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“top class, faultless !” 5 of 5 bubbles
Review of Andara Resort and Villas

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Andara Resort and Villas
Ranked #1 of 36 Hotels in Kamala
Certificate of Excellence
Plymouth, UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“top class, faultless !”
5 of 5 bubbles Reviewed 16 August 2014

This was the perfect location for the start of our wild holiday discovering Southern Thailand, custommade for us by the crew at andaman adventures - they deserve a thumbsup here too! The Andara is truly in the best-of-best class : we could not fault anything. The welcome is very impressive, the staff was so friendly throughout our stay and our room was just superb. The views are unsurpassed. we had a great time here

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 15 September 2014
Dear Sven D,

Thank you very much for taking the time and write such a nice review about our resort. It is a great pleasure to read that you entirely enjoyed your stay with us. We hope you visit us soon again.

Pascal Frei - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

504 reviews from our community

Traveller rating
    430
    51
    16
    4
    3
See reviews for
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13
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 August 2014

Stayed at Andara last December, amazing resort, the rooms, pool and facilities are the best I have experienced in my travels.

The service was great, there are buggies always ready to take you to either of the two beach clubs.

Restaurant is good quality, obviously a lot more expensive then the surrounding restaurant along the beach and in town, but worth a visit.

A true world class resort.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 5 August 2014
"Amazing Review"
Thank you very much Alex B for your review and compliments. It is fantastic to hear that you had a great stay with us last December. It makes us especially happy to receive your review 8 months later and we are still so present in your memories. Thanks for that! Hope to see you coming December again! :-)
Pascal Frei - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
525 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

If you want a serviced villa rental in Phuket, look no further. The villas are amazing, as is the whole gated community. Staff are efficient, and with full time housekeeper and cook, every whim is entertained. Do remember you are in Thailand so western cuisine is a bit of a mystery, with guidance though they are on the ball. Shopping is done for you, at supermarket cost, they even got real quality pork sausages and Ben and Jerrys ice cream for us. Of course Thai food is easy, coffee on tap, and they are constantly available day and night to provide whatever is needed. The resort is immaculately kept and everyone wants to help, fantastic, second time here this year, which says it all really. The villa had an immaculate infinity pool overlooking Kamala Beach, beautiful gardens. The resort has a great restaurant, and a well equipped gym which was a nice surprise after all the over indulgence. Never been to Andara before, will keep an eye out for any more...it is a expensive I thought, considering it is Thailand, even off season is pricy, glad I had a friend help me out and point me in the right direction.

Room Tip: Go higher up the hillside for better views, none of the villas are overlooked...
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RichardUpshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 5 August 2014
Dear Dustyisntit,
Thank you very much for taking the time to write such a detailed and complimenting review! It is great to hear that you and your friend enjoyed your holiday so much with us. It is indeed a fact that Thailand is not so cheap anymore like it was in the past and also here in Southeast Asia, quality has its price. :-) Thank you very much for your comments about the Western food since it is always important for us to work on everything that is not yet up to full satisfaction to our guests. We will surely look into that with our team. We hope to welcome you soon again here at Andara for some more days on Paradise Island!
Pascal Frei - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 28 July 2014

After a large search for the perfect place to stay and celebrate our (myself and 4 of my closest friends) 40th birthdays in Phuket we ended up at Andara. It was an amazing experience. Huge Villa (house sized - 4 large bedrooms with ensuites), amazing view, excellent Villa pool, main pool area amazing, v clean, gym and the personnel trainers exceptional, food delicious and the Land of Smiles cocktail PERFECT! Staff went out of their way to make our stay memorable (we loved the birthday cake) and very secure. Extras v reasonably priced for a 5 star hotel.

We have stayed at a large number of 5star hotels and could not fault this one!!! We even did some damage in the hotel boutique (which are usually hard to find anything of value in).

We all plan to bring our families to see what we experienced.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abigail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 5 August 2014
Dear Abigail C,
A perfect review for a perfect stay! Thank you so much for these very flattering compliments towards everyone that is involved in Andara! It was a great pleasure for all of us to have you, very lively 5 Ladies, for your celebrations with us and we are much looking forward to meet and host all your families! Do not hesitate to contact me directly for the bookings.
Pascal Frei - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

my family was really looking for a luxurious, but true Thai-style experience, which we weren’t getting at the Holiday Inn Phuket, so I called in the aid of a travel agency specialized in Southern Thailand, their name was andaman adventures. They moved us to the Andara which was everything the Inn was not. Really one of the most luxurious resort and grounds, by a quiet, large beach of Phuket. Classy and professional, nothing negative to remark after 5 nights stay !

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank harrymarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 5 August 2014
Dear harrymarks,

Many thanks for taking the time to write such a fantastic review about your 5 nights at Andara! It is always an immense satisfaction for all our team to read such overwhelming reviews about our resort. Thanks again and hope to see you soon again.
Pascal Frei - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 22 July 2014

It is extremely unfortunate that what would have been a near perfect review for the Andara Phuket turned into a security issue for us.
4 days into our 11 night stay (5th July 2014) my husband left his Bretling watch on the nightstand next to our bed (there are no clocks in the room so we used this to gauge the time in the morning) After waking, he chose not to wear his watch on this particular day due to a day at nearby Patong beach.
Upon returning back to the room and eating in the villa with the family he woke in the night and reached to check the time. His watch was missing from the nightstand. We searched high and low before reporting it missing to management the very next morning.
Pascall Frei (resident manager) then proceeded to assure us he was following protocol which includes checking cc tv, interviewing all associated staff and searched the villa from top to bottom. We consequently chose to file a report with the local police.
We escalating the matter with Daniel Meury (GM) as investigations came to a grinding halt.
Suffice to say we never saw the watch again. It was a present and bought for around $5k. An expensive loss.
Having stayed in many 5-6 star resorts around the world we have always been careful to utilise the room safe for passports, cash etc. as we did in this case. The watch however, was not kept in the safe due to its constant use, so perhaps we were somewhat naive.
We have never had anything go missing from our rooms in the past.
Although Pascal appeared sympathetic it was clearly a case of our word against theirs as no associated employee owned up.
He claimed there was no evidence of the theft but this would not be possible unless cameras were operating in the bedroom!
We may never know where the watch eventually ended up, however it did not return back home with us. The whole episode has left a question mark around what was essentially a remarkable resort with world class facilities.
We will not be returning to Andara Phuket and will certainly be more diligent next time wherever we stay anywhere with our valuables.
It is unfortunate we now feel compelled to lock everything with conceivable value in the room safe whenever we leave any hotel room.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
17 Thank frazelledmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 6 August 2014
Dear frazelledmum,
First of all, thank you very much for your review, concerns but also the compliments, that basically you enjoyed a nearly perfect holiday at Andara.

It is of course also for us extremely disturbing, unfortunate and sad to read your review! As we had very close contact with each other during your stay and especially after the watch went missing we feel very sorry that an incident like that occurred during your holidays and as we showed you during your stay and after your departure by email, we did literally everything in our power to find the missing item. I trust you saw that with all the effort and time we put in it.

Kindly allow me to inform you that: “Of course every hotel follows a certain security protocol and thus of course informs all guests about the room safe and the importance of locking valuables in it at all time. This of course is primarily to protect the guests but also the resort and its team members. According to the international law a hotel cannot be made responsible for any valuables that go missing which were not in the room safe, if there is no clear evidence of stealing, breakage or break-in.”

Of course this is the legal situation and it is our highest priority to assure for every guest a safe holiday in a safe room, and not have to worry about their belongings and valuables.

It is in our responsibility and of course strongest interest to have reliable, honest and faithful employees and we screen our employees deeply prior to employment and train them to excel.

Additional to the staff education we also have clear security protocols like daily bag and vehicle checks of all staff leaving the property and regular spot checks in all staff lockers, body checks and office checks.

We agree with you completely that this does not 100% guarantee safety but as mentioned several times during your stay we never had any issues with stealing by staff, thus so far are quite confident about our staff and the procedure to employ them.

Unfortunately we’ve learned that during your stay your husband’s watch went missing which was of course very disturbing. We followed our regular security protocol which in a first instance was taking up your report and your opinion, which was directly done by me. Afterwards we had our Chief of Security checking the CCTV camera directly in front of your room door. (The footage of the CCTV camera we’ve handed to your husband for your reference) We knew exactly which of our team members went to your unit and there were only 3 staff on CCTV. After deeply screening the staff by individual examinations and questioning we came together with you to the solution that only two had the possibility to even steal the watch since the third staff was not in the room. As a next step we went all together to the police to file the report.

Both of the staff that were involved in the missing watch incident are working with us for long time and had never any incident in whatsoever possible case and are very loyal and reliable workers.

Unfortunately after all these procedures we didn’t have any evidence nor did we have a reason to believe that one of the staff stole the watch.

However, we than filed a missing item report with the police, watch and all pawn shops in Phuket. The police further to that questioned the staff again, checked their bank accounts and loan history and went to their houses.

Unfortunately also after all this we didn’t find any trace of the watch.

As a courtesy towards you and your valuable loss we rebated you two nights of your stay which had the value of approximately USD 2,500. This was surely not to make up for your expensive loss or to admit any wrong doing by Andara or its staff but as a good will.

Last but not least, we would like to thank you once more for your review on tripadvisor and we remain to stay in contact over email.

Pascal Frei – Resident Manager
Daniel Meury – General Manager
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Reading, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Stayed in Andara on a honeymoon trip and we found this hotel very nice, perfectly located, with magnificient views and great service. The general athmossphere is really relaxing, ebenthough was a lot of families during our stay. Will definitely come back!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank audreyma74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaKrap, Manager at Andara Resort and Villas, responded to this review, 5 August 2014
Dear Audreyma74,
Thank you very much for your review and compliments. It is with great pleasure to hear that you enjoyed your honeymoon at Andara. Comments like yours drive us daily to exceed our goals and provide an excellent service for our guest. We hope to welcome you in the future again on Paradise Island.
Pascal Frei - Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andara Resort and Villas

Property: Andara Resort and Villas
Address: 15 Moo 6 | Kamala Beach, Kamala, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Kamala
#1 Family Hotel in Kamala
#1 Luxury Hotel in Kamala
#1 Spa Hotel in Kamala
#1 Romantic Hotel in Kamala
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Andara Resort and Villas 5*
Number of rooms: 63
Official Description (provided by the hotel):
Andara is an ultra-deluxe villa and residences resort at Kamala Beach (Phuket) set on a hill rising gentle from the Andaman Sea offering stunning ocean views. Minutes away are Phuket’s best restaurants, boutiques, world-class golf resorts and other attractions. ... more   less 
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Also Known As:
Andara Resort And Villas Hotel Kamala
Andara Resort And Villas Kamala, Phuket

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