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“Disappointing and dirty”

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Walton Court Country House
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing and dirty”
Reviewed 12 August 2011

A friend recommended that we stay here and when we booked, Paul was kind enough to squeeze us in between two other bookings for a short stay, so we had high expectations.

Unfortunately the accommodation did not live up to them! When we arrived I put our baby down in the entranceway so I could bring in bags. When I picked him up a moment later his hands were filthy with dust. And it didn't stop there.

There was visible dust on most surfaces, which was at least a couple of weeks worth. The cooktop in the kitchen was covered in grease and the floor was dirty. The bathroom in the second bedroom had hair in the bath tub from the previous guest and the other bathroom had thick soap scum on the shower doors and a lot of built up grime and mould around the base of the shower.

In terms of the view, it was not much to look at and you could only see a little bit over the bay across a field and over the trees.

The wifi connection was also woeful and we couldn't really get a signal in our townhouse. When we did, it was very slow and dropped in and out. We raised this with Janice who advised that there were other guests using it. I would have thought they would have accounted for this, knowing that they could have a large number of guests at the accommodation at a time.

We also had a problem with our washing machine, which we fixed, but our request for assistance was not followed up.

This would be a great place for a family to stay if they could rectify the cleaning issues, however we found it bad enough that we wouldn't recommend it to others.

On a positive note, the cafe was lovely.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaurenFromAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaltonCourt1776, Owner at Walton Court Country House, responded to this review, 5 September 2011
We find this "review" innacurate, unfair and malicious.The guests (who say they were "highly recommended" to stay with us) made no mention of the cleaning issue which they say they discovered on arrival, during their stay or in fact on paying their account when departing. If they had raised any concerns on arrival then we would investigated.. This would have been the most obvious and fair way for the guests to have dealt with any issues they had, rather than wait a week after departure and post such a malicious "review". The apartment that the guests occupied was fully booked for the previous two months and was cleaned on departure of each occupancy, it is impossible that "two weeks of dust" would be on every surface. The washing machine was checked during their stay and found to be perfect, they had obviously not waited long enough before trying to open the door. WIFI is free for guests, and we are limited by the bandwidth available to us in rural Ireland. At busy times access can be limited.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Additional Information about Walton Court Country House

Property: Walton Court Country House
Address: Oysterhaven Bay, Oysterhaven, Ireland
Region: Ireland > Province of Munster > County Cork > Oysterhaven
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Oysterhaven
Price Range (Based on Average Rates): ££
Number of rooms: 28
Official Description (provided by the hotel):
WALTON COURT , Oysterhaven Bay,Kinsale, Ireland, - characterful holiday cottages, apartments and guest suites in a superb coastal setting. The perfect venue for a small wedding, family re-union, private party or simply a relaxing holiday. Award winning artisan Courtyard Cafe and Bakery ... more   less 

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