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The Bell Pool Villa Resort Phuket
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Reviews (571)
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All reviewsapple tvbutler servicemobile phone to callhigh wallskamala beachcomplete privacyour honeymoonfree shuttleliving roompool villaroom serviceprivate chefbreakfast is servedhalal foodoutdoor showerthai cooking classcold towels
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359 - 364 of 571 reviews
Reviewed 7 December 2013

Definately made our honeymoon a fabulous one! Beautiful looking villa which was very calm and peaceful to be at.. A top notch location for people whom are looking for privacy with their spouses.. Service of the bell pool villa team was just as awesome.. Special thanks to our butler,Ning and driver,Toto who took care of our needs very well.. We loved the fact that there was a wide range of halal food avail which many other villas didnt provide.. The villa was absolutely amazing and beautiful as seen in the pictures on the net.. Excellent interiors with an antique touch,wonderful facilities,the big n comfy bed and the private pool was simply fantastic.. The only downturn was the wifi which we had prob connecting to during the first day but nonetheless the team managed to fix as well... We would recommend the bell pool villa to all especially for honeymoon couples.. definately worth every $$ and time spent there.. Thank u once again to the team for making our honeymoon an unforgettable experience..(:

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Md Abu T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bell P, Manager at The Bell Pool Villa Resort Phuket, responded to this reviewResponded 14 December 2013

Dear Md Abu T

Thank you for contributing with such a wonderful review of your recent stay with us. It is great to hear that you have enjoyed the service that we provide, the privacy of our villas, and level of relaxation that our resort offers.
Your comments about our butler Ning and our driver Toto have been passed to them and they are both extremely happy for receiving such comments.
Moreover, allow me to tell you that Toto has been also promoted to butler, as our management team is keen to reward those employees that go above and beyond the needs of our guests, and Toto is certainly one of those employees.
Although you have described an almost perfect experience, we are also glad to hear that despite the initial Internet problem, our IT team has been able to fix the issue. After all, for our team it is all about how do we react when unexpected occurrences happen.
I would also agree that our resort is perfect for those looking for privacy and what better way to spend your honeymoon than with us in our private villas.
Value for money is also important for us and again I will agree with you that The Bell Pool Villa Resort is worth every single penny!!
Md Abu, thanks once again for sharing such wonderful review and let’s hope that we have the pleasure to see you again in the near future.

Sunny greetings from Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

My family and I stayed at the Bell Pool Villa in November '13. Overall, the service is above average, villas are kept up very well. The best part was the sense of privacy the villa offered, mostly because it's in a secluded area near Kamala beach. If you're looking for a more central/accessible hotel, then you may want to consider once closer to town. For us, it wasn't a problem and we thoroughly enjoyed lazing about the villa.

Everything was going fairly well until our last night when we were woken up by a strange man, trying to gain access to our bedroom. This happened at about 3AM, you can imaging our horror as the villa seemed fairly secure with high walls and a secure locked gate. When my father confronted the man, he mumbled some words in broken English and left the premise. From his appearance and accent, he was likely European.

During this, I immediately called the butler who didn't understand what was happening and didn't seem all that concerned. She even responded saying that "he may have climbed over the wall." She walked down to the villa and checked that our door was securely locked.

The next morning when checking out, the attendant asked us for a second key - which was strange because upon check in a few days earlier we were only given one key. No one mentioned the commotion from last night, or offered an apology. We were all glad to put the situation behind us - and to leave Phuket (after not being able to fall back asleep following the incident).

What's very strange is that the front desk called our driver about 3x while on the way to the airport. She asked him repeatedly to request the second villa key, which was still missing. We responded again that we were only given one key upon check in.

Finally, on the third call from the front desk, I spoke to the attendant. This time, they indicated that overnight, the front desk signed out the second key to our villa to someone. Apparently, the Bell Pool attendant actually gave our villa key to another guest who entered our villa by accident.

I understand that incidents like this happen but what I didn't appreciate was the lack of security (shouldn't someone have confirmed the other guests' ID before handing him a key)? And the lack of acknowledgement of the incident the next morning was unfortunate. Thirdly, this situation should have been managed more professionally - not resorting to constant calls re: the "missing" key while we were on our way to the airport. After explaining the situation, there still was no apology from hotel staff.

Had it not been for these unfortunate circumstances, we'd have given a much better review. A pity as we most likely will not stay at the Bell Pool again or recommend the venue to our friends.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with this hotel
4  Thank tennistim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bell P, Manager at The Bell Pool Villa Resort Phuket, responded to this reviewResponded 14 December 2013

Dear Tennistim

Thank you for sharing your review with us and we are really sorry to hear that you had such a bizarre incident with someone trying to access your room at 3:00 AM in the morning.
Thanks to your report, our team started an investigation and indeed there was a human error as a key was given by mistake to a different guest.
Although we have a standard operating procedures in place and our staff is re-trained every two months, mistakes sometimes happen and I deeply regret that this incident has left not the best impression about our resort and the service we provide.
Even tough we would like all of our guests to give us a five-star review, we instead prefer them to be honest and express their experiences in the most accurate way, as it is the only way we can improve our service. For that reason I still thank you for giving us a four star review and for being honest about the positive aspects that our resort has to offer.
Despite the incident while staying with us, should you give us another chance, rest assured that your next experience will be far better than your last stay with us.
Once again, on behalf of our team I would like to apologize for the incident and in the meantime if you have any question or query please do not hesitate to contact us.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

We would like to thank the Bell pool villa team for making our honey moon fabulous! We surely recommend it for any couples wishing to spend a relaxing, intimate, and enjoyable quality time together. The villa is located in a serene location; you can hear the sounds of birds, water and nature.
The central location of the pool (very good size for swimming) provides needed privacy, tranquility, and seclusion. The bed is comfortable, excellent living space, and wonderful facilities including well equipped kitchen and 2 bathrooms. The careful accommodation of details (relaxing scent, Halal food, pest control, romantic settings, music…) encourages you to stay long time in the villa.
We are quite speechless when it comes to service, to put it in one word “perfect”, the villa management ensured that all of our requirements are met (including a well planned surprise romantic dinner for my bride) and kept providing us with excellent service throughout our stay, we would like to thank our wonderful butler “Ning” for everything as well as the other staff. Free shuttles were provided on scheduled times (Kamala beach and Patong area) and free mobile to get in touch with them. They also recommended us with best locations of restaurants, sites… moreover, in rainy weather, they welcomed us with umbrellas. We were quite astonished when we used to see our butler and the staff waiting for us at the entrance to open the door of the car and just say hello! They are quite modest and friendly and we really do hope to come back.
To all the Bell pool villa staff, we say “kaponkup” 

Room Tip: Ask for special offers
  • Stayed: November 2012, travelled as a couple
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1  Thank Ahmed and Mai N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bell P, Manager at The Bell Pool Villa Resort Phuket, responded to this reviewResponded 13 December 2013

Dear Ahmed & Mai

On behalf of our team I would like to thank you for the wonderful review at our amazing resort.

I would totally agree with you that our resort is one of the best options in Phuket, especially for those looking for a tranquil, intimate stay with the addition of a service that is almost difficult to find in our competitors.
Along with our team we are delighted to hear about the perfect service that we managed to offer during your stay. Furthermore, your great comments about Ning have been immediately shared, something that Ning was really happy to hear.

We hope that your stay with us was not the last one and we invite you to contact us in the future if you have any question about our specials and promotions.

Sunny greetings from Phuket,

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Reviewed 25 October 2013

We travelled as a family to Phuket in October for 3 days and stayed at the Bell Pool Villa Resort. We travelled with our friends and were a group of 10 people. We stayed at the four bedroom presidential villa. The whole villa experience was just amazing especially for our children who were extremely excited to see their own private pool. We were welcomed by a very friendly staff and were given cold towels and a welcome lemon grass drink on arrival, which was very refreshing. The only small issue we had with the hotel was that our villa was not ready on arrival and it took than more than 1 hour to have the same allotted and since we had arrived after a long flight the children became a little cranky. The rooms were very luxurious and comfortable and the villa had all the amenities that were required to make our stay extremely comfortable. The service in the villa is truly exceptional and the butler on call for our villa was a nice surprise. We were given a mobile phone to call our butler any time and for any service. The breakfast was just amazing and most enjoyable. The resort has only villas and gives a feeling of nice little community. The hotel has a free shuttle service to Patong Beach which is just 20 minutes away and have also a pick up and drop service from nearby areas at a small price. Overall the stay at the Bell Pool was just amazing and enjoyable. We would recommend this resort to anyone who is visiting Phuket especially those with a family or celebrating a quite time together.

  • Stayed: October 2013, travelled with friends
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1  Thank Aditgupta28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bell P, Manager at The Bell Pool Villa Resort Phuket, responded to this reviewResponded 13 December 2013

Hello Aditgupta28

Thank you for your fantastic review and I am glad to read that you and your family had a memorable stay at our resort.

We are glad to read that we were able to create a memorable experience for your kids, and I have to agree with them, the pool is certainly one of the many wow factors that the resort has to offer. We are also delighted to hear, that you have enjoyed the service and you could not have put it with better words, our butler team is indeed a very nice surprise.

In regards to the waited time to check in, I looked into the matter to see what actually happened and the previous guest left at the appointed check out time and by you checking in into our largest villa, our housekeeping team took no less than 2 hours to get the room ready as it is a very spacious villa. I am sure that you would agree with me that our villa offering is far different from a standard hotel room, where the cleanliness of a room might take around 30 minutes.

On behalf of our team, I would like to thank you for sharing such a wonderful review. Moreover, next time you come to visit us and should occupancy allow us, we will do our outmost to have your villa ready upon arrival so you and your kids can jump into the pool straight away and have another memorable stay!!!

Best Regards,

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Reviewed 23 October 2013 via mobile

Great place... Great service .. Good food ., excellent in villa fascilities and a very clean place . The only thing is you cant do much around in kamala beach and the beach itself is not that good. Location is not adding yo the place itselg but the villa is more than amazing

Stayed: October 2013, travelled with friends
Thank Farou7a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Bell P, Manager at The Bell Pool Villa Resort Phuket, responded to this reviewResponded 12 December 2013

Dear Farou7a

Thank you for taking the time to share your experience while staying at our beautiful resort.
From your great review and especially the title it sounds like you have a wonderful stay.
In regards to the location, it is not secret that our resort was purposely located outside off the main attractions of Phuket however it is that very same location what can give the peaceful and private experience that makes our guest wanting to return back to us.
I also have to highlight that location is a rather personal choice and it is one of the main reasons in addition to our service and great villas that makes our guests to come back and stay with us.

Last but not least, I would like to thank you once again for sharing your positive review and I personally hope that you would come back to visit us, in a not so distant future.

Kind Regards,

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