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“Wonderful views from the Regency Club”

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Hyatt Regency Phuket Resort
Ranked #11 of 36 Hotels in Kamala
Certificate of Excellence
Singapore
Level Contributor
98 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Wonderful views from the Regency Club”
Reviewed 6 April 2014

This is a fairly new property, the first Hyatt in Phuket.
As you would expect from a new property, there are still some minor details that will need to be ironed out but I am very confident that staff and management will achieve this in no time at all.
Location, the hotel is a 5 minute car ride from Kamala Beach. The beach at the hotel is not nice and rather muddy. The lack of a nice beach is compensated by one of the largest resort pools that I have ever seen! The pool is approximately 75 meters long!!
There are ample lawn-chairs and cabanas. At one end of the pool is the bar, there you will find very comfortable couches to sit on as well.
Check in was smooth and we were driven up the very steep hill in a golf cart to our room. Please note that you will need to be patient when waiting for these golf carts. Rooms are fairly spacious with the usual amenities and a big bathroom. Unfortunately the air-con in the room was very loud and it took us some time to get used to. Also, the room was only cleaned after 4pm unless we called the front desk requesting that they will make up the room.
There are 2 restaurants, a bar and the Regency Club at this resort. Breakfast in the main restaurant, next to the pool, serves the usual selection that you would expect from any nice property. The Regency Club is probably the best place in this resort, it is almost on top of the resort with a small infinity pool, deck chairs and an indoors seating area. This venue is the perfect place for happy hour from 5:30 to 7:30.
The gym just below the Club is just fine and has all the usual equipment for guests to use.
Camp Hyatt is at the highest part of the resort, they have a good selection of games for kids to use and kids can create various craft items. The hotel also offers limited yoga and gym classes on a daily basis, but they seem to get cancelled for various reasons.
The lady at the Tour Desk was extremely helpful and patient with us, I can highly recommend her services.
Wifi works well across the resort. Room service took a long time, although we just ordered basic items from the menu. Active people might want to rent a car or bike as the area around the hotel is very quiet, a shuttle bus brings you to Kamala Beach and back.
Summary, give it a bit more time and this place will get busier by the week. The large pool and the Regency Club make up for the lack of a proper beach. I highly recommend to go for a Club Floor room as this Regency Club enjoys probably one of the nicest views in any Hyatt Property.
Will we return? YES!

Room Tip: Go for a Regency Club Room!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Notsofar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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hk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 April 2014 via mobile

We just spent 4 days in hyatt regency phuket, stay in the ocean view room, the view is stunning, the buggy service was efficient, We experience the Massage Class & 60mins massage in "nahm spa", romantic dinner in "sunset grill" and also the lunch in pool bar, I can only say the food quality is only satisfy, not really expected oyster, tiger prawn, curry crab. One activity I would strongly recommend to book the couple massage class(its comlimentary), Ms. Dao, the spa manager teach me the massage basic skills and theory, its very useful, talking about the transfer of energy, doing a massage is just like dancing and Tai Chi, it was really memorable.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank mtlee888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
943 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
Reviewed 3 April 2014

I was quite pleased with my stay at Hyatt Regency Phuket. Their location is at a quiet hillside but with direct access to the beach. It is only 15-20 min to Patong. Beach can be rocky at low tides and is just average otherwise. Management and service is exceptional with nice comfortable clean rooms. Breakfast should have more selections but food quality is good. Best of all they have an incredibly huge pool that's great for kids. Also great for kids is their big and spacious Camp Hyatt. We were happy with our stay and will be back soon!

Room Tip: higher up rooms could have better views
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patong
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 April 2014

If you are visiting Phuket or being fortunate enough to stay at the Hayatt or live here already as an expat...take some time off to enjoy the spa in this new and stunning hotel. My mother and I recently spent a couple of blissful hours in the more than capable hands of Khun Dao, Khun Ae and Khun Pat who with the techniques of their Signature Massage made us feel both relaxed and energized for hours afterwards. The surroundings are stunning, the ambiance lovely and the charming staff are well trained and you are made to feel ever so special. -Just go and find out for yourself and Enjoy!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank bengtssonsofia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 31 March 2014

Hotel is quite nice altough the rooms are all on a steep hillside so you really need to get to the rooms by golf buggy. It's close to beach with a small road in between resort and beach. Beach is not great as it's primarily rocky and not really suitable for swimming. Large pool, although not very deep and i found the water in the pool very warm.

It's very quiet and you really need to walk or drive about a mile up/down hilly road to get to Kamala beach/town. Check in was a bit disorganised and had to wait for room to be made ready even though resort had low occupancy.

Food was quite good altough on a typical evening there would be no more than 2-3 tables occupied.

Also woke up in the middle of the night (several times) because electricity in the whole resort would be cut off and emergency lighting (bright lights) in the room would be activated.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mike h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 March 2014 via mobile


Travelled for a day with family and young kids but did not get any room until after 6 pm at the check in.

Asked to talk to the management but no one had the courtesy to show up.

Complained about the lack of internet connection in the room and again no one took this up to verify.

Understaffed and without the usual Hyatt touch ... Not the Hyatt experience we were expecting.

Stayed March 2014
Helpful?
3 Thank Claudiobkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2014 via mobile

The hotel it self it's beautifully decorated the food is good but they can use a class or two on how to make cocktails, the staff doesn't speak English and it can be frustrating specially when you order your food they either get it wrong or they take forever and a day to bring it to you so after a while this will get to you specially when they bring you the wrong plate and on top of that is supper spicy!!! I am not sure if I would stay there again!
The rooms are beautiful the landscape and the location is awesome they just need to tran their staff better as it is obvious they have very little experience working in the hotel industry.

Stayed March 2014
Helpful?
Thank Deseret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Phuket Resort

Property: Hyatt Regency Phuket Resort
Address: 16/12 Moo 6, Kamala, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Spa Hotel in Kamala
#10 Luxury Hotel in Kamala
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hyatt Regency Phuket Resort 5*
Number of rooms: 201
Official Description (provided by the hotel):
Hyatt Regency Phuket Resort is nestled on the hillside overlooking Kamala Cove at the southern tip of Kamala Beach. Terraced up the verdant hill, this five-star resort offers unobstructed panoramic views of the Andaman Sea and spectacular sunsets from most of the 201 guestrooms. The Regency Club rooms, perched on the hillside, offer a large balcony, open-concept luxurious room and bathroom, some with private dipping pool, All club guests have access to the Regency Club featuring a large adult infinity pool overlooking the Resort and the Andaman Sea. This luxury resort features Nahm Spa where four private spa suites, will provide Thai specialist massages and herbal and aromatic treatments. ... more   less 
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Also Known As:
Hyatt Regency Phuket Resort Kamala

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