We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outside of town - bad service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel Primula Pointray Besut
Ranked #4 of 9 Kuala Besut B&B and Inns
Reviewed 11 July 2013 via mobile

Arrived having booked a room with extra bed and breakfast included. Had to change room in order to get all the beds I had paid for - fair enough. Very little or no information when checking in. Tried to hit for breakfast at 9.30, but was told that there was no breakfast.
No Wifi or pool - as promised either.
Room is big, and beds are clean. The bathroom is a bit worn down, but still acceptable.
Location is 20 min walk from town centre.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank klutnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (11)
Traveller rating
Traveller type
Time of year
Language

6 - 11 of 11 reviews

Reviewed 9 February 2013

We booked the hotel via Agoda. From outside, the hotel looks impressive.Deluxe room is spacious with 1 single bed and 1 queen bed. The room looks like it has been used and the shower head has no proper holding place. Plus when we first walked in the room, the room smells like someone left a fish in the room.No lift available so my mum, who has knee problem has to climb up the stairs and no staff to help us carry our bags.

Might be coming back if only there is no other options available.

Stayed: February 2013, travelled with family
1  Thank h3llion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012 via mobile

I already call the hotel for booking since 2 October 2012, the resevation counter acknowladge and said my booking has been completed. Unfortunetly, today when I went to the hotel, the recieption counter said my booking has been lost and not in the system. More worst there are no more rooms.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank visitoradvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

We wanted to stay in Kuala Besut to be close to family living just outside Pasir Puteh. This hotel would have so much more potential if the service and facilities were maintained in a much better condition. The main complaint was the smell of the drains (toilet and shower drains) - they were really bad and permiated the whole room and only seemed to improve when more people stayed and presumably the toilets/showers were used more frequently. No elevator and so carrying suitcases to the third (top) floor was a bit of an effort, with no offer of help from the staff who were sitting around - but they may have been famished given it was Ramadan. Our stay included breakfast but being Ramadan / Hari Raya, we were told on several mornings that there would be no breakfast buffet - presumably because all their staff were away on holiday to celebrate Hari Raya (Note that breakfast only improved slightly (as in there was some food available) after Ramadan even though everyone was back to eating during normal hours). Obviously the hotel does not hire non-Muslim staff. Our room was not cleaned, the bins not emptied, nor the towels changed for the entire week we were there, even though we requested this and they indicated it would be done - unfortunately nothing happened. And the pool was small, empty and overgrown with weeds. At the least the staff were friendly and the air conditioning worked! I wouldn't stay there again unless I had no other choice.

Room Tip: If you have to stay here, then get a ground floor room and perhaps the drains won't smell as muc...
See more room tips
  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Loobung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012

We stayed for three nights and enjoyed the breakfasts and swimming pool and friendly staff. The downsides were too far from town, rooms could do with refurb, and one of us got food poisening from a steamboat meal.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Vanjacksons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2016
Google Translation

Room Tip: Dieses Hotel am besten meiden
See more room tips
  • Stayed: March 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank MoNi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Besut hotels
2 mi away
The Manor Beach Resort Besut
The Manor Beach Resort Besut
#2 of 9 in Kuala Besut
39 reviews
2.3 mi away
IZ Budget
IZ Budget
#5 of 8 in Kuala Besut
20 reviews
0.8 mi away
Permata Guesthouse
Permata Guesthouse
#1 of 8 in Kuala Besut
6 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
T'Lodge
T'Lodge
#3 of 9 in Kuala Besut
62 reviews
0 mi away
Iz Budget 2
Iz Budget 2
#2 of 8 in Kuala Besut
5 reviews
Show Prices
Show Prices

Been to Hotel Primula Pointray Besut? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Primula Pointray Besut

Address: Persiaran Air Tawar Jalan Pasar, Kuala Besut 22200, Malaysia
Region: Malaysia > Terengganu > Besut District > Kuala Besut
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 9 B&Bs / Inns in Kuala Besut
Hotel Class:3 star — Hotel Primula Pointray Besut 3*
Number of rooms: 25
Official Description (provided by the hotel):
Enjoy the comfort of our hotel. ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing