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8 - 13 of 255 reviews
Reviewed 9 January 2019 via mobile

Great accommodation for family trip. Nice rooms with Japanese style living room for extra beds. Love the free bicycles provided. Only two things, one hour limitation is too short for cycling around the lake. Afternoon tea items served did not worth the price.

Date of stay: December 2018
Trip type: Travelled with family
Thank Alice Y
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lwdavid, 業者 at Sun Moon Lake Hotel, responded to this reviewResponded 15 January 2019

Dear Alice, Thank you for your valuable comments, we are very glad to hear you enjoyed your time here.About your comments will be shared with the team. We look forward to having the pleasure of welcoming you back soon. Warm Regards, F.O Manager William

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2019 via mobile

Fantastic place to stay, by idyllic setting. Very comfortable and very spacious rooms. Free bikes to grab and ride around the lake. Superb breakfast buffets with a huge selection. Loved the food at the hotel. Nice service from friendly staff. Rooms were cleaned to a high standard.

Date of stay: December 2018
Trip type: Travelled with family
Thank ajitr2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded 3 January 2019

Dear customer:

Thank you for your supporting and the criticism We will improve the lodging quality and become a better hotel,
Hoping you will come to our hotel again.

best regards

Fo Manager
marks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2018 via mobile

I picked this hotel because it has lake view and next to the cycle path! We stayed a night there and we were satisfied with the room and service! Staff were attentive and helpful. Bicycles were not super good but alright, some have the seats for small kids. We enjoyed a good ride near the hotel on the path. Dinner buffet and breakfast buffet was abundant too! But, cold seafood section was in a corner which was hard to notice. I think it would be even better if staff could give us some easy introduction before we start eating.

Date of stay: December 2018
Trip type: Travelled with family
Thank Zhozho
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded 3 January 2019

Dear customer:

Thank you for your supporting and the criticism We will improve the lodging quality and become a better hotel,
Hoping you will come to our hotel again.

best regards

Fo Manager
marks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2018 via mobile

We stayed in the family quad room with lake view for one night.

We loved the following aspects of the hotel:
1) The room was very spacious and well fitted with modern furnishings.

2) The toilet and shower were separated. I didnt quite like this initially but appreciated it soon enough given that we had 4 adults in one room. (Btw, there are no locks on the doors)

3) Loved the bathtub in shower area (bath salts were provided). The bathtub was just beside the window and you can take in the view as you enjoy a good soak in.

4) We had an absolutely stunning view of the lake. We sat out at the balcony at night and watched how the fog seemed to be ascending upwards from the lake. We loved the view so much and only moved back into the room when our view was completely obstructed by the fog. Memorable experience! In the morning, we took a walk around the walkway to take in the day view of the lake too.

5) Efficient and attentive staff at the reception and at breakfast.

Overall, we totally loved our stay at the hotel and left feeling that we should have extended our stay.

Date of stay: December 2018
Trip type: Travelled with friends
1  Thank Geetha_05
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded 3 January 2019

Dear customer:

Thank you for your supporting and the criticism We will improve the lodging quality and become a better hotel,
Hoping you will come to our hotel again.

best regards

Fo Manager
marks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2018

We paid for nearly A$400 per room for two rooms at the 11th floor of this hotel and were amazed by its big-sized room and a tatami living area in one part of the room. Though the hotel has only a partial lake view, it is enough for one to get relief from busy life and feel the quietness and tranquillity of the environment. You can relax with a cup of tea on the balcony and enjoy the bird's eye view of the lake and its surroundings. The free bike ride for an hour along the bike way is also best for people to get some exercise. Dinner at the hotel restaurant was pretty good. Price was very reasonable and foods were tasty - much better than the one we had earlier on the other side of the lake area. We even took a leisure walk along the path after dinner and the night view was fabulous. We were also charmed by the aplenty choice of breakfast and the well-mannered staff and service. All in all, staying one night at this hotel is certainly not enough. We look forward to coming back next year for another round, perhaps staying at least 3 days.

Room tip: 80% of the rooms in the hotel have the lake view. But the higher floor could be better!
Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank DaDa89882014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded 3 January 2019

Dear customer:

Thank you for your supporting and the criticism We will improve the lodging quality and become a better hotel,
Hoping you will come to our hotel again.

best regards

Fo Manager
marks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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