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Hotel Kuva Chateau
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Reviews (387)
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Reviewed 17 May 2014

This is a dated property, stayed in the A Tower, not as close to t he airport as I hoped. The room was clean but is in need of updating. Not a bad value, room service was a bit pricey, cab fare was $ 20 US, next time will probably just stay at the airport hotel. Staff was friendly and easy check-in. Swimming pool was closed for winter months….

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mapwhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKuvaChateau, 業者 at Hotel Kuva Chateau, responded to this reviewResponded 18 May 2014

Dear mapwhe,

Thank you to our hotel recommended content.
We have received the relevant departments of the hotel.
Our hotel will be improved on.

Thank You for the comment.

Bless you ~


Hotel Kuva Chateau

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Reviewed 11 May 2014

decent hotel however the bed sheets were unclean and not of good standards. Poor quality service; took a long time to change sheets. The kids were freaked out about the blood that was on the sheets, they thought someone died in that bed.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank Jenny x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKuvaChateau, 業者 at Hotel Kuva Chateau, responded to this reviewResponded 18 May 2014

Dear Jenny x,

Sorry for let your family felt unsatisfied trip in Taiwan.

Thank you for the feedback to inform us our defect which may improve our service more efficiency.

Indeed, we have to train up our staff to improve the service and make the guest feel more comfortable to staying in our hotel.

When you travel in Taiwan and stay in our hotel next time please let us know that we will up grade your room to apologize.

If you have any questions please do not hesitate to contact with us.

Yours sincerely,


Hotel Kuva Chateau

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Reviewed 8 May 2014 via mobile

I will start with the bad: I was on the 16th floor. The room was are a bit dated and some of the furnishings are a bit worn. There was a workspace in the room, however the chair provided was very small as in low to the ground. This made it very uncomfortable to sit and work for a long time. This is the biggest improvement they could make a comfortable normal size chair would be great. Nothing fancy just adult size. Now for the good:The room was spacious and well equipped, the bathroom was very large with separate bath & shower. Good hot water with lots of pressure and no outside noise to interrupt your sleep. The bed was firm and comfortable, yes firm beds is what you expect in Asia. It was also very clean, the housekeeping staff did a very good job, they were also very friendly. The gym is well equipped and the pool looked nice but was closed as is out of season. Had a massage at the spa, again very nice service very polite and an ok massage. Personally I like a bit rougher harder massage and the lady doing the task just did not have the strength in those fingers. It was not bad it just was not great. The breakfast buffet is generous in size with something for everyone. Bacon , Eggs, Bread Pastries, Congee, Noodles, fruit, cereals , yogurt. They are catering to a mixed crowd and provide a little bit of everything. Plenty of choice and something for everyone. As well as the buffet we ate at the Chinese restaurant downstairs and the Thai restaurant upstairs too. All 3 restaurants were very good, good range and good quality and reasonably priced.

One thing however stood out for this hotel the service was incredible. 3 Words courteous, friendly , helpful. No matter where or what or when, Front desk and check in perfect, concierge very helpful, housekeeping pleasant and helpful, restaurant staff friendly and energetic, I was away from home and they made me feel at home. If you go to this hotel look out for:
Eva at breakfast with a warm smile to start the day
Demi from room service, ask for anything she will get it, even a chair
Joyce on the concierge desk, anything you need.
Sophia at the front desk, particularly helpful when I checked out splitting my bill for business and non business expenses.
Really wish I took note of more names because every staff member at this hotel, gave you a big smile and a five star welcome, they made an otherwise boring business trip very pleasant and the management should be very proud of them.
Was my first time in Taoyuan, when I go back would not stay anywhere else.

Stayed: May 2014, travelled on business
Thank Mick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKuvaChateau, 業者 at Hotel Kuva Chateau, responded to this reviewResponded 13 May 2014

Dear Mick D,

Thank you for taking the time to review our hotel. We're pleased to hear that the majority of your stay was satisfactory. We will share your comment regarding luggage assistance with our Front Office team for improvement!

We look forward to seeing you again!

Hotel Kuva Chateau

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Reviewed 29 April 2014 via mobile

Great hotel with affordable price. Room are clean, spacious and comfy. The bathroom are very clean and Well maintain too. Only 20 mins from the airport. There's a night market just 5 nibs walk away that open until 1am and local breakfast are convenient around the hotel.

Stayed: April 2014, travelled with family
Thank WantedToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKuvaChateau, 業者 at Hotel Kuva Chateau, responded to this reviewResponded 1 May 2014

Dear ravelLover1283,

Thank you for taking the time to review our hotel. We're pleased to hear that the majority of your stay was satisfactory. We will share your comment regarding luggage assistance with our Front Office team for improvement!

We look forward to seeing you again!


Hotel Kuva Chateau

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Reviewed 26 April 2014

This hotel looks high class from the moment they greet us and helping us with our luggage. The whole lobby area was spacious with interesting displays. The room was large with big beds, big cupboard, big bathroom (shower and bathtub are separate sections). The room we stayed in was on the 12th floor tower A and had a great window view. Wifi connection was not very good. Disconnected a few times while surfing online. Our room does not come with free breakfast but there are nice breakfast eateries within walking distance. However location is a bit out of the way from shopping streets. There is a SOGO mall within walking distance but other than that nothing around the area except a park and a night market. We had to take a short cab ride to the train station area for shopping.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ChinTanMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKuvaChateau, 業者 at Hotel Kuva Chateau, responded to this reviewResponded 29 April 2014

Dear ChinTanMay,

Thank you for taking the time to review our hotel. We're pleased to hear that the majority of your stay was satisfactory. We will share your comment regarding luggage assistance with our Front Office team for improvement!

We look forward to seeing you again!

古華花園飯店 Hotel Kuva Chateau

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