My family and I have been returning to this hotel annually for 15 years.
However after my recent stay, none of us will be returning. Standards had slipped last year but I was unprepared for the total lack of professionalism shown this year!
On arrival a waiter checked our booking then issued us with keys to rooms already occupied . I was a little alarmed to find opened suitcases and personal belongings in the rooms we were expected to sleep in!
We had a meal in the restaurant that evening......It took 2 hrs to get anything to eat, then a further 45mins to get the bill which never did arrive!
The 2 waiters who were serving were literally running between the 100 or so guests with no organisation whatsoever.
The final insult was when checking out after 4 nights stay, the bill not only included extra charges for another room but my 8 year old child had been charged full price. When queried, the manager was incredibly rude and accused us of not letting them know his age! He's 8 and certainly doesn't look 16 !
We always loved the friendliness of the staff and the professional service offered at the Zum Anker but this unfortunately is no longer the case. We certainly will not be returning.More
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