I was scheduled to stay here during a recent multi-day motorcycle trip. However, due to extremely hot/humid weather I had to cut my day short the day I was to stay here. I called Debra and left her a message to let her know about the change; she immediately got in touch with me and suggested a more than amicable offer for the cancellation fee. WOW, what a nice change from most places that do not know about customer service. Hats off to Debra, she went above and beyond on this one, as I was more than willing to offer up the full cancellation fee. It is so nice to find someone who understands that sometimes circumstances get in the way and will bend the rules, so to speak. What a refreshing change!
When I get the chance to travel back this way, I will definitely give her my business. In the meantime, I will recommend this business to others. I just wish I had gotten the chance to actually stay here, if this is the customer service you get when you can't make it, I cannot even imagine how great it must be when you are there!
- Official Description (provided by the hotel):
- Enjoy a magical nights stay under Southwest Idahos skies at the Elkhorn B&B. We offer comfortable beds, cozy nights, full ranch style breakfast. ... more less