We had stayed at Three Monkeys Villas last year for our honeymoon and had really enjoyed it. We came back to Bali a year later and after having spent two weeks on the cheap, we decided to have a bit of luxury on our last night and last two days and reserved a villa with the receptionist agreeing we could have the room up until 7pm on our last day at an extra cost. Our flight back to the UK didn't leave Bali until 10.30 pm so we really needed a room until that time. Three days later, we arrive with all of our luggage to be told that someone else has now booked the villa for our last day and we have to be out by midday. We had reserved the room first until 7pm, the room should not have been available to book until after this time. This was completely three monkeys villas mistake and they should have honoured the reservation that they had already made to us. We would have been booted out at midday or whenever the next customers arrived and would have had nowhere to go for the rest of the day. There was no loyalty given the fact we were previous customers and we were so annoyed that out of principal we left and didn't stay at all, agreeing to stay at a much more basic home stay up the road. As it turned out, we made a great decision as we ended up with a lovely modern villa at Jaya homestay with lovely friendly owners, for less than a third of the price. They had absolutely no problem at all with us checking out at whatever time we needed and couldn't do enough to please us. Three Monkeys Villas is in our opinion, overpriced, overrated and not loyal at all to its customers. Such a shame because they are lovely villas in a good location, but for much cheaper you can have just as nice a stay, if not better, in Bali Bule across the road (we stayed there for two weeks and only had to move due to room unavailibility on our last night) and also at Jaya home stay in the newly built villas. Sorry Three Monkeys, we won't be returning.
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- Also Known As:
- Three Monkeys Villas Bali/Pecatu