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M00N

Nice room and service

5.0 of 5 bubblesReviewed 3 Jul 2019via mobile
We checked in at very late night but the room was with smoke smell. We told the staff and get another room on the next day. The room were very nice, spacious and the hotel encourages guests to adopt e-co friendly practices. Helen from the team prepared gift for our anniversary and we like it a lot. The breakfast also nice as variety of food choices was provided. Will definitely recommend to others, especially couples!
Date of stay: June 2019
Trip type: Travelled as a couple
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6 - 11 of 67 reviews
Reviewed 9 April 2019 via mobile

Checkin was fast and efficient. We were staying in the New Riverview Suites which is accessed from the main hotel lobby and is only ten yards walk so no problem.

The room was a large twin. Plenty of water left in the room daily, with a bath and a separate shower which was nice compared to most hotel rooms these days.

Breakfast was included and was in the main building and was a good buffet on the top floor which had a very pleasant view of the Tamsui River.

For the price and quality I’d recommend it.

Date of stay: April 2019
Trip type: Travelled with family
1  Thank spiv005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet721281, 經理 at New Riverview Suites, responded to this reviewResponded 29 May 2019

Dear valued guest,
Thank you for choosing to stay at Riverview Suites Taipei during your recent trip.
We are delighted to learn that you had a nice stay. Your wonderful comments are the best encouragement to us.
We look forward to seeing you again.

Sincerely,
Riverview Suites Taipei.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2018 via mobile

It looks worn at first sight,hotel is located at the corner near the elevated expressway. Then realized that there were 2 buildings, the original accessible via lifts at check in lobby.. The new building (新馆)is located behind the hotel's cafe. Visitors will require key card to access new building, that would prevent cafe visitors from loitering there.

Room has 2 King sized beds which our family need. Toilet is clean, modern came witb both shower and full sized bath tub. Toilet seat is using those automated washing seat pan. Seat is a tad small for bigger sized guy like me. There is ample space for showers. Liked the large shaving mirror. Door is sliding, so that help maximize space.

They provide both 220v and 110v multi-headed sockets in toilet and room. Even came with usb ports. I tried charging my phone, takes a little bit longer but it works.

There is a 110v hair dryer, but no iron & ironing board. We are not sure if bottled water are complimentary as many hotels do. Can't find it written or stated anywhere in the manual.. Except they provide a list of prices for purchasing their hotel accessories like towel, cups.. Etc, incase you are "interested"

They provide shaver, tooth brush with paste,cotton buds.. Quite extensive for small hotel like New River View Suite.

Staff are quite friendly.. We can see Japanese, Chinese tourists. Eating breakfast is a challenge, you have to share and Chinese nationals are not known for their manners. So try to go earlier before 8am. Breakfast start from 6.30am onwards till 10am.

Overall our room at the new building is quiet at level 3. A 10 to 15 min walk from XiMeng Ding(XMD) MTR Station. If you complete the XMD Street walk, you can easily come back to hotel.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank jeuda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet721281, 前廳部經理 at New Riverview Suites, responded to this reviewResponded 8 February 2019

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

We are looking forward to welcoming you back in Taipei.

Warm regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

new wing is very clean. excellent service staff and 7 mins walking distance to XiMengDing.
Lots of great break fast around and one of the oldest cafe is just near by.
good security with card access to the hotel lobby.

Date of stay: November 2018
Trip type: Travelled with family
Thank alvink6090
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet721281, 前廳部經理 at New Riverview Suites, responded to this reviewResponded 8 February 2019

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

We are looking forward to welcoming you back in Taipei.

Warm regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

The hotel has two buildings, the main one (the first one you'll see) seems outdated, while the one we stayed in is modern and comfortable. We expected better customer service and facilities (e.g. gym), but for the price we paid for, we can't complain. The location isn't the best, but a 5-10 minutes walk and we are right in the heart of Ximending. Overall, if you are not fussy with customer service or facilities like gym and you are after comfort at an affordable price then this place might be it. We also really appreciated the notel left behind every morning to let us know that the room had been personally cleaned by the particular cleaner of the morning. We thought it was a nice personal touch to an otherwise an overlooked part of a stay

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank aasurjanegara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet721281, 前廳部經理 at New Riverview Suites, responded to this reviewResponded 8 February 2019

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback.

We are looking forward to welcoming you back in Taipei.

Warm regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

There are two properties in this hotel: an old wing located on 77 Huan Ho South Road and the new wing on Chengdu Road. Both wings are joined together by a small garden. If you are booked on "New Riverview Suites Hotel" on Chengdu Road, you should, nevertheless tell the driver the address as 77 Huan Ho South Road because this is where the entrance to the hotel & the reception are situated. The new wing has very nice cozy rooms. I particularly like the balcony area which is separated by a curtain from the main bedroom. The bathroom is big with a bathtub and shower and glass wall (with shades). Breakfast covers a wide spread, including some California sushi rolls made of purple rice. Breakfast is located on top floor of the old wing with a panoromic view of Taipei city across the Tansui River. Many tour groups from China, Korea & Thailand stay in the old wing but everybody eats at the same dining room during breakfast. So even though you may stay in the nice new "suites", you have to deal with large groups of tourists. On my first morning, walking through the garden connecting the new and old wings, there was a huge rat trying to get out of the lobby bar area. So when I entered the lobby, it ran towards the auto-door that opened in front of me. I informed the receptionist about the rat but she did not seem to care. On the whole, the door porters are much friendlier than the desk receptionists who appear to disregard guests unless you get their attention.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Hilltriber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet721281, 前廳部經理 at New Riverview Suites, responded to this reviewResponded 8 February 2019

Dear valued guest,

Thank you for taking the time to provide us with your precious feedback!

We have taken your criticism to heart and will use this instance as a case study to
improve our employee training and service quality.

We apologize for any unpleasantness experienced during your stay, and sincerely
hope this will not dissuade you from staying with us again in the future.

Warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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