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Sunprime Kamala Beach
Ranked #7 of 35 Hotels in Kamala
Certificate of Excellence
Reviewed 23 April 2014

Stayed for 3 nights in April 2014 at Kamala. We had the room just above the lobby. I like the fact that it’s situated right on the beach. And surrounding the left and right of the beach are shops and restaurants. You must explore on foot. Everything is here. Kamala Beach – an all-inclusive beach without the need to explore Patong. Highly recommended. Although it would boost the hotel service more if the staffs are trained on the motto that 'Customers are always right! Front desk staffs needs to be friendlier & SMILE!
The only downside in this resort is the wifi. For the price that we paid, they should have wifi all over. Then you won’t have guests hanging round the lobby just to use the wifi. I bought the room’s wifi, but it is so slow. Why bother your guests to pay for wifi in the room when you know the wifi doesn’t works in room. This is the digital era, wifi is no more an option – it’s a necessity to stay in touch with families while you are on holiday!
Other then that, it’s a great place.

  • Stayed: April 2014, travelled with friends
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1  Thank JoyLeeBooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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346 - 352 of 1,443 reviews

Reviewed 22 April 2014

Excellent hotel!!! Very clean and friendly!!!!! Great value for money and great location right on the beach!!! So much variety food wise at the resort and also in close proximity to the beach. Local Friday night markets are a MUST!!!!!

  • Stayed: April 2014, travelled with friends
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2  Thank Aleysha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

Stayed here in February,

We stayed in the adult side of this hotel.

We had a pleasant surprise when we arrived as we were upgraded to a suite, which was very nice,
What we did notice was that the room towels were of a very poor quality and extremely tatty and torn.

The pools were very good and we always managed to get a sun bed whatever the time of day.
We did see staff remove towels from sun beds if they were booked too early but not at any other time, and one "gentleman" had towels on four sun beds for most of the day with only himself there

The food was very good and the restaurant staff were very friendly.

As we had a very late flight home and we couldn't stay in our room or get a courtesy room we needed to shower after spending the day at the beach and round the pool. We were very disappointed with the allocated shower room which was a free for all with no hot water and nowhere to put your belongings as it was all housed in the very public toilets.

All in all this hotel is satisfactory but it didn't live up to a four star in some areas.
We wouldn't use this hotel again as it just didn't push any buttons for us.

Room Tip: If you can afford it I would recommend a room upgrade and a high floor.
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  • Stayed: February 2014, travelled as a couple
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1  Thank C J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

It was our first hotel, and probably the best on our vacation in thailand. Only adults, no noisy children. Close to the beach, 2 nice swimming pools.
Breakfast was quite good, the staff was nice and helpful. On Fridays there is a local market just across the road.

  • Stayed: April 2014
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Thank DannyShapiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014 via mobile

This large and very impersonal hotel was a real disappointment. The hotel has extensive facilities and is nicely located by the rather busy beach. There are a number of swimming pools but getting a sun lounger can be a challenge even in low season! Most seem to be reserved despite notices to the opposite and the staff seem not to care.

Indeed the staff seem not to care about anything. And at no stage during my 5 days did I see any manager. The staff, at best, could be described as indifferent - although on a very few rare occasions individual members of staff did acknowledge me and even say hello. But generally they didn't seem to care - from the porter bordering on rudeness when moving my luggage (having been initially allocated a room with a balcony almost completely obscured by a tree) to the cashier on checkout who, having been assured several times that the minibar item I had been incorrectly charged for was not correct eventually checked and then merely said, in a grudging manner, "wrong room". No apology.

A further example of the 'couldn't care less' attitude was a waitress at breakfast who dropped and smashed a cup which had clearly been half full. She checked that her mobile phone in her apron was not damaged but made no attempt to clean up the mess on the floor and merely continued clearing tables.
The hygiene standards were unacceptable - the trolley for dirty plates and the slops bucket was very close to the food servery.

I could go on about the large number of individually relatively trivial issues which taken together can make the difference between a good and bad overall experience. But I have to mention the difficulty, having booked and paid for a more superior room, to get moved when my initial room was right next to the noise of cars arriving and not having a pool view at all was a very disappointing start to a less than happy stay.

I am aware of a number of good reviews for this hotel. I was traveling as an independent traveller on my own and I suspect many visitors are part of tour groups etc and the hotel relies on those reps to do their job of supporting and giving information to guests.

The information provided on arrival was poor and with such a large complex with different blocks and facilities some basic information about where things were located would have been helpful. Instead the receptionist merely pointed in the direction of my room. On occasions when I did ask staff for directions or information, such as where I could get the pool towels, I was invariably just told "over there" "up there" or "down there" pointing to another part of the hotel but without really helping. But, as I have said, it seems like the staff just couldn't care.

Stayed: April 2014, travelled solo
3  Thank TheDaddyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

We stayed here for 11 wonderful nights. Clean and close to the beach. Pools were fantastic. Nothing to complain about. We plan on returning in 2015. One of the best places we have ever been. you wont be disappointed.

  • Stayed: April 2014, travelled with friends
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Thank Bradley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

it was our third time in this resort and the result is enchanting. very nice staff, great quality of food, very good assistance in case of problem (exemple for visa); cleanliness in the room and in all the bulding. we make our reservation for next year soon !

Room Tip: room see side on the second floor
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  • Stayed: March 2014, travelled as a couple
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3  Thank clochar666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunprime Kamala Beach

Address: 96/42-3, Moo 3, Kamala, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Kamala
#6 Luxury Hotel in Kamala
#7 Romantic Hotel in Kamala
Price Range: £58 - £1,236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunprime Kamala Beach 4*
Number of rooms: 353
Official Description (provided by the hotel):
Sunprime Kamala Beach is a place where life is calmer, where every day is a break from everyday life and where time for once is on your side. Children probably think that this is a totally boring place. Adults traveling without children describe this as simply wonderful. We have adjusted all our services according to your interests, especially those of you appreciating good food, wine, wellness and a calm relaxed atmosphere. ... more   less 
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Also Known As:
Kamala Beach Resort (a Sunprime Resort) Hotel Kamala
Kamala Beach Hotel
Sunprime Kamala Beach Phuket

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