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Reviewed 19 September 2018

Overall is good and satisfied. Food quality is good and hotel room cleanliness is great. Except the WiFi internet connection at hotel room is quite weak & poor. Perhaps the hotel management should improve the WiFi internet connection.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank bryan88chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM U Zenmaya P, General Manager at U Zenmaya Phuket, responded to this reviewResponded 21 September 2018

Dear Valued Customer,

Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.

I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you
We do look forward to being able to welcome you back again on one of your return visits to Phuket.

Once again we greatly appreciate your time in reviewing your stay with us.

Kind regards,
Veerasak Sibunruang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

My most terrible experience in Phuket. Really bad and dirty room condition and unkind staff. I have never seen this kind of unkind staff before. Could not enjoy sea view even though I booked for a suite sea view room because of the roof of the restaurant. Please dont choose this. they should be removed from 5 star hotel.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Kim2420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM U Zenmaya P, General Manager at U Zenmaya Phuket, responded to this reviewResponded 21 September 2018

Dear Valued Customer,

Warm greetings from U Zenmaya Phuket.

May I begin by offering my profound apologies regarding the issues you encountered during your recent stay, as I wish only that our guests leave us having enjoyed a completely satisfactory U Zenmaya experience.

I have had a words with my staff about the room assigning. This is certainly not of the standards I expect from us and deeply regret the delay you suffered.

May I end by saying that despite your experience I truly hope to be able to redeem ourselves and would be delighted to welcome you again on your next visit to Phuket.

Kind regards,
Veerasak Sibunruang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

Room was stunning and spacious, very intimate. Views from room, pool and restaurants were beautiful but some service was not up to 5* standard. English wasn't too good when trying to ask about menu and food order came wrong. Had to request mini bar to be restocked on few occasions even though we paid for this inclusive. Had to wait a long time to check in and no room available to change or shower, just public toilet.

Room tip: Download the app Grab to book local taxi's. Very convenient and often get discounts on rides.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank rgreen420701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM U Zenmaya P, General Manager at U Zenmaya Phuket, responded to this reviewResponded 16 September 2018

Dear Valued Customer,

Your feedback is very much appreciated and it is very valuable to other guests eyeing U Zenmaya as their next holiday destination. Thank you for the kind words.

Please accept our apologies for the disappointment experienced during your stay. Fact of the matter, we do have English training for our staff, however, they may not understand completely.

The minibar is replenish daily also our 24 room usage policy may cause some delay for arrival guest.But we have an air conditioned waiting area/library where guests can chill while waiting and where we can also serve your welcome drinks.

We regret the shortcomings we had. Efforts will be doubled so the check in waiting time wouldn't be that long. We also carefully listened to the rest of your comments as this is a huge help for our improvement.

It was a pleasure to have served you and we hope there is another chance of welcoming you back.

Thank you so much for staying with us. See you again.

Best regards,
Veerasak Sibunruang
General Manager

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Reviewed 15 September 2018

Staff are helpful and enthusiast. Breakfast and room are great. Location is around 10min from Paton. Although we have to pay for the shuttle bus, it only cost you 200b for round trip. Great place for relax, definitely will go again.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank anthony1734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

I stayed here for my honeymoon and it was the best service we have received. We spent 5 days in this hotel and then moved to a different hotel in a different area and we can say the staff here were very sweet and helpful. Upon arrival we were given a room upgrade for the night spent the first night in the suite with the in room jacuzzi. When we moved rooms we still loved our deluxe room. The food at the restaurant was lovely including the seafood buffet. We also enjoyed the spa while we were here! Great stay and not far from town with the shuttle they offer to take you back and fourth. Would definitely recommend the excursions to the other islands also.

We are already planning to come back soon!

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Jadine18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM U Zenmaya P, General Manager at U Zenmaya Phuket, responded to this reviewResponded 15 September 2018

Dear Valued Customer,

Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.

I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you

We do look forward to being able to welcome you back again on one of your return visits to Phuket.

Once again we greatly appreciate your time in reviewing your stay with us.

Kind regards,
Veerasak Sibunruang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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