My family and I spent Chinese New Year holidays at this hotel. We had two rooms at the 800 block, with beautiful views. We also had access to the Regency club/lounge, which was worth it. I am a Platinum member of Hyatt's program, so I know what to expect from a Hyatt hotel. As it is a new hotel, I thought I should do a more detailed review.
Pros about this hotel:
1. It is a new hotel, so the rooms are in excellent condition. Ours had a big balcony with a daybed.
2. Reception staff was very nice and check-in was fast. We had two golf cars to drive us and our luggage to our rooms within minutes.
3. Food is excellent. A lot of people talk about the fancier restaurant at the top of the hill - we preferred much rather the restaurant by the pool. The Thai food there was delicious - one of the best pad thais that we have ever had. Also try the fried tofu and the pineapple rice. At breakfast, the pain au chocolat is wonderful, and the lady by the counter there will warm the bread in the oven if you ask her.
4. The pool area is beautiful. I think it is one of the most beautiful and comfortable pool areas I have ever seen.
5. The beach across the hotel is beautiful but it has too many rocks - so while you can take wonderful pictures from the hotel, it is not a nice option for bathing. However, the hotel has a free shuttle to Kamala beach, which is a lovely beach (when you get to the beach, turn right and walk towards the Novotel area. Before you get there, you will come to an area where there are plenty of beach chairs and it is not as crowded).
6. A special thank you to Tristan (I believe he is the manager for food and beverage). Not only was he always ready to assist, but he went much beyond his duty to make our stay as pleasant as possible. He gave us excellent tips about where to go and what to do, and valuable recommendations about what not to do, allowing us to avoid tourist traps. I wish Hyatt had others like Tristan in as many hotels as possible.
Cons about this hotel:
1. The rooms are nicely decorated but the smell that came from the drain next to the toilet was really bad, made me feel like there was an open sewage in my room. We asked to have it fixed at the reception but the problem continued.
2. The gym was surprising poorly equipped.
3. The travel/tour agent at the hotel was absolutely useless. We had a very specific request and, instead of helping us with it, she kept trying to sell us a different program. When we insisted, she finally said that it was not available on the date we wanted. So why didn't she say so from the beginning instead of trying to sell us a very expensive tour that would not take us where we wanted??
4. The transportation desk at the entrance are rude and unhelpful. They are supposed to provide taxi and tuk tuk services, the latter cheaper than the former. When I asked for a tuk tuk, they tried to push us a taxi. When I asked them about the price, they tried to charge the same taxi fare for the tuk tuk ride (and I knew how much it would be because they had charged me a lower rate the previous day). I knew one is supposed to negotiate taxi and tuk tuk fares before taking them, but I never expected that I would have to do it at the hotel. Those guys need serious training to learn how to treat guests!!! (Tip: if you exit the hotel and cross the street, there is a taxi stop there - drivers are polite and cars are clean and safe, and they will charge much less than those guys at the hotel. We got the tip from one of the ladies at the reception who saw what the transportation guys were trying to do to us).
5. The staff at the restaurant is very nice but not enough to meet the large number of guests at peak hours. Also, they need to pay more attention to the cleanliness of the restaurant - some days we could not find a table that did not have a lot of food left on the floor under and around the table. I know it is not the staff's fault if the other guests don't know how to eat and behave like beasts, but they need to make sure that it is clean for the next guests.
6. Finally, fortunately we left the day after a large group of tourists from a certain country arrived (anyone who travels in Asia knows who I'm talking about...). I know all hotels have to cater for all kinds of guests, especially when they spend so much money. But they were loud in the rooms and hallways, banged doors and rang my room bell by mistake countless times, smoked in the restaurants, attacked the buffet as if it was their last meal and by the time they left the restaurant, it looked like a battleground.....
- Official Description (provided by the hotel):
- Hyatt Regency Phuket Resort is nestled on the hillside overlooking Kamala Cove at the southern tip of Kamala Beach. Terraced up the verdant hill, this five-star resort offers unobstructed panoramic views of the Andaman Sea and spectacular sunsets from most of the 201 guestrooms. The Regency Club rooms, perched on the hillside, offer a large balcony, open-concept luxurious room and bathroom, some with private dipping pool, All club guests have access to the Regency Club featuring a large adult infinity pool overlooking the Resort and the Andaman Sea. This luxury resort features Nahm Spa where four private spa suites, will provide Thai specialist massages and herbal and aromatic treatments. ... more less
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- Also Known As:
- Hyatt Regency Phuket Resort Kamala