I stayed at Paresa a few weeks ago for a wedding, and the location was remote, but I was expecting it, and stayed at the hotel for the whole weekend. My first impression was pretty good, as there were bell boys available to assist with luggage and we proceeded to the lobby for check in. The lobby was nicely designed with a tall ceiling. The front desk staffs, also called the angels, were helpful and friendly, and as expected, the rooms were not available. We were told to wait in the restaurant. Despite advertising of having a Thai and an Italian restaurant, they are basically the same restaurant, but have two different sets of menus. The restaurant is also outdoor with no air conditioning. I really have issues with that arrangement. I don't mind hotels having an outdoor section, but Phuket is hot and I think there should at least be an indoor section or even a second restaurant that is fully air-conditioned and indoor. The food especially the Thai menu was very good, and the Friday night Italian buffet was fairly priced and features many food. The breakfast buffets were also nice, and each guest got to choose one freshly cooked hot entree. However, other than the supervisors, the restaurant staffs were poorly trained and some of them were quite rude, which I was surprised given how hospitality standard in Thailand is quite high, and Paresa is a 5 star resort. Back to our room situation, it takes them quite a while to get the room situation resolved. So my first warning is that "don't expect early check-in with this hotel, and be prepared to wait a while if you are taking an early flight! Or book a flight that arrives after 2pm" From the airport to the hotel, it took around forty-five minutes with very whiny road when we get closer to the hotel.
Second warning: this resort is located in a cliff, which requires lots of walking up and down stairs to reach the public pool and the spa, even there are golf cart services. You have to walk up and down the stairs to reach your room, and some of the suites are definitely not suitable for children. So if you cannot walk up and down stairs, you need to avoid this hotel. This resort is definitely aimed for able-bodied and physically fit younger couples. If you are traveling with elderly or really young children, I will pick a more family friendly resort.
We booked the basic hotel suite with a pool but shared with the neighbor, which was another wedding party that we know. So it was not problem! The room was pretty good-sized, but you can notice lots of wears and tears in the room. The bathroom was nice with two individual faucet and cleaning station, and there was a bathtub and a full sized shower. However, there were no hand soaps available when we arrived in the room and we had to call to request one. The shampoo/conditioning/bath gel are products of Thann.
Other than the angels, service is definitely lacking in all departments, as most staffs cannot even speak basic English. Some of the housekeeping staffs try very hard but the language barrier is an issue. Housekeeping is slow, as the hotel is severely under-staffed. I have a feeling that the recent troubles in Thailand has affected the number of tourists, and the hotel is forced to offer more promotions and they have to cut back somewhere.
In conclusion, I am disappointed and will not likely to return here in the near future. I will also reiterate that this hotel requires moderate walking especially up and down stairs to reach the spa and public pool area, even some of the suites. So this is not a resort for the elderly couples and young children. If you hate stairs, you should not even think about it.
- Official Description (provided by the hotel):
- Paresa Resort, "Heaven of all Heavens," is a truly unique hideaway-style luxury resort surrounded by lush tropical forest on Kamala's "Millionaires Mile." The breathtaking location is paired with uninterrupted Andaman sea views, two coveted restaurants serving genuine Mediterranean and authentic Thai cuisine, an award-winning spa and personalized Bespoke Experiences offered by our own adventure guides. ... more less
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- Also Known As:
- Paresa Hotel Kamala
- Paresa Resort Phuket Kamala