Came at the beginning of low season, and, WOW, was it ever low season at this hotel. We only saw 4 other families at breakfast, and had our own pool the whole time, actually could have had 5 pools to ourselves if we wanted, not a soul was to be seen sunbathing on the lounge chairs or anything. Only one other family was swimming in the neighboring pool, otherwise all were empty. Was great to see that the staff was using low season to do some real spring cleaning, they were scrubbing the unused rooms like crazy. Hotel is very new and very clean, but does not feel Thai by any means. We probably wouldn't stay here in high season, because then we'd only meet neighbors from Norway and Denmark and Sweden, and the reason we go to Thailand is to escape Scandinavia.
One thing I thought was odd was that even though there was barely anyone there, they put us right next door, wall to wall with other guests. They even put someone right above us. They sure had enough vacancy to spread us out, even within the same building (there are at least 5 buildings I think. And most of them were being cleaned, so we were all in 2 or 3 buildings.) Very comfortable beds, for Thailand standards. We've stayed at 4 other resorts and the beds tend to be rock hard down there, but this bed had a pillowtop which helped. The pool access room was great, I'd get one again, and absolutely get one if going there in high season so you wouldn't have to fight for a pool lounge.
Customer service was great, talked directly to the manager to get a lower price (same as booking.com) and he arranged it for us. The front desk couldn't bend on their price, but the manager could. Another bonus of being there in low season. The front desk also organized our taxi back to the airport, and gave us an extremely fair price. Kids' club (MIniland) was also very empty, so the kids got very personal service.
Pools were great, great size and depth for two little boys who learned how to swim while we were there.
The hotel is actually not completely beachfront, as advertised. There are maybe 8 beachfront bungalows that are part of the hotel, and those ARE beachfront, but the rest of the hotel and all the pools are about 200 meters from the beach. If you want true beachfront for a Sunwing hotel, stay at the Sunwing on Bangtao....one foot in the sand, one foot in the pool. Our criteria for this trip was beachfront hotels, and all the other hotels we stayed at were right on the beach. THis was definitely not far, but not RIGHT on the beach. When at the pool, you'd never know how far it is to the beach. The advantage with Sunwing Kamala is that there is a LOT more town that you can walk to. I reccommend the Beer House restaurant (the one up the stairs on the main road). Excellent food, very nice people who work there. We ate there twice in 4 days.
The market right outside of the hotel on Fridays is great, better prices than in Patong. For example, the same Manchester Utd football outfit for boys was 250 baht at the Kamala market (first and last price told by the sellers, they don't bargain much at this market, their start prices are low as it is) whereas in Patong, their starting price was 750 baht. Tuk tuk to Patong was just 350 baht each way, so it was easy and cheap to get there.
Only negative I can think of is that the staff speak extremely poor english, really hard to understand, and to be understood, even at the restaurant. But they tried hard.
All in all: very new, very clean, nice-sized family rooms, good staff.
- Official Description (provided by the hotel):
- A fully contained family resort with its own restaurants, entertainment programs and a host of activities for all ages. The resort includes all the fun, adventure, and luxury that families want most, elevating the family vacation to world-class standards on the unspoiled Kamala beach of Phuket. ... more less
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- Also Known As:
- Sunwing Resort - Kamala Beach Hotel Kamala
- Sunwing Kamala Beach Phuket