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“Ripped me off!!!”
Review of Ratana Apart-Hotel

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Ratana Apart-Hotel
Ranked #21 of 47 Kamala B&B and Inns
Reviewed 27 April 2014 via mobile

Because of an error with agoda, this hotel ripped me off. My dates were booked wrong because of what I believe were technical difficulties on the app. I received an email asking for a review? I thought hang on, I haven't even stayed there yet? After contacting agoda, there was no sympathy from them or the hotel. They wouldn't change my dates and the hotel lied to agoda, saying I checked in. So here I am, writing a bad review for a hotel I haven't even stayed, I don't go Thailand for another two weeks. Be aware, these are a heartless business with no customer consideration.

Stayed: April 2014, travelled with friends
Thank TheHandThatBites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 38 of 58 reviews

Reviewed 26 March 2014

Stayed here over for 4 nights over the New Year, in a grand deluxe room. The hotel is on the busy main road, so we were relieved to get a room facing the back. The room was very modern, comfortable and clean; however, the view from the balcony was over a group of ugly, corrugated-iron shacks that serve as a small Thai village, on a patch of waste land - and you're looking down from the 4th floor, not the 24th. If you can feel comfortable sitting in your plush hotel, looking directly across at such abject poverty a short stone’s throw away, then fair enough. It left a bad taste in my mouth, and we were more than happy to give out some impromptu New Year gifts. Kamala beach itself, is a 10 minute walk away, fastest way is through the carpark of a large supermarket. The place is packed with Europeans and Russians. It is a reasonable beach (which is family orientated - no loud beach bars etc), but nothing spectacular - Karon beach is definitely more pleasing on the eye.

  • Stayed: January 2014, travelled as a couple
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Thank johnny_5_bellys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

On an impromptu trip down to Phuket from Kao Lak we quickly booked a room at Ratana on a third party website. Upon arrival we were given a room with no window. Well it had a window however it was facing the hall. Lets just say that you dont get a sea view or fresh air.

We went right away downstairs asking for rectification however the hotel was booked as it was a Saturday night. The reception staff was not so keen on finding a workable option. After calling the third party website and discussing our displeasure there was not workable solution.

I was however able to speak with the reservation Manager who was speaking to her staff while I was at the Reception. I asked to speak with her and I must say that she turned an unpleasant situation around. K Noi was able to give me options that would be satisfactory to our issue. I was glad to be able to speak with her as she managed to find a satisfactory option to our issue. We stayed the night in that room. The room overall is very modern and well kept. The shower pressure is very low. We called the reception asking for someone to help however the girl mentioned that she was the only one at the desk at the time and couldn't come up. We ended up showering under a dripping shower.

Breakfast in the morning was not so bad. They provide parking however it is limited.

I want to praise K Noi for all her help and for turning what could have been a very negative experience in a positive one.

Room Tip: Ask for a room with Balcony or open fresh air.
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank Redux7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014 via mobile

We left the Ratana Apart hotel yesterday after spending around 10 days there. Firstly the good things. It was clean, modern, and around a ten minute walk to the beach. The pool is on the roof and is also quite nice. The main issue we had was that I'd looked for a hotel with a balcony so my wife and I could sit and have a beer in the evening, for this I paid to have a superior room. On opening the patio door I was mortified. It overlooks a shanty town and a man made river (which they pour sewage into) and it smelt terrible. We weren't able to use the balcony at all. This would be the case for all the rooms on this side of the hotel. The other side looks over the busy road. The breakfast was pretty basic which was fine. Our main issue was that every time we walked into reception no one even acknowledged us. A simple Sawadee or even a smile would have been nice!

At the end of the day, the things that were bad didn't spoil our stay and ultimately you get what you pay for.

Stayed: January 2014, travelled as a couple
1  Thank Davimet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
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Stayed: November 2017, travelled as a couple
Thank iceball09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2017 via mobile
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Stayed: June 2017, travelled with family
Thank Wivi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2017
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  • Stayed: February 2017, travelled as a couple
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Thank Marina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ratana Apart-Hotel

Address: 73/65 Moo 3, Kamala, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #21 of 47 B&Bs / Inns in Kamala
Price Range: £38 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ratana Apart-Hotel 4*
Number of rooms: 59
Official Description (provided by the hotel):
A unique stylish apart-hotel in Phuket. Ratana Apart-Hotel at Kamala is situated in an ideal location of Kamala, only 10 minutes walk to Kamala Beach. From here, guest can enjoy easy access to all that the lively city has to offer such as only 5 minutes drive to 'Phuket FantaSea', which is the cultural theme park, 10 minutes drive to Patong Beach, and also 30 minutes drive to Phuket International Airport and Phuket Town. This unique marine-style apart-hotel offers a spirit of Thai hospitality, impressive room facilities and all the essential amenities to invigorate all guest. Moreover, there are rooftop swimming pool, fitness room, bar and lounge area provided for the hotel facilities to fulfill guest requirements. Serving savoring dishes, 'The Anchor Bistro & Bar' offers International and Thai cuisines that creates fine dining experience for everyone. Ratana Apart-Hotel at Kamala is on-stop destination for quality hotel accommodations in Phuket, Thailand. ... more   less 
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Also Known As:
Ratana Apart-Hotel Kamala, Phuket

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