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Hotel DOUBLE ONE
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Reviews (466)
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All reviewshot spring tubthe free shuttle servicesmall hotelhotpot dinnerxinbeitou stationupgraded roommini moonnoodle barthe hotel offersnice stayoffer freefresh fruitrelax atmospherewalked aroundprovide shuttleshower roomhot pot
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Reviewed 19 August 2013

We actually arrived earlier than expected to the train station, called to the hotel and they immeditaley provided shuttle service and picked up us at the station. We tried to check in earlier but coudlnt immediately. when we came back the next hour the room was ready and our luggages were already delivered into the room.

our room was on the top floor, its beautiful, spacious and feels very relaxing. we got a view facing the mountain which was ok. The hotspring pool was located in the indoor glass walled balcony, immediately next to the bedroom section in the room, big enough for 2 people. personally i really like hot hot spring and didnt find the hotspring water was hot enough for me. We went to the public hotspring down the hill (you will pass it from the train station), and that one was really amazing. check the review on that.
On the back of the room was the bathroom with shower and sauna. Tried to use the sauna and it was warm.. Not hot. There are also some other minor details in the room that could be improved.

It poured rain the evening, we called to the room service and they were really helpful and ordered take away from one of the restaurants in the town. we got the food delivered into the room

There are certainly many things that can be improved in the hotel on the building and maintenance side, however the staff made sure we really had a pleasent stay and that only makes a lot differences.

  • Stayed: May 2013, travelled as a couple
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1  Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldoubleone, 公關經理 at Hotel DOUBLE ONE, responded to this reviewResponded 11 November 2015
Google Translation

感謝您對北投倆人旅店喜歡.我們的用心.希望客人能有賓至如歸的感受.
客人如家人.客人如親人.北投倆人旅店待您如故.謝謝您的鼓勵.我們會加油.
您的鼓勵就是給員工最好的恩惠.謝謝您

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2013

bad. at first sight, the room looks clean and nice as this hotel only opened in 2011. however, after spending 5 minutes in the room, we immediately found problematic spots in several areas. we found strands of hair here and there and on one corner of the bathroom, we found hair and dust balls (see attached pictures). worse, they installed an emergency exit light (the green kind one usually finds in hallways) in the bedroom which could not be turned off which means that we slept in a green vampiric light the whole night (see image). there's another 2 more spot lights on a step in the bedroom which could not be turned off. what kind of ridiculous design is that? lights and emergency light in the bedroom that cannot be turned off?

Room Tip: make sure you ask for a room without the emergency light in it. also check that all the lights can be turned off. (we had the emergency light and step lights that could not be turned off).
  • Stayed: July 2013, travelled as a couple
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12  Thank 5poissons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldoubleone, 公關經理 at Hotel DOUBLE ONE, responded to this reviewResponded 11 November 2015
Google Translation

飯店的環境造成您的極大不方便.我們深深的致歉.我們反省.我們改進.我們再次向您說聲對不起.失禮了.

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Reviewed 28 July 2013

Make sure you get the room on the top floor.

During the day, everything looks great in the sunlight. You can also have a lot of privacy at this hotel. However, when the sun goes down, it looks even better; except for the rooms. Not sure if it is because of the hot spring set up, some parts of the walls and the toilet are a bit run down.

If you consider it a 3-star hotel, that's a great one.

There are also very few staff attending the reception. So service can be slow sometimes. Good thing is when we checked out and left the hotel, we walked all the way down the slope and went to the library and shops near the xinbeitou metro. Then we can call the hotel and they can deliver our luggage to the 7-eleven opposite the metro.

Though, shabu shabu dinner is value for money. There is a very good Japanese "hot spring" noodle shop near the metro. Try your luck on a small game offered by the sop and you can get a 50% discount on some items you order.

  • Stayed: July 2013, travelled as a couple
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Thank PaterHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldoubleone, 公關經理 at Hotel DOUBLE ONE, responded to this reviewResponded 15 November 2015

Your advice encouraging attitude of the hotel staff. We will take active steps to improve and improve. Well meet your expectations. Thank you. Your support is the source of our progress.

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Reviewed 14 June 2013

This is a new hotel with very good design and setting. Beautiful decoration, spacious and quite room.
It is a 15-20 minute uphill walk from New Beitou station, hotel provide pick up (check in) and drop off (check out) service for guests. Have to keep in mind though that you need to walk up and down the hill should you want to do your sightseeing and shopping in the city centre. Could be tiring and inconvenient for some.

Hotel room spacious and clean, toilets and shower bath separate with all the hotel amenities provided.
It even has steam inside the shower room!! There is a small balcony with a small tub for your hot spring enjoyment. Cool…

Air con temperature is cool and comfortable. Bed is super comfortable and I have a good night sleep. Breakfast is adequate and fairly good. TV has a lot of channel to choose from.

Hotel staff is polite, helpful and friendly. Overall, this is a great hotel.

  • Stayed: June 2013, travelled with family
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2  Thank Tachyon083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldoubleone, 公關經理 at Hotel DOUBLE ONE, responded to this reviewResponded 15 November 2015
Google Translation

感謝您對北投倆人旅店喜歡.我們的用心.希望客人能有賓至如歸的感受.
客人如家人.客人如親人.北投倆人旅店待您如故.謝謝您的鼓勵.我們會加油.
您的鼓勵就是給員工最好的恩惠.謝謝您

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

We got a free upgrade because the room we booked wasn't available, the design of the hotel was very modern and welcoming. The room was a reasonable size, but it felt damp in the room, we kept our ac just to see if it can dry the space.

Hot spring tube looked yellow, because the hot spring water is yellow-ish. Hot spring itself was very nice. There was a steamer in the shower, wish there was instruction on how to use it. Loved how the tv can turn 360 degrees and the small tv in the washroom.

There is a visible wear and tear in the hotel, but overall the experience was pleasant.

Location isn't so great, it takes 15-20 min to walk to MRT station or cost bout 75$ NT or a taxi.

Breakfast was good with a reasonable amount of selection.

Room Tip: We stayed room 307, it was facing another building, so we had to keep our blinds closed
  • Stayed: May 2013, travelled as a couple
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    • Location
    • Sleep Quality
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1  Thank 54meowmeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteldoubleone, 公關經理 at Hotel DOUBLE ONE, responded to this reviewResponded 15 November 2015
Google Translation

感謝您對北投倆人旅店喜歡.我們的用心.希望客人能有賓至如歸的感受.
客人如家人.客人如親人.北投倆人旅店待您如故.謝謝您的鼓勵.我們會加油.
您的鼓勵就是給員工最好的恩惠.謝謝您

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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