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CityInn Hotel Plus - Ximending Branch
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Reviews (1,340)
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Reviewed 1 November 2013 via mobile

Stayed there for 4 nights. Upon arrival on the first day at 7am. We were greeted by 2 smiley guys at the lobby. They showed us the rest area and helped us keep our luggages. As we were too early for shopping, one of the guy recommended a few places to visit and food to eat while waiting for the malls to open. All the staff there know the area very well and everyday they will not fail to ask if we had plan our routes and if we had not, they will go all out to give suggestions on where are the must-see, what are the to-eat and how to go....
Had a wonderful stay there and will definitely go back again. All the staff are very helpful, polite and no matter what time we see them, they were always so smiley and radiant!

Stayed: October 2013, travelled with friends
Thank Travelblur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 1 November 2013

Dear Guest:

Thank you very much for leaving this great helpful comment. Your review provides quite a few useful tips to people who may want to stay with us. We really appreciate what you have done for all the info.

Please come visiting us sometime in the near future. We are looking forward to see you again.

Have a nice day!

Sincerely yours,
Hotel Supervisor
Zack Tsai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

The reviews on this hotel are spot on, but for me the things that stood out were:

SERVICE: friendly, caring, polite, multi-lingual staff who had excellent recommendations and would even make reservations when possible.

WIFI: fast, free, everywhere.

LOCATION: wow is this hotel close to everything— restaurants, convenient stores and department stores right out the door, a subway station just 30 seconds away, and the experience that is Ximending just a minute away on foot— it’s hard to get much better than that.

LOUNGE: since my room didn’t have any windows (see below), I ended up spending a bit of time in the B1 lounge with the free drinks. Granted the lounge didn’t have windows either, but it was a nice, big, open space plan your day by reading travel books or eat take-out.

Small gripe over the floors in the rooms— I remember another reviewer mentioning it, but while the floors seemed clean, they didn't look / feel clean enough to walk around barefoot. They do provide disposable slippers every day, and maybe I'm more of a clean freak than most, but this was a slight downer— strange too because the hallways were carpeted— designers should’ve switched them in my opinion.

Oh yeah, if only they could do something about the windowless rooms…!

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank foofighter1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Howard F, Manager at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 18 November 2013

Dear Valued Guest:

Thank you very much for this kind review on us. It is our honor to serve you in our hotel. All of us are more than happy to be at your service during your trip. I am also very happy to know that our facility could offer you a comfortable experience with us.

As for the windowless room, I am sorry for our room structure. The buildings in this area are all next to each other, therefore, the windows can not be set up on the connecting sides. If our guests need to know the weather, there is weather forecasting service in the VOD system in all of our guest rooms. And there is ventilation system sending fresh air to our rooms consistently. Our guests' comfort is always our priority. Secondly, the flooring in our rooms are different from rooms to rooms. We do have rooms with carpet, but not all of them. I will pass your suggestion to our interior design team for our future reference. Meanwhile, we will try our best to improve our cleaning procedure to make it more suitable for all our guests.

Thank you so much for your kind comments and suggestions. With your help we can succeed in offering better service and more comfortable environment. We really look forward to having the opportunity serving you again in the future. CityInn Hotel Plus - Ximending Branch is always your home in Taipei.

Sincerely yours,

Howard Fan
Hotel Manager
CityInn Hotel Plus - Ximending Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013 via mobile

Just checked out earlier and now waiting for boarding i have all praises for this hotel --- staff were very attentive and helpful, hotel is generally clean, smallest details were all looked out for like the basement where you can lounge while waiting for your flight complete with drinks, and the mist convenient location near the mrt. Would love to stay here again!!


Stayed: October 2013, travelled with family
Thank mcqe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 1 November 2013

Dear guest:

Thank you for this nice review and we are very happy to know that you like our hotel. It is very important for us to learn our guest's likings. So we can keep improving ourself in time.

We wish to see you again in the near future.

Have a nice day!

Sincerely yours,
Hotel Supervisor
Zack Tsai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

A great location which only 1min walking distance to MRT station.

There are 2 washing machine & Dryer in the hotel with free of use. Overall to say, we can use every facilities with free except IDD call.

The cons is the lift too small. We need to go few rounds just to carry the luggage . Anyway it does not a matter.

I've recommended to few friends of the staying , and everyone come back with full satisfaction . City inn will always be our first choice ! Keep it up ur great works !

I

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank yaoy327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 1 November 2013

Dear Guest

Thank you for choosing us as your stop in Taiwan. Your review on us is very important and valuable. It is our pleasure to make sure your stay with us is enjoyable. We truly believe that we will see you again here, don't forget us!

Have a nice day!

Sincerely yours,
Hotel Supervisor
Zack Tsai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

this hotel is great with excellent friendly and sweet staffs. The room is great with two double beds for four of us and it is cozy and clean (with free titbits :) ). The most perfect facility of this hotel is its common room at B1, equipped with tv, sofa sets, PCs, washing machines, cloth dryer. My kids love to spend their time here.
The superb location of this hotel is also a credit point. It is about 3 mins from metro station and about 5 mins to Ximending street (after crossing a main road).

I surely will stay to this hotel when visit taipei again.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yinghanpang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 1 November 2013

Dear Guest

Thank you very much for leaving this nice and useful review. We are more than happy to learn that you enjoy your stay with us. It was a truly fun and interesting experience for us . Please come visit us again when you travel to Taipei. We would be very happy to see you again.

Have a nice day

Sincerely yours,
Hotel Supervisor
Zack Tsai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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