capacity for up to 150 persons can be styled to suit personal tastes and requirements, while the event management team will ensure that world renowned Swiss hospitality and reliability. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Kamala Beach Hotel Kamala
Courtyard Phuket Kamala Beach
Swissotel Resort Phuket Kamala Beach

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