I have stayed here many times before on business (the last time about 3 years ago) and decided to take my wife as we were visiting Ireland for a Christening about 40 miles away, as I had told her (previously) about this great hotel in a remote, yet lovely location with superb facilities including a dedicated 2.5k walk around the grounds/through the golf course, which is beautifully manicured as are all the gardens front and rear. We stayed 2 nights in a Superior room over looking the golf course, lovely views, from the floor to ceiling windows. However, you could not open them, (why?) which was a annoying as we like fresh air and all we could do then was have the aircon on. For a Superior room it did not offer much more than a standard room, except the view (I have stayed in a standard room previously), however on this occasion we had to upscale as there were no Standard rooms available & the package included a dinner for €390.00euro, not cheap. We would have expected complimentary accesss to the spa (as most hotels such as the Radisson etc, do not charge when in a superior rooms and upwards), this was being tight. Also, the matress had seen better days, very uncomfortable and the TV was a decade or so old. A spacious room, with a lovely aspect but tired.
Food in the bar area and the restaurant was of a high standard and served promptly, although we did have to send back a chicken dish as it was only warm. The staff in the bar & restuarant were pleasant and attentive, but the reception staff and other ground floor/lobby staff for example were not in our opinion. There were 2 restaurants to choose from and had different menus, (informal & formal) so we asked at reception about the choice and supplements, we were then asked go and see another member of staff across the lobby area, who was useless and not interested, completely preoccupied. Yes, a wedding party had just arrived so it got busy (heyho it is a hotel, this is your business), but we should not be made to feel like second class citizens, we felt like a nusisance, no warmth or engagment. Disappointingly and unfortunately it continued up to check-out; once I had handed over my €600 euros I was never asked how was your stay? Ouch!
In summary, a very nice and clean hotel with a good atmosphere even if the music was a bit loud in the bar area, you ended up shouting at each other (particularly on the Saturday night), the bar food, restaurant food & breakfast was of a high standard and well portioned, the grounds are fab, (a credit to the groundsmen/women) rooms are good, (7/10), reception staff, it costs nothing to smile or was I just unlucky on five occasions? Would I return? Yes, a few small tweaks and €600euro might not seem so painful.
- Official Description (provided by the hotel):
- The Slieve Russell Hotel Golf & Country Club is a top quality four-star hotel. Set in 300 acres, including 50 acres of lakes, the resort offers a unique experience in relaxation and leisure. Facilities include 222 stylish bedrooms, a world-class spa, excellent conference and banqueting facilities, along with a magnificent leisure centre. Enhancing the facilities is a superb 18-hole championship golf course, (ranked 5th in a survey of Irish Parkland Courses) with a nine hole par 3 academy course and adventure golf. ... more less
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- Also Known As:
- Slieve Russell Hotel And Country