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Reviewed 10 August 2014

Six of us stayed here from August 1-8, 2014. This rates as one of the top hotels in the world in terms of service, in my experience. Even though this is a 3 star property, the service is better than most 5 star properties. I would say, the service is comparable to the 7 star, Mandarin Oriental in Bangkok.
The rooms are comfortable and super clean. Room service and house keeping are very prompt. The staff are simply awesome. The reception and restaurant staff deserve special mention. F and B staff member Candy made our mornings great with her warm smile and hot chocolate milk for everyone. The entire staff were extremely polite and accommodating. All sorts of requests, at all hours were handled with utmost care and professionalism.
One of the members of our group, said that the place felt like home. I guess nothing more needs to be said. I would recommend this place to anyone without second thought.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Krishnamurthy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoHuangTaipeiinn, supervisor at Ambience Hotel, responded to this reviewResponded 12 August 2014

Dear krishsubbu,

It was great to receive your highly recommend about Ambience Hotel. We are honored that we not only pleased you by our room facilities and environment but also by breakfast.
Candy were very cheerful to know that you mentioned their service here. I will also let them bring this serving experience to our other staff to ensure that your will feel even better next time you come back. We definitely will keep trying to do better and better.
Thank you for taking your precious time to write this review. We all look forward to welcoming you back on your next trip to Taipei

Yours faithfully

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Reviewed 10 August 2014

My wife and I stayed at Ambience about a month ago. As previous reviewers have stated, the staff is hip, polite, caring and efficient.
Just a tip...we took the airport evergreen shuttle to the Evergreen Laurel Hotel and walked to Ambience... No problem!
To top everything off, the found out that I was celebrating my birthday while there. The surprised us with a knock on the door and a beautiful cake from one of the best bakeries in Taipei.
Like I said...they do it well!

Stayed: July 2014, travelled as a couple
Thank Melo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoHuangTaipeiinn, supervisor at Ambience Hotel, responded to this reviewResponded 12 August 2014

Dear Mr. Melo1,

On behalf of Ambience Hotel, I would like to thank you for such a positive review of our hotel and for sharing your experience with fellow views on TripAdvisor.
We are so happy that you enjoyed your stay with us and look forward to serving you again in the near future!

Yours Faithfully

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Reviewed 9 August 2014 via mobile

first of all, it is easier to find a hotel to go out entrance 1, zhongxio xinsheng station. weather is too hot, so you need a sunglass or hat. 2nd, room is comfortable and staff is kind. 3rd, i was unsatisfied to be heard to next room's noise. may be my room is too close to next room.

Stayed: August 2014
Thank 유영 진
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CatherineChang0408, Supervisor at Ambience Hotel, responded to this reviewResponded 9 August 2014

Dear Valued Guest,

Thank you for taking the time to write a review after your recent stay at Ambience Hotel.

It is wonderful to hear that you've enjoyed our service and appreciate for the overall positive rating for the hotel. Regarding the room can heard next room voice. We will try to solve the problem.Our aim is to deliver the best possible service to our guests and we are glad that you fully enjoyed your accommodation along with everything else we offered. The staff will be very pleased with your feedback.

Thank you for taking your precious time to write this review. We all look forward to welcoming you back on your next trip to Taipei


Yours sincerely
Catherine Chang

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Reviewed 6 August 2014

Having stayed at the Ambience for a few years now, it is apparent and clear that their service level is very consistent , the rooms are well maintained and the overall experience is very satisfactory.

Ambience is one of those GEMS thats a rare find and once you experience it, you get a WOW experience.

Though its a boutique hotel, it does have all the facilities one would expect from any major establishment.

Lobby : White color theme , looks trendy

Breakfast : Served till 10am with a decent spread from local delicacies to Western choices

Coffee and Juices : Served all day , just go to the bar and help yourself

Rooms : I have tried 3-4 of their rooms, they all are very modern with Grey and White color scheme. Very neat and tidy. All Rooms ending with -01 are the corner rooms and are very spacious with floor to ceiling windows. Washroom in these rooms are also quite large with a huge bathtub along with a rainfall shower option. WiFi is available throughout the hotel at no charge and there is an Entertainment TV system in all rooms at no charge as well.

Housekeeping : Very efficient in maintaining the rooms neat and tidy

Reception : Very helpful , English, Japanese, Chinese speaking. They do go out of the way to help assist with directions. Taxis to airport can be booked in advance too.

What is around : Take the first left from the hotel and the whole street is full of restaurants ranging from local fresh seafood options thats open very late ( even after 2am) and some Japanese restaurants. There is MOS Burger and Pizza Hut not to far away but in another direction. A few convenience stores are also in the area. All in all, there is plenty options to eat and drink available.

How far from airport : Around a 40 mins cab ride , sometimes even less or more depending on traffic.

To sum up , hotel is clean and modern , boutique with very friendly staff , rooms are all well equipped and there is a lot of options to eat and drink in the area. True value for money.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank need2share
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CatherineChang0408, Supervisor at Ambience Hotel, responded to this reviewResponded 9 August 2014

Dear Valued Guest,

Thank you for taking the time to share your experience with fellow TripAdvisor viewers. your comment is such a great encouragement to us.

It is always delightful to receive compliments from our guests and we are happy to know that you liked the equipment, breakfast and service. Your support and nice experience is the motivation for us to continue trying to be active every day.

Thank you once again for your compliments and we look forward to welcoming you back on your future visit.

Yours sincerely
Catherine Chang

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Reviewed 23 July 2014

The room size was a lot bigger than most hotels in Taipei at similar price range. Breakfast was fantastic(both eastern and western) and they also provide a free afternoon tea/snack sandwich. Wifi signal strong, TV very large, huge shower, courteous staff, basically everything for the price(I got a very good deal) was way above what you'd expect.

The only slight negative was that on the day we left, I saw afternoon cafe area staff chatting with a guest and allowing the guest to use their towel to dry dishes and handle food behind the counter. I'm pretty sure this guy was just a guest who had become friendly with the girls because he also stayed at the hotel. Now there are sanitary standards and when you don't know whether the guest washed his hands(he did go to toilet a couple of times) he should not be allowed to handle the dishes and food & go behind the bar while chatting to staff... if not for this I would've rated Ambience 5 out of 5.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeoHuangTaipeiinn, supervisor at Ambience Hotel, responded to this reviewResponded 29 July 2014

Dear Mr./Ms.Andrew C,

Thank you very much for taking the time to provide us with your feedback from your most recent stay with us. We are greatly honored of your positive comments and I am pleased to know that you were satisfied with our services.

We sincerely appreciate your encouragements and feedbacks so that we may provide even greater comfort and enjoyment to our guests in the future. The entire team forward to welcoming you back at Ambience Hotel very soon.

Yours faithfully
Leo Huang

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