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“Worst experience ever” 1 of 5 bubbles
Review of Paresa Resort Phuket

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Paresa Resort Phuket
Ranked #2 of 36 Hotels in Kamala
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Worst experience ever”
1 of 5 bubbles Reviewed 19 March 2014

According to the good reviews and reputation, we decided to spend a night here. We booked aqua pool villa that suppose to be a sea view villa.

Once we arrived at the hotel at 1.30pm, the check in time is 2pm. It took us until 2.30pm until the room is ready, once we got into our room.

we were really disappointed of the room because we can barely see the ocean, what we see is just a tiny bit of the ocean through the trees. We called the reception and let them know that we are not happy with the room and would like to change the room. We decided to pay extra to the dima room which is available. The staff said they will need an hour and half for the room to be ready. By that time it was 4pm so we decided to go to the beach club while we the staff os getting the room ready.

The beach club is 15 minutes away from the hotel so we drove there. And when we see the beach club we were like speechless. Its not an exclusive beach club or anything but a group of chairs set on the public beach next to the thai local benches so we left and came back to the hotel and wait at the restaurant.

The room is not ready until the quarter past 6 which took them longer than 2 hours to get the room ready. Once we get to the room we had to wall trough this building which has the GMs room on the top floor. The hall in front of GMs room is really messy with childrens toys and bicycle and personal stuffs which i never expect to see those in the hall of a 5 star hotel. The view of the dima is is better there are fewer and lower trees

Again i am really disappoint with this hotel and i am feeling like i am wasting my time and money spending on the stay of this hotel. This hotel has the worst sea view room ever, and for this price i would definitely go someplace else in phuket and will never come back again

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
10 Thank Pingggggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 12 April 2014
We would like to thank you for the feedback provided following your short experience at Paresa. Please accept our apologies for not having fulfilled your expectations. Much can be learned nowadays about places to visit and basic do’s and don’ts of travelling and public forums such as TripAdvisor.com are useful tools to use ahead of a much awaited break from daily routine. This said, surely the wise traveler knows how to filter all information available instead of assimilating personal opinions that remain far from the objective reality.
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737 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
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English first
Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

It's a great resort!
So relax to stay right there...
suit for couples to have romantics days...
Or friends to gather and play around.
Nice and great enironment!
But one point is there're not too much facilities in the resorts,
only the public infinity pool/ reading rooms/ restaurants/ Spa,
if more facilities in the resort, it would be more perfect!

Room Tip: Have to request for the private pool won't have any grass/ trees to block the sea view
See more room tips
  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Noblelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 3 April 2014
We would like to thank you for the kind words shared following your recent stay in Heaven. All Angels can’t hear enough of how beautiful the resort is and how all our guests find it the ideal spot where to relax and enjoy the company of the loved one, family members and friends alike. Your suggestions have been well received, the listed facilities are complemented by Recipe – Paresa’s purpose built cooking class as well as our own Beach Club on Kamala Beach. Guests have a varied offering to remain within the secluded haven of our resort or profit from the vantage position to explore the beautiful island of Phuket either via land or sea. We wish to welcome you back in the future to experience Paradise once more…
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Brisbane, Australia
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

This was our second trip to Paresa last time was 6 nights... this time 5 nights and again it reminded us why we love it there just as soon as you get there its just peaceful. Yes there is some construction to one side but to be honest its not very loud and for us not an issue at all - we happily swam in the pool and sun baked outside and were not at all inconvenienced by the work happening.

That aside... we love Paresa the rooms are amazing (we stay in the Aqua Suites), the service is top notch (the staff can be nearly too attentive) the beach club is nice - we have had better but to be honest you don't go to Paresa for their beach club.

The main reason though i felt i had to write the review was the exception way in which Paresa dealt with my Wife's Coeliac's disease (Gluten). We used a card from Coeliac Travel (written in thai) to tell the restaurant staff. Now here is where it gets special, they took the card, photo copied it put it on the kitchen wall with our room number on it and told all staff to be aware. Now for the rest of the trip we told staff our room number when ordering and they instantly knew - Gluten free. I would like to say that it was the Thai Staff who took this initiative too!

They would go out of their way to suggest meals which were ok or how they could change meals (Breakfast, Lunch or Dinner) to be gluten free. they went so far to start making small loaves of gluten free bread and a few muffins especially for my wife.... honestly that to us was overwhelming to go to that extent to make our stay... something that would not happen in many other places. We had about 10 meals usually sharing (20 dishes) and not a single 1 had gluten. So bravo to the staff, we will be back and I hope this review helps other people who just want a place who gets their needs and you can have a real holiday..... thank you Paresa

Room Tip: We love the Aqua Suites, Cliff Villa not for us but we can see they are amazing
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mcdonaldcraiga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 14 March 2014
Ecstatic review of a great stay, the Angels are delighted to have offered you both their attentions in the peaceful environment of Paresa. The luscious greens engulfing the modern Thai styled buildings, the natural atmosphere breathable across the resort and comfortable villas spanning over this idyllic stretch of Kamala Hill are further enhanced by the precious touches provided by our carefully selected and trained Angels, they are ready and eager to make your holiday in Heaven a truly memorable one. Waiting to welcome you back to Paresa we look forward to introduce many more guests to this beautiful corner of Paradise.
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Nicosia, Cyprus
1 review
5 of 5 bubbles Reviewed 7 March 2014

Our stay was very comfortable with plenty of luxuries. The surroundings of the hotel were perfect making you feel you were living in a tropical rainforest!! The rooms were spacious with a magnificent view. The hotel however is slightly isolated and is difficult to get to/from (even though the hotel has a shuttle service to kamala beach during the day). We enjoyed both the hotel and our private infinity pools, especially during the sunset. The staff catered to our every need with a smile. The food, especially the breakfast, was a delight and something to look forward to every morning!!!

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank And_Ele14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 8 March 2014
The Angels have a big smile on their faces after reading this beautiful review, we appreciate your kind words expressed towards the resort with is accommodations and facilities, its luscious vegetation as well as its picture-perfect scenarios overlooking the Andaman Sea. All of us take immense proud in showcasing this beautiful resort and pair with a service that will remain impress in guest’s memories together with the souvenirs from a marvelous stay at Paresa. We like to say that Paradise is not just around the corner, yet everyone agrees that the ascent to Kamala Hill is well worth what one can expect upon arriving at the Heaven of all Heavens.
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Bangkok, Thailand
Level Contributor
147 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

A very unique hotel with great view and breathtaking sunsets! Staffs are very well groomed to cater to everyone's need. Rooms are spacious and each suite has its own pool. Breakfast on the patio is so relaxing.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChiranujB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 8 March 2014
Thank you for summarizing in a few lines the very essence of Paresa. Trusting your stay in Heaven has been a pleasant one all Angels look forward to welcoming you back for yet another relaxing and pampering retreat in sunny Phuket.
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Nottingham, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

I stayed here with my wife at the start of February. It was a very last minute booking as we decided to avoid all the unrest in Bangkok and bypassed it all together. The hotel itself is excellent with great rooms and gorgeous views. We stayed in an aqua pool suite which was very spacious and comfortable. The view was amazing and taking in the sunrise each morning whilst sat by your own infinity pool was very serene. Breakfast was excellent and had a wide selection. Dinner was also very good although a little on the pricey side.

What stopped it being a 5? There were some issues we found during our stay that although minor, took away from the overall feeling of excellence. The information left in the rooms had a number of errors - it stated the transport to the beach was every hour but it was really every two hours and that happy hour at the pool bar was 18:00 - 19:00 but was actually 17:30 - 18:30. When we went to get the transport to the beech, we had just missed the 10:00 shuttle and were told the next one is not till 12:00 and could either wait or get a taxi. We chose to get a taxi instead.

When we got to the beach and found the Paresa section, we asked for some towels to put down but were then told that they should have been provided at the hotel. We then had to wait for around 45 minutes for towels to arrive. As the hotel knew we were coming to the beach, and the hotel information stated towels and a bottle of water would be provided, I thought they might have realised to give this before we left for the beach. The drinks service at the beach was also quite poor, I found myself stood at the bar for a good 10 minutes waiting for someone to serve before realising they were sat down out of sight playing on their phone.

English was a bit of a struggle for a number of the staff which was surprising for this level of hotel standard.

The toilets in the bathroom of the room are all visible from outside. The walls are just glass so anyone out on the balcony or in the infinity pool could look in and watch you at the toilet. No idea why this would be designed this way? Id rather not be looked at in those circumstances, even if it is the wife, let alone any friends you may have staying with you.

Last issue was the noise of the building works going on throughout the day across the way but you can't blame the hotel for that, just got in the way of the serenity a little.

So a few faults that stop this being a 5/5 hotel. It could easily have been there with a better eye for detail and customer service. The toilet design...... not sure what the thought was there. Ultimately we had a great stay and a great time, it was a class above anywhere else we stayed and id recommend to anyone.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank deviltoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 8 March 2014
It is lovely to be the first choice in Phuket of guests coming from the four corners of the world, many have heard about Paresa from dear friends who have had such amazing experience before them. We are sorry about the mentioned mishaps who have kept us from obtaining the highest grade; the precious suggestions have been taken into account to further improve on the service offered. Paresa boasts a simple yet stylish design, the adopted solutions highlight the superb views all our villas enjoy over the Andaman Sea. Glad to read that your stay has been a great one and you have found Paresa an enhancement compared to previous experiences. We certainly look forward to be granted a chance to welcome you back in the near future as the nearby construction evolves towards it end and shall no longer interrupt the peace surrounding the Heaven of all Heavens.
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Toronto, Ontario
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 February 2014

Thank you to the staff of the Paresa for making my stay not only memorable but unforgettable. Everything about this small resort is excellent. The meals in the restaurant are superb. Breakfast in particular is excellent and includes champagne...thank you! My villa with private plunge pool was superb. I hope to come back again soon. Love, love, loved my stay!

Room Tip: If you can afford the splurge...go for a villa with private plunge pool. You won't leave your v...
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  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steven L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirkoParesa, Front Office Manager at Paresa Resort Phuket, responded to this review, 22 February 2014
It is a real pleasure to read that you have had a pampering and relaxing stay at Paresa, Heaven of all Heavens. Your enthusiastic feedback shall certainly push many readers to book their next holidays to Phuket confident to be able to pick the right resort for a celestial experience. The Angels look forward to welcoming you back in occasion of your next stay in Thailand.
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Additional Information about Paresa Resort Phuket

Property: Paresa Resort Phuket
Address: 49 Moo 6, Layi-Nakalay Road, Kamala, Kathu, Phuket 83150, Thailand (Formerly Paresa)
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Kamala
#2 Spa Hotel in Kamala
#2 Top resorts Hotel in Kamala
#4 Family Hotel in Kamala
#4 Romantic Hotel in Kamala
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Paresa Resort Phuket 5*
Number of rooms: 49
Official Description (provided by the hotel):
Paresa Resort, "Heaven of all Heavens," is a truly unique hideaway-style luxury resort surrounded by lush tropical forest on Kamala's "Millionaires Mile." The breathtaking location is paired with uninterrupted Andaman sea views, two coveted restaurants serving genuine Mediterranean and authentic Thai cuisine, an award-winning spa and personalized Bespoke Experiences offered by our own adventure guides. ... more   less 
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Also Known As:
Paresa Hotel Kamala
Paresa Resort Phuket Kamala

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