The resort has been overhauled and expanded and hotel itself is not bad. The rooms are pretty nice, usually with good view, the club is very nicely located at a higher point on the hill and has a great infinity pool with a stunning view. The main pool is extremely large but water so hot it does not cool you down. The bar at the pool is nice too and so is the main restaurant. But then........
We spend some 10 days last april/may and i will never return.
It all started with a roof of one of our rooms collapsing due to burst water pipe overhead and debris falling on the bed where our kids just left, imagine what would have happened if 30 min earlier.
The whole room was flooded. The ceiling parts were placed in front of the door and were left there for days until we complained. Same happend with the roomservice which was placed outside, took them 3 days to take it away and meanwhile the aunts had a fest! We were then offered a compensation dinner in the grill room and suffered food poisoning. In our party of 8, 7 turned sick and some for more then a week, it was terrible. We also addressed to management our concern food was not covered well and little animals/flies were all over it. Anybody ever followed a course of food hygiene?
Food in general was never served at the same time, each and every time it came 1-2 plates and rest had to wait. Service was slow (although food in general was good and tasty.) Wifi was not working for days in our room and an extra router had to be placed but also restarted every day.....which we could not do ourselves. Besides this it was sooooo slow.
There is virtually no airco in the hotel other then in rooms so if you want to cool down, forget it. And Phuket turns very hot in late april
Worse is that the pictures of the hotel make you feel its beautifully located...yes dream on. There is a road in between the pool and 'beach' and during our visit lots of lorry's with building stuff as well as contruction people would pass by at eye height. Cars got stuck and these trucks plus the water carrying trucks all diesel smelling would be jammed in front of the hotel. Nice holiday feeling....
The beach is virtually non existence as its rocks and you can not enter the sea.
I can go on and on and clearly management is not doing a good job although people try hard.
My advice, sad to say,forget it and it really made our holidays miserable so we left a bit earlier.
- Official Description (provided by the hotel):
- Hyatt Regency Phuket Resort is nestled on the hillside overlooking Kamala Cove at the southern tip of Kamala Beach. Terraced up the verdant hill, this five-star resort offers unobstructed panoramic views of the Andaman Sea and spectacular sunsets from most of the 201 guestrooms. The Regency Club rooms, perched on the hillside, offer a large balcony, open-concept luxurious room and bathroom, some with private dipping pool, All club guests have access to the Regency Club featuring a large adult infinity pool overlooking the Resort and the Andaman Sea. This luxury resort features Nahm Spa where four private spa suites, will provide Thai specialist massages and herbal and aromatic treatments. ... more less
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- Also Known As:
- Hyatt Regency Phuket Resort Kamala