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Reviewed 10 January 2019 via mobile

Amazing dinner, great variety of dishes at a very reasonable price! Service was attentive, and the view.. something to come back for! The Italian food especially is very authentic. Would recommend and will be back!

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank robinbernhard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic_Egger_Phuket, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 10 January 2019

Dear 'robinbernhard'

Appreciate the sharing of your experience and enjoying the dinner at Latitude with the amazing views over the Andaman sea. It is always great to hear when our team is getting recognized for their attentive service and I will happily pass on your feedback to our Italian Chef Mario and to his team.

We look forward to have you back!

Sincere regards
Dominic

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Reviewed 10 January 2019 via mobile

Highly recommend this hotel. We stayed at Suite with privqte pool as well as sea view. The room is nice & clean that we are very satisfied. Free shuttle bus to the Patong beach & shopping street every hour. We never face any issues with the buses. Staff are nice. Breakfast is good too. Very good sea view from the hotel :).
You can install 'Grab' app for taxi service if needed. It is quick and easy to access transportation. Cheap too.

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank ruyiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic_Egger_Phuket, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 10 January 2019

Dear "ruyiv"

We are very glad that we could impress you with our Wyndham Grand Phuket Kalim Bay. Thank you for highlighting our amazing pool suite rooms and the cleanliness.

Our resort is nestled on the hills of Kalim just outside of Patong, overlooking the Andaman Sea and Patong Bay. We have amazing view points from different locations in our resort.
The resort is close to visit Patong or Kamala 5- 10 minutes but far enough away from the noise to relax and recharge. We offer a free shuttle service which runs from 10am to 8pm every hour. Booking in advance is recommended as we have limited seats available. Incase you missed it or come back later a tuk tuk is Thb 300 from Patong to our hotel or as you highlight GRAB is easy and conveniently available. We offer as well Limousine service for the little luxurious in life.

We look forward to have you back soon.

Sincere regards
Dominic
dominic.egger@wyn.com

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Reviewed 9 January 2019

By far, along the streets of Phuket, this resort is one of the most impressive and stunning property. It is huge and divided into different wings based on different room category.

We had problems checking in because we travelled as a family. And they insist for us to get two rooms however, they were fully booked. Even as I requested to get a roll away bed and paid for additional pax, the hotel manager wanted to cancel our booking and advise us to look for another hotel to stay in. Had to call agoda and speak to them about this and only then was it sorted. We paid a lot more money than we should, but I guess it is better than leaving us stranded.

I booked a room with a private pool. It has a detached tub as well. You may wish to open the doors from the toilet and it'll connect you to the main room. Of course this feature is far more suited for couples.

Room is indeed clean. I have to credit the housekeeping team for this as we all know managing a hotel within close proximity to the beach, sand in our rooms is hard to avoid.

There is a shuttle bus that brings you to town where the shopping districts, Bangla road are located at. However shuttle bus service is really poor here. The buses do not come o time and sometimes they don't come at all. We were heavily dependent on Tuk Tuks and taxis throughout our trip there. Though it can be quite tough to get a Tuk Tuk off the street from where our hotel is at. So, a useful tip is to exchange your contact number with one of the Tuk Tuk drivers. And basically call in to book them in advance.

Room tip: Get a seaview room with a Pool.
Date of stay: April 2018
  • Trip type: Travelled with family
    • Service
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic_Egger_Phuket, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 10 January 2019

Dear Anna A

Greetings from Wyndham Grand Phuket Kalim Bay and thank you for your stay last April 2018.

We appreciate your feedback and we do not have problems for families to check-in. The rooms are sold for 2 persons and option for 3 but if guest arrive with more guest then booked would be same as in an airline. If you book 2 seats but arrive with more passengers.....

Glad you enjoyed our unique pool suites, great way to relax and recharge.

Thank you as well for highlighting our housekeeping team which I will pass on your great feedback.

We have now a shuttle service which leaves once an hour from the hotel. Seats are limited and booking in advance is recommended. We have as well introduced a hotel app where bookings, communication and orders can be easily managed through.

With guest feedback such as yours, TripAdvisor community and guest feedback in house we continuously improve our services and we look forward to have you with us again when your travel to Phuket again that you can see as well all the improvements and innovations which have taken place over the last 8 month.

Sincere regards
Dominic


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Reviewed 9 January 2019

My sister and I stayed at this beautiful resort from the 15th-18th of Dec 2018. We had the best holiday ever! Had a free upgrade to one of the most beautiful sea view pool suite rooms. The breakfast buffet spread was so delicious and also the outdoor seating had the perfect view of the Andaman sea. The staff were very friendly and answered all our queries with so much of patience... such an exceptional service. Dominic, the manager took great care of all our needs and made sure that we enjoyed our stay. We will definitely come back to stay at this resort. Thank you so much for such a lovely experience. :)))

Room tip: Those sea view pool suite rooms are gorgeous.
Date of stay: December 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank VickyMohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic_Egger_Phuket, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 9 January 2019

Dear "VickyMohan"

It is so nice to read your feedback and we are all so pleased that we managed to provide you with a memorable holiday! Thank you for highlighting our great team and our breakfast offering with all the different choices. Breakfast with a view over the Andaman Sea, a great way to start the day!!!

We look forward to have you back with us soon for another escape, let us know directly again when you are making your way back.

Sincere regards
Dominic
dominic.egger@wyn.com

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Reviewed 8 January 2019 via mobile

Although we had a problem with check in, I have nothing but good things to say about the hotel. We landed in Phuket at 6am and we weren’t given a room till 10, and once we got to our room it wasn’t an ocean view. I asked the front desk to change it to my liking as I paid for an Ocean view and after waiting 2 hours they kindly changed my room to one that was beautiful and what I expected when booking.

Overall the staff and hotel was amazing and made our honeymoon very memorable. From the amazing breakfast buffet, to the restaurants and the shuttles back and forth to Patong. Very accommodating and beautiful. Would recommend this to anyone looking for a resort in a great location.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank mjjivraj22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic_Egger_Phuket, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 8 January 2019

Dear "mjjivraj22"

Congratulation on your wedding and thank you for spending your honeymoon with us.

We do apologies for the incorrect room allocation and have discussed this with our Front office team.

We are very glad that you enjoyed the rest of the stay and highlighting our great team, the amazing breakfast buffet with all the choices to start a fantastic day.

Please let us know when you are making your way back to our resort and if we can be of any assistance for your next booking please do not hesitate to contact us directly.

Sincere regards
Dominic
dominic.egger@wyn.com

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