We enjoyed our stay at this resort. The room was spacious and clean. The western style breakfast consisting of eggs, toast, sausage and fruit was good and the portion was decent sized. The location is good and the price is reasonable. It is walking distance to the Ita Thao market as well as the ropeway to the Formosan Aboriginal Village and a hiking trail head. There are some tips below that can help enhance your experience.
Please be aware that if you take the bus from Taichung HSR, it will drop you at Shuishe which is at the opposite side of Sun Moon Lake. In order to reach this resort (located at Ita Thao), you will need to take the round the lake bus, the ferry or a taxi. If you pack lightly, you can save money by taking the ferry or the bus. The bus only runs until 5pm. The ferry is canceled if there is fog. If you take a taxi, you will likely need to take the taxi which will charge approximately $500.
The staff can only speak basic English. Our room was never cleaned. There is no shower and just a half-bathtub so it's very easy to get the floor wet. Also, at the conclusion of your trip, the manager will give you a ride back to Shuishe for $700. We had to use this option, because we brought all of our heavy suitcases with us. Had we done this trip over again, we would have tried to check most of our luggage in our next hotel in Taipei.