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“Andara - kamala beach quiet and nice rooms”

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Andara Resort and Villas
Ranked #1 of 36 Hotels in Kamala
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
246 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Andara - kamala beach quiet and nice rooms”
Reviewed 6 May 2014

The location is nice and quiet - close to patong 10 mins taxi ( 400 baht) but nice beach in kamala and not much to do

the property is well maintained condominiums rented back to hotel . Our room was huge...2 bed rooms with baths and large kitchen dining and lounge area..

hotel food is good but only one restaurant and very expensive

the beach shuttle is great but the lounge areas are not so well maintained or serviced

breakfast is fine but not 5 star standards and vary in quality and offering, service is well meant but not so good as staff just stand around and don't really pay attention to guests

pool is lovely with nice views, clean water and good staff helping with towels etc .

hotel transfer was late to pick us up and then charged at 4000 baht in a basic van that i rented for 1000 baht back to airport myself not sure how or why they justify this kind of mark up

room cleaning varied from day to day and often needed a call to actually come and clean

they need to learn from four seasons how to lift the game to the level of price they are charging

we had a good deal rate via web deals ...and were happy overall....but at full price i would have been not impressed and still would only rate this 4 star maximum

Room Tip: try to ensure balcony view of the sea as its a beautiful bay to watch
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mabudo_likes_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 14 May 2014
Dear danieson,
Thank you very much for your review and critics. I will definitely share the compliments but even stronger the suggestions with our team. It is surely not our level of standard to have a low attention and service mind amongst our teams at the beach and in the restaurant and I will surely give our teams strong trainings to be at 150% at any time.
Please accept my apologies for the late pick up at the airport. This is definitely a no go and we are sincerely sorry for that. Unfortunately as you’ve surely seen during your stay the traffic in Phuket is very unpredictable and even a 30 minutes early departure from the hotel can sometimes end in a 10 minutes delay. This should not be an excuse for the late pick up and I would like to apologize once more for that incident. It is indeed a fact that our prices are slightly higher than a regular taxi due to the level of service, quality of vehicles and the training of the drivers. This puts us under slightly different laws of price calculation than a local taxi. I trust you understand.
We only have one restaurant at Andara Resort & Villas which is the renowned “Silk” operated since many years in Phuket. Silk is famous for its Thai fine dining but also serves a wide array of western dishes. Further to that we offer various in-villa dining experiences and we serve also lunch at our Beach Lounge at the north end of Kamala Beach. Unfortunately the size of our resort and the fact that all our villas come with private chef didn’t yet justify a second restaurant but we are currently looking into a new project for an additional dining experience at Andara.
Thank you very much also for your comments about the breakfast. We will definitely go over our breakfast offer to improve towards perfection and consistency.
Once more I’d like to take the opportunity to share our deepest appreciation for your review and your help to bring Andara to the highest level of standard.
Pascal Frei – Resident Manager
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
Hong Kong, China
Level 5 Contributor
84 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 5 May 2014

Stayed here over New Years with family.

Check-in was pleasant. No problems with paperwork, manager said hello.

i initially booked into 3 bed suite. Wasn't up to standard quite honestly (no view, not private, odours from kitchen etc). But after a bit of a back and fourth, there was a last minute cancellation to a villa (my original plan) which they offered to show me (for an paid upgrade, not free). It was stunning. Superb view, great pool, sala, huge living room with enormous couches/tv/seating area. Two wonderful staff (one maid, one chef) who stayed there 24/7. both were extremely good, though English was sometimes a little lacking (as was the case generally tbh - but if you persisted they got there). the Asian food was superb (best ever mussaman curry i've ever had). western was hit and miss. we had some friends over for bbq - again very good but a few things were 'lost in translation'.

Ate in Silk a few times, but wasn't overwhelmed. not 'bad', but not outstanding. didn't have a drink by the pool, view from villa was far better. plus stocked up on beers/snacks from Big C. we had a deal which included breakfast which was fine (cooked by staff in villa, but limited). if you wanted something from Silk then you had to pay for it (room service basically). again fine.

i had one massage, and my wife two, but only ok standard quite honestly. the spa itself was fine, but not of the standard over at say, banyan tree.

Master suite (which is a separate 'villa' basically on the entry level) is glorious. huge bedroom area, big changing room, double sinks, etc. Very private from rest of villa. almost too private though, especially if you have kids as the other rooms are downstairs. Other rooms also great size, with big en-suites (but no views). Also has a separate tv/sitting room area (good for movies) downstairs - again with a see-it-from-space tv. Plenty of towels, comfy beds but perhaps given the cost the toiletry amenities might be higher standard/brand.

Views were amazing (especially on New Years Eve with fireworks going off everywhere), pool was great, sun deck very private; villa in excellent condition overall. You don't get the full sunset experience as the resort sort of faces northwest. Beach is close. There is a family friendly club, and then more grown up lounge. Never had to wait long for the buggy (in either direction) and was max 10 mins to the one further away. beach itself is lovely, clean sand, warm water, but was busy. local village was fine. wouldn't be spending too much time in there.

So, overall, as you can read its very hard to fault any of it. they recovered from the early hiccup nicely. the rates, though, make the bar for service and quality very, very high - which they don't quite reach. even though, to be fair, they do very nearly get there. but really it should be flawless for this kind of coin.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WharfTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 14 May 2014
Dear WharfTrader,
Thank you very much for your review, your compliments and also your criticism. It is our greatest goal to be flawless and thus we are very thankful for honest constructive criticism which gives us the opportunity to aim for perfection.
First of all, I would like to thank you for all the compliments towards staff, food, facilities, beach and services. It is good to hear that in general you had a great holiday and we appreciate your extensive review.
Further to that I’d like to assure you that we will take your suggestions very serious and I will surely look very closely into the mentioned lacks of top standard with our team at the Spa, F&B department and also our English teachers. It is indeed a fact that unfortunately the English education level in Thailand is still very low and we are in an ongoing process with an entire team of teachers to improve that at Andara Resort & Villas.
Thank you also for the suggestions towards improvement of western food. Our new Western Chef Miguel and I are currently working on new recipes and menus to improve the western section of the kitchen to the standard of our Asian section.
Please allow me to thank you once more for your review and we hope to be able to welcome you again in the future to show the progress in our never ending pursuit for perfection.
Pascal Frei – Resident Manager
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Hong Kong, China
Level 5 Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 April 2014

We had a one bed suite and it was huge, plenty of space for my baby to explore. The staff were very friendly and the service was good (though housekeeping struggled with english). Had a great thai massage at the spa. It was great having the kitchen so I could russle up some meals for my baby. When we arrived we did a shop at the Big C supermarket nearby. The resort's shuttle drops you off at the beach but they will also pick you up at the Big C supermarket which was handy with all our bags.

Stayed April 2014, travelled with family
Helpful?
1 Thank Brit8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 2 May 2014
Dear Brit8,
Thank you very much for your review and your compliments. It is great to hear that you enjoyed your stay at Andara Resort & Villas and especially with your baby. As we all know, happy kids = happy parents!
It is indeed a fact that the English level in the back departments of the hotel is not as advanced as in the front of the house. This is mainly due to the fact that most of the kids coming out of their education still have a rather low Basic English level. We have here at Andara a fulltime English teacher but with the size of the hotel unfortunately it is quite a long process to train all staff.
Many thanks again for your review and we hope we are able to welcome you and your family again in the future.
Pascal Frei – Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

We are a family of 4 who stayed in a 2-bed penthouse pool apartment in April 2014.

The hotel and grounds were beautiful and perfectly kept. The staff were extremely professional and very friendly, couldn't do enough to help.

The apartment was huge, comfortable and beautifully decorated, with a large terrace on the same level and a private rooftop pool with lovely decking areas with lounger chairs and sun beds. The spiral staircase up to the pool was very steep, so our children had to use the main communal stairs to get up/down esp with wet feet. If I were to go back I'd probably be more tempted with the apartments with pool directly outside the patio doors.

The only complaint I'd have about the room itself was the curtains let in quite a bit of light in the mornings, and the shower could have been more powerful (took a LONG time for the hot water to come through) but overall it was great.

The main pool area is beautiful and the pool temperature perfect (I'd guess around 33c).

There is only one restaurant, Silk, which has indoor and outdoor seating. The food, service, wine etc were all fantastic. The menu was extensive with both Thai and international cuisine. Some of the best food we've ever had, and for a 5 star hotel really quite reasonable. We normally like to have a number of restaurants to try, but Silk was so good it really wasn't a problem at all.

The pool bar was also great - friendly staff, great drinks choices (although no draft beers) and good prices. The happy hour (half price) covers all drinks and runs for 3 hours!

Fantastic kids club with very friendly staff, and right next to the restaurant and pool so couldn't be more convenient. Our children (6 & 8) loved it.

We didn't try any Spa treatments but the Spa looked great.

The hotel isn't on the beach. It does run 2 beach areas ('club' and 'lounge'). These were quite nice, with a small bar and snacks, and the (public) beach itself has soft sand and feels safe and uncrowded. Both are accessed by motor-buggy, taking around 5 minutes or so. The small town, which the hotel is on the edge of, had a number of restaurants but with Silk being so good we didn't try any of them.

We did go to a highly recommended Thai restaurant, Baan Rim Pa, in Patong, about 15 minutes away, which was great. However, although this was rated as the top Thai restaurant in Phuket, I'd say Silk was even better.

Overall I'd highly recommend Andara.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thorpdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 23 April 2014
Dear thorpdar,
Thank you so much for your detailed compliments and your very constructive comments. It will help us to improve even more. The spiral staircase is indeed a very stylish and decorative way up to the pool and not really thought for running up and down on it with wet feet. Thus as you correctly mentioned we have the main staircase in the back area were a safe up and down is guaranteed, even running with wet feet.
Thank you very much for your comment about the curtains. A very good point to add an additional shade curtain, which I will definitely look into with my housekeeping staff. Not every guest wants to get up at 6.15h in the morning to see the sunrise, I agree!
Further to your point regarding the heating of the water in the shower, unfortunately due to the large size of our units, the lengths of the pipes is slightly longer than in other resorts. This obviously takes slightly longer to transport the hot water from the boiler to all the bedrooms. I will although look into the unit where you stayed since it still shouldn’t take much longer than a few seconds.
A large thank you also from the F&B side of our resort and our team at Silk were most happy to read your overall great feedback about the restaurant. We will consider taking draft beer into our menu for your next visit and of course continue working at our positioning in the ranking of the best Thai restaurant in Phuket. 
Many thanks again for your extensive and beautiful revue and we hope to welcome you and your family soon again at Andara Kamala.
Pascal Frei – Resident Manager
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Dubai, United Arab Emirates
Level 5 Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 16 April 2014 via mobile

Spent one week at Andara. We had a three bed apartment. Accommodation is lavish, service is fantastic and the staff are really friendly. All the hotels amenities are maintained to the highest standards. Nothing is too much for the staff. I'll be back.

Stayed April 2014
Helpful?
Thank Silverback340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 23 April 2014
Dear Silverback340,
Thank you very much for your very nice and complimenting review. Great to hear that you enjoyed your stay here so much and we are looking forward to your soon return to your private own palace.
Best
Pascal Frei – Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2014

Great place, booked as the last stop on our tour of the region with andaman adventures, had a blast with theseguys, one of the best holidays we've ever had, the best of its kind (tailor-made) The Andara is a great hotel, we aren't great fans of Phuket as we've been there before and didn't like the beaches and sleaze, but this visit was better, as the Andara is a great resort and we avoided the beaches and nightlife - a spot of shopping was the only time we left the resort, plus the cruise with the June Bahtra which the agent laid on. The fact that we live in Malaysia makes me more excited that all this is very nearby to us. We will most certainly come back.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Fadhil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 23 April 2014
Dear Fadhil R,
Fantastic to hear that we were able to make up your opinion about Phuket a little bit. It is indeed a fact that Phuket became more and more a pulsating island than a secluded hideaway. This on the other hand brings also more diversity for activities, adventures and experiences. I am more than happy to hear that we managed to achieve our goal here at Andara to be an oasis of tranquility and relaxation attached to an island of possibilities and it is great to hear that this trip was your “Best Holiday Ever”. Many thanks for this medal and this review on TA. We look very much forward to your soon return and remain your private own paradise.
Pascal Frei – Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, England, United Kingdom
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 April 2014

This amazing resort is far beyond the highest expectations! Couldn't believe my eyes, stunning villas, pools, and views, staff are lovely and very helpful, food is amazing and the whole place is spotless! Walking distance to kamala beach which is also stunning. Highly recommend this resort if your budget allows, you won't be disappointed!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 18 April 2014
Dear Debbie M,
Thank you very much for your beautiful review. Short and Firm, but indeed very much to the point! Many thanks for that again and we hope to see you soon again at Andara on top of Kamala…
Pascal Frei – Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andara Resort and Villas

Property: Andara Resort and Villas
Address: 15 Moo 6 | Kamala Beach, Kamala, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Kamala
#1 Romantic Hotel in Kamala
#1 Spa Hotel in Kamala
#1 Luxury Hotel in Kamala
#1 Top resorts Hotel in Kamala
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Andara Resort and Villas 5*
Number of rooms: 63
Official Description (provided by the hotel):
Andara is an ultra-deluxe villa and residences resort at Kamala Beach (Phuket) set on a hill rising gentle from the Andaman Sea offering stunning ocean views. Minutes away are Phuket’s best restaurants, boutiques, world-class golf resorts and other attractions. ... more   less 
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Also Known As:
Andara Resort And Villas Hotel Kamala
Andara Resort And Villas Kamala, Phuket

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