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“DIRTY EVER”

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Thavorn Beach Village Resort & Spa
Ranked #5 of 35 Hotels in Kamala
Reviewed 23 May 2010

The worst hotel ever. DIRTY DIRTY DIRTY. ROOM dirty, pipes blocked, toilet dirty, bed dirty and dirty sheets and you could see lots on mattress protector.
%50 of staff rude. Far from patong and 300 bath each way.
Food average, but pool and beach area are good.

  • Stayed: May 2010, travelled as a couple
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3  Thank kaminoush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General-Manager-TBV, Manager at Thavorn Beach Village Resort & Spa, responded to this reviewResponded 25 May 2010

Dear Trip Advisor.

Thank you for your comment today. Please accept our deepest apologies as we obviously very saddened to hear that we did not meet your expectations, and it sounds that we have certainly not maintained our usual high standards to you. Please could you kindly contact me directly via email so that l can look into what happened and respond to you. Matthew / GM gm@thavornbeachvillage.com

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Reviewed 19 May 2010

I spent days researching hotels on Phuket and wanted one that would provide a unique Thai experience for our children and was away from Patong. We chose Thavorn because of the rooms opening onto the pool - something I couldn't find anywhere else. We have just returned and it was the most beautiful place I have ever been. Our room opened onto a small waterfall and and enourmous pool that was a perfect depth for our 5 and 8 year old children. Frangipani and palms shaded half the pool for some of the day and it was a relief to get out of the sun. There are bridges to swim under and small elephant statues to play in. The pool goes up to the breakfast area so the kids just got in after breakfast while we had coffee and could watch them, then we swam back to our room !! This hotel is just exquisite to look at.
At night we sat in the lovely Old Siam restaurant and watched the sea and the sparkling lights of Patong over the bay. The gardens are gorgeous and well maintained and the staff are friendly and helpful.
Unfortunately we only spent 6 nights here and then moved onto a much larger resort which although sumptuous, had none of the character and beauty of Thavorn.

If you have children who are able to swim - they will never want to leave this place. But then neither did we!!!

  • Stayed: May 2010, travelled with family
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Thank fmandmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2010

My partner--soon to be husband under the new DC law--stayed at the Thavorn in Nackalay Bay for about 10 days in April. It was supposed to be for six, and we were supposed to go to Bangkok for four, but given that our hotel in Bangkok would have been right in the middle of the protest zone, we opted to stay the additional four days at the Thavorn.

The approach to this hotel was actually rather palatial, and we were very impressed by the very natural surroundings--large palms, banana trees, other indigenous plantlife, and beautiful, large orchid gardens. We were nicely greeted by staff and asked to sit in a lounge area, offered delightful fruit drinks, and they then brought the paperwork to us. Our room wasn't quite ready, but the wait was brief while we walked around the lobby, which is open-air with really nice views into the gardens, the lagoon pool, etc. We were then escorted to our room--our luggage was being brought up just behind us--and to our surprise we had to take a funicular (def: a railway up the side of a mountain pulled by a moving cable and having counterbalancing ascending and descending cars), and of course it immediately occurred to us that we would need to use this mode of transportation each time we left and returned to our room(!), although there is a pathway for walking that's open until around dusk. From the Web site, we knew our ocean-view villa would be up on the side of a hill, and we wondered how we would get up and down--now we knew! It was actually rather intriguing and exciting to be at the first hotel we had ever stayed where we needed to use a funicular to go to and from our room! Fun! On our second day, they took one of the cars out of commission for re-furbishing, which made the wait each time a little bit longer. If you go there now, you will likely benefit from our mild inconvenience by sitting in a refurbished car, although the other one is now probably out of commission for the same reason. But they were working on them, which was good, and I must say the staff guys who managed to run the one car they had running were very nice and friendly and really did minimize the waits.

Upon arival at our room we were introduced to the control panel next to the bed that operated all the lights, the TV, AC, etc. The room was large, the view of the bay spectacular, the bathroom more than adequate, with separate shower, tub, and toilet. There was also a walk-thru closet. The furnishings seemd a bit dated but not uncomfortable--until that moment we will never forget: when the staff left and we laid down on the bed. Ugggh! The mattress was unbelievably bad. The first thing that occurred to me was, who stayed in this room before us and didn't have the mattress changed?! The second thing was, why would the hotel invest in developing and maintining beautiful gardens, great restaurants, a nice lagoon pool and all the other amenities (including a veranda for our room with lovely lounge chairs and an outdoor jaccuzi!) and have totally unacceptable mattresses?! I just couldn't fathom it. Not only was the mattress thin and lumpy, but it actually seemed to have iron bars running through it width-wise, which meant you would feel them at every point of your body. We decided to rough it that night and speak to the mangement the next morning, which we did. The manager was very nice and immediately agreed to replace the mattress. Sure enough, the staff came to our room right away with a clearly old, but apparently somewhat thicker mattress, so we went with it. In fact, it certainly was not worlds better, but it was passable, and we stayed on. It was not a great pleasure to come back to our room and lay down on that bed and spend the night, but the price of the room was so reasonable that it was difficult to complain. We didn't complain about a few other things:

When we turned off the bathroom light, the TV sometimes went off. Other times, the TV stayed on but the AC turned off. At one point my husband turned on the shower, which had a flourescent light above it, and received a brief electric shock! At that point we decided using the electric jacuzzi tub filled with water might not be a very good idea, although it was likely fine. Tere's that low confidence level that starts to sink in, and when it's about electricity it makes you think twice.

There was no indoor air conditioned restaurant, although there were, I think, four open-air ones. They seemed very nice, but after a long day in the heat, it's nice to come back to your hotel for a dinner in an air conditioned restaurant. Even in the mornings, the breakfast buffet (which was not bad given a wide selection of western and local fare) would have been nice if it were indoors away from the heat, the mosquitoes (not ubiquitous, but defnitely annoying at times), and the stray cats (which didn't bother me, but might bother those who would prefer not to have cats rubbing up against their legs while they have their breakfast).

We tried to get the hotel to arrange a taxi to pick us up one morning and negotiate a price for us for a full day to tour the coastal beaches of the island. This was one of the taxis they previously summoned for us, but they were "not allowed" to arrange for him to come back the next day to take us touring--even though we had his card and liked him very much. They had to arrange for another taxi. Very strange.

This is not at all complaint about the hotel itself, but potential guests should be aware that the "beach" on which the resort sits is mainly coral and rock, and quite long and beautiful, especially for strolling, but it is almost unavailable for swimming (you would defnitely need good flip-flops or sandals to prevent cuts and bruises). So if you stay here, plan to use their twice-daily shuttles to Patong and go tohe beach there or take a taxi to one of the even more beautiful beaches up and down the coast (we found that Kata Beach made for a really nice day--less honky-tonk and overidden by tourists than Patong for sure.

Overall, our stay at this resort was quite nice, and probably would have been much nicer in high season when I understand the heat and humidity is less severe. I should add, by the way, that the Thavorn staff were generally very pleasant and helpful, although they could use a bit more training in English, since that's the only common language all the guests seemed to share.

So If you're looking for a place outside Patong Beach proper to get away from the bars, massage parlors and thousands of tourists, the Thavorn at Nackalay is a great value, and close enough; the shuttle from the resort to Patong Beach was about 15 minutes, free, and runs twice a day at 10:30 AM and 3:30 PM, but you have to take a taxi or Tuk-Tuk back at about 300 baht ($9-10).

If the owners of this resort invested in some nice new comfortable matteresses, did some badly needed re-wiring in the rooms, created a nice indoor air-conditioned restaurant, and stopped nickel and diming on some things (for example, charging for Internet access, which seemed ridiculous since the cost was minimal but you had to buy an access login card, etc.), this would be a truly 5-star experience. I would have been happy to pay a bit more for these seemingly obvious upgrades.

  • Stayed: April 2010, travelled as a couple
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2  Thank Art-Ric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2010

Dear Thavorn,

I would like to thank you all for making my trip so enjoyable and unforgettable. I stayed at room 5108 this week and it had a spectacular view of the sea.
The cable car experience to the rooms was unique and enjoyable. The attendant on the cars were very careful and when I waved or pressed the button, he would quickly bring the vehicle up. and Do not worry about the ride being long as stated in some reviews. Its pretty quick and there will be a new car next week.
The room was always kept very clean and supplies refilled. I called for room service one night as I had used up my bath foam. It came to me within 15mins. There was some communication problem at the begiining, but once they understood, they were up quickly. Good job people
The receptionist was always friendly and helpful. Giving recommendations on where to go and stuff.
Breakfast was very good. Nice spread and i Loved it.
Cab was expensive in phuket not only in Thavorn as stated. So its understandable. I will be back again in december for my next beach retreat. Thanks for everything.

  • Stayed: May 2010, travelled as a couple
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Thank Limlsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General-Manager-TBV, Manager at Thavorn Beach Village Resort & Spa, responded to this reviewResponded 18 May 2010

Sawasdee krab!

Thank you very much for the wonderful comments here on Trip Advisor. We shall pass them onto our team and l am sure that they will delighted.

We really look foward to welcoming you back soon and being of service to you in the future. We shall block 5108 for you again if your send me a quick email to let me know your next visit, or pop me a mesasge via our facebook fan page.

With best personal regards

Matthew / GM

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Reviewed 15 May 2010

Been 3 times since 1996 and will definitely go again. Took friends this last time and they are returning next year.

  • Stayed: April 2010, travelled as a couple
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1  Thank dontlikeflying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General-Manager-TBV, Manager at Thavorn Beach Village Resort & Spa, responded to this reviewResponded 19 May 2010

Sawasdee krab!

Many thanks for your very nice message.

Look foward to your return trip. Please let me know in advance and we shall make sure that everyhing is in order.

Best Regards

Matthew / GM

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Reviewed 28 April 2010

It is about 2 weeks we ended our vacation in Thavorn Beach Village. Since then my wife and I did not have one day not to recall some of our wonderful memories from this beautiful resort.

The travel agencies warn you, that you should choose this place only if you wanted to relax and not engage in night life activity on a daily basis. That was exactly what we were looking for, and Thavorn Beach Village provided us with a perfect environment for a quiet, relaxing vacation.

We give the highest marks to all personnel we met. The ladies at the reception were extremely helpful, walking us to our room and giving all the information we needed thereafter. The boys operating the cable cars were very communicative and polite (by the way – it is a fun and smart transportation system). The girl cleaning our room did everything to make us feel comfortable – and the room itself, besides being immaculate had a wonderful ocean view. The restaurants are excellent; however I have to admit that we have neglected some of them in the favor of Old Siam Restaurant. The service was outstanding.

Above all I have to mention the extraordinary service we got from Ms. Noi at Old Siam Restaurant. We decided for this restaurant first night, but the way she treated us and the personal attention we got from her and her crew made us coming back every night. It was like coming home for dinner to our favorite table with our favorite drinks already in the cooler box. Meeting us at the pool side she never missed asking us about the time we want our table prepared – and it was prepared indeed with everything we needed.

Honestly speaking, we went to Patong one afternoon only just to see Patong Beach as well. Otherwise we could have been very well staying for the whole week at Thavorn Beach Village. My wife has even figured out how to avoid the rocks on the beach: you have to go in during the high tide. And, further in there is a good place for snorkeling.

We have already started to talk about plans for the next year. I do not know if it’s going to be next year or not, but we will definitely come back to Thailand for a beach vacation. And, undoubtedly our destination is going to be Thavorn Beach Village $ Spa.

  • Stayed: April 2010, travelled as a couple
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Thank 12,360,363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General-Manager-TBV, General Manager at Thavorn Beach Village Resort & Spa, responded to this reviewResponded 1 May 2010

Greetings from Thavorn Beach Village & Spa!

Thank you for the lovely message. I have printed it out and will give to our team members at our next meeting on Monday.

I will make a special mention to Khun Noi, our Restaurant Manager and her team at Old Siam Authentic Thai Restaurant for their wonderful service.

Look foward to welcoming you back here at Thavorn Beach Village & Spa on your next trip to Phuket.

Best Thai regards

Matthew C Hindmarch
General Manager
gm@thavornbeachvillage.com

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Reviewed 28 April 2010

Location Location Location...for Phuket, It think this is it! Beautiful beaches, in the midst of a jungle, but 10 minutes away from Patong.
300bht to get you to crazy-ville...at night, bargain to 260bht for a taxi home.
Breakfast every morning was perfect...the bungalos make you feel like a part of a secret community, but they're each have alot of privacy!
You have some facing the ocean, and some face the garden, they're all beautiful. We would get the pool access room nexttime, to try something different.
We loved the pool, very large, and well groomed. Staff was attentive, mostly all spoke English, or enough English!
You can explore the surrounding beach for a long ways, but bring a pair water booties, I wish we did!

The grounds are perfumed with orchids.
The best part for us, were the kittens...there are cats that make their way around the grounds, they're very friendly and clean, and we loved walking the grounds seeking them out!

  • Stayed: April 2010, travelled as a couple
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Thank Kimi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General-Manager-TBV, General Manager at Thavorn Beach Village Resort & Spa, responded to this reviewResponded 1 May 2010

Sawasdee krab!

So true! Our Chairman (who is 82 years old by the way) was talking about 'location location location' last week during this weekly visit to the Resort. He was telling us all that he bought this piece of land and the mountain behind many decades ago to ensure that he did his part to preserve some of Phuket's natural surroundings. His dream came true and he and his family have built our wonderful resort set amongst the natural landscape and ensured that the garden has room to grow and not to destroy it with only buildings. Today, our guests can enjoy, as you did, the spacious gardens, peace and quiet surroundings and certainly THE place to relax!

We are so pleased that you enjoyed your stay with us, and l will pass on your message both to our team of staff and our Chairman as he will be touched by your comments.

Thank you once again and please, if you are planning to return to stay with us, send me an email.

Best personal regards

Matthew C Hindmarch
General Manager
gm@thavornbeachvillage.com

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Additional Information about Thavorn Beach Village Resort & Spa

Address: 6/2 Moo.6, Nakalay Bay | Phuket, Kamala, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Kamala
#3 Top resorts Hotel in Kamala
#5 Romantic Hotel in Kamala
#5 Luxury Hotel in Kamala
#5 Spa Hotel in Kamala
#5 Family Hotel in Kamala
Price Range: £75 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thavorn Beach Village Resort & Spa 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
We are a luxury Phuket private beach resort. Our tropical oasis is situated on our private Nakalay bay right next to Kamala and Patong. Relax at one of the few remaining unspoiled private beaches for a unique phuket experience. As most space is dedicated to natural areas, you can truly enjoy a tropical paradise without disturbance from the outside world. Lose yourself in the never-ending tropical gardens. Our free-form Lagoon swimming pool is considered one of the largest of its kind in South-East Asia. Take a stroll along the private beach and a splash in the glittering waters of the calm and clean Andaman Sea . Never feel bored with a range of wellness activities including 5-Star Luxury Wellness Spa, Fitness Centre, and Thai Cookery Classes. You will experience the ultimate sense of space and freedom at our Phuket Kamala beach resort. The nearby town of Kamala boasts a long sandy beach while the famous Phuket destination of Patong is not much further down the road. ... more   less 
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Also Known As:
Thavorn Beach Village Hotel Patong
Thavorn Beach Village And Spa
Thavorn Beach Village Resort & Spa Kamala, Phuket

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