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“Terrible location, Thai staff are friendly avoid the German Staff and Chef”

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Palm Garden Resort Phuket
Ranked #4 of 17 Hotels in Chalong
Reviewed 4 January 2014

We stayed at this hotel and the manager Oui was very helpful, courteous and spoke / communicated in English very well.

They had another German staff member, a young girl by the name of Beatrice who at times I was shocked to learn was actually a staff member.

We arrived at our hotel at midnight, the security guard escorted us to our room. He was very courteous, barely spoke a word of English but was very humble and sincere.

In the morning no one called us or checked up on us to see how we arrived and if everything was ok and our welcome drink was never provided - we had to ask for it. So when we went to the front desk, Beatrice was sipping on cola. She looked up at us and we waited to be greeted, failing that, we initiated the conversation by "well...hello to you too". She finally got the cue that it's her job to greet people and welcomed us in the resort and tried to explain the breakfast menu. Basically we are entitled to continental breakfast but you can choose to not get that and get other stuff but they wont tell you if you have gone over or under your allocated amount for the continental breakfast meal.

We dont eat pork and we stayed there for 5 days and had almost the same breakfast daily. On the third day, after taking our order daily, Beatrice gives us food with bacon. Her incompetence and demeanor was a big let down for us - she didnt care - but the other Thai night shift manager Oui makes up for everything that the German ruins during the day. Oui helped us get a scooter when they had run out and she helped us to book activities and although super busy she always had a moment to spare to customers.

The location of this resort is also THE MOST dodgy entrances that we have ever encountered. It is dark, poorly lit, very narrow and there are dogs everywhere. At night, we were afraid to return to our own resort by foot or be dropped outside on the main road by our trip operators!!

On the last night, we arrived our hotel from the day's trip to the James Bond Island and were hungry. Fearing the dogs and the dark, dodgy area that this resort is in, we ordered food from the hotel and avoided walking out. We were called to restaurant where the food was left open on the table for us. We ordered two chicken curries and rice.

The next day we checked out - and to try something new we ordered something other than the continental breakfast: we ordered from this resort an omelette with mushrooms, and tomatoes, rolled up with cheese on top... all was good until we arrived in Bangkok ... that night we had stomach cramps, got dehydrated due to diarrhea and vomits. We spend that next whole day in Bangkok just being miserable in bed. It took us 30 hrs to recover.

Unfortunately for us, Palm Garden Resort with the German staff, the food and its location just left a very negative impression on us.

  • Stayed: December 2013, travelled as a couple
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1  Thank logintoreality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Inhaber at Palm Garden Resort Phuket, responded to this reviewResponded 17 January 2014

Hello logintoreality,

First and foremost, we would like to say that we are extremely surprised by your review. We would like to point out that the German staff member you are referring to is an 18 year old intern and about whom we have never received any complaints about. In fact, quite the opposite. "attentive, warm and friendly" are some of the descriptions we have had back. Furthermore, we have to admit that we are not entirely sure if you had a problem with her or her nationality as you are constantly mentioning it and even told her that you cannot understand why German staff is working in a Thai hotel.

With respect to the location of our resort, we would like to point out that it is not dodgy at all and has not even been mentioned by other reviewers on this website. It is off the beaten track certainly but that is why our guests love this place so much. It is also the first time that we hear that anyone did not feel safe there as the resort is only one minute walking distance away from the main road with all its shops, restaurants and life and 2 mins. away from a police station. In Thailand, it is very common that there are a few dogs around but they are quite relaxed and used to people passing by all the time and none of our other guests or staff have had problems with them.

It is easy in Thailand to get an upset stomach as the food is different to western food and we are not used to it. Our hygiene standards are extremely high and the chef and his team always aim to please. We are sorry that you fell ill but we have not any complaints from other guests in this respect. As this might not have been your only meal on the day, we do not understand your claim that this was the reason for your upset stomach. However, we hope you made a full recovery.

We take negative reviews very seriously and try to improve our service as a result and have noted your comments, Your girlfriend's apology to our staff member though is very much appreciated. Perhaps a larger resort in a tourist centre with no animals around might suit you on your next holiday.

Team Palm Garden Resort

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48 - 54 of 151 reviews

Reviewed 29 December 2013

I spent almost a week in the Palm Garden Resort. It's great value for money in very quiet location. Rooms are tidy and clean. From there you can explore the island or just relax at the pool. If you want you can even learn to dive with Sea Bees Diving School nearby which accommodate many customers in this resort. The staff is always happy to help and the food at the restaurant is just delicious.

Room Tip: Rooms at the rear a further away from the restaurant.
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  • Stayed: December 2013, travelled with friends
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2  Thank Will T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Inhaber at Palm Garden Resort Phuket, responded to this reviewResponded 30 December 2013

Hello Will T,

Thank you again for your kind review. You are right, as our resort is especially designed for divers; many customers from Sea Bees Diving like to stay here because of the convenience of the location and short walking distance to the office. However, the resort is also perfect for non-divers as it is located in a very quiet area where you can escape noisy and busy Phuket and simply relax ;-)

We hope to welcome you back soon, in either one of our resorts, and would like to wish you a happy New Year!

Team Palm Garden Resort

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Reviewed 14 December 2013 via mobile

Very friendly staff with local and international cuisine. We enjoyed our bungalow and the pool with the opportunity to learn diving in the deep area of the pool. Optimal combination with Sea Bees Diving in Shalong.

Stayed: December 2013, travelled as a couple
2  Thank Pro F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Inhaber at Palm Garden Resort Phuket, responded to this reviewResponded 28 December 2013

Dear Pro F,

Thank you very much for reviewing us. It is good to hear you enjoyed your time at Palm Garden Resort and liked your bungalow as well as the pool. We appreciate your comments regarding the staff and are glad you were able to also dive with Sea Bees.

We hope to welcome you back soon and would like to wish you a Happy New Year!

Team Palm Garden

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Reviewed 24 November 2013

This hotel is a great place to stay! Its a good value for your money with clean and sizable rooms and all amenities one could hope for. The efficient service staff is friendly and attentive. It is located in a quiet area, but is close enough to the main street and dive shops (maybe a five minute walk tops). The restaurant has a decent selection of various foods, and I found it to be quite good. The check in/out processes were both good experiences.

A special shout out to the hotel manager, named Oye. While in town, I ate some tainted food and became quite sick for several days. Oye took such good care of me that she was more motherly than a hotel manager. She went far and above any reasonable standard of care. Because of Oye, I will always stay at this hotel when I come to the Chalong/Phuket Town side.

  • Stayed: January 2013, travelled solo
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2  Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Owner at Palm Garden Resort Phuket, responded to this reviewResponded 6 December 2013

Dear Kenneth B,
Thank you very much for your review. We are glad you enjoyed your stay at Palm Garden Resort. You are absolutely right - it is a very quiet place, which is why we like the resort so much ☺ It is like a secret oasis in the busy life of Chalong.
However, it is good to hear that Oye took good care of you and you felt better soon.
We hope to see you again soon.
Team Palm Garden Resort

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Reviewed 12 September 2013

We stayed here for one night to be close to the Chalong Pier (which is the port to use to get to Koh Racha) and found it to be very nice and clean. The staff were nice and very helpful, when I hade trouble with the safe and couldn't open it they helped even though it was late. The room was very nicely decorated and the bed was comfortable. The pool looked clean, and if the wether was better we would have given it a go.

Stayed: September 2013, travelled as a couple
4  Thank Isaac_ROs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Owner at Palm Garden Resort Phuket, responded to this reviewResponded 22 November 2013

Dear Isaac_ROs,

Thank you for your review and sorry about the weather! We appreciate your comments regarding the staff and are glad they could help you out. Try the pool next time!

Team Palm Garden

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Reviewed 6 September 2013

A taxi met us late at night and stopped along the way to buy us a cold bottle of water each. Wow!!! that was a first. Taxi arranged by the resort.
Palm Garden Resort is tucked in off the main road making it quiet and private while being within easy walking distance of some nice eateries, local shopping and the pier. The accommodation was of a good standard with A/C, clean comfortable bed and decor, with sufficient storage. A hammock and table on the patio was only a few paces to the pool which is surrounded by greenery, all promoting relaxation. Management and staff were faultless with special mention of Mam whose high level of service always came with a smile. A good place to stay. Thanks guys.

  • Stayed: August 2013, travelled as a couple
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3  Thank Walan70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Owner at Palm Garden Resort Phuket, responded to this reviewResponded 22 November 2013

Dear Walan70,

Thank you for your kind review. We’re glad that you noticed the little things including the water from the taxi driver to the atmosphere that creates peace and relaxation. Thank you for your special mention of Mam – the whole team works hard and we’re happy you had a good time. We hope we can welcome you again soon.

Team Palm Garden

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Reviewed 19 August 2013

We stayed at the Palm Garden for the convenience, but were pleasantly surprised by how peaceful and inviting it was. All the bungalows face the pool which was really nice in the evening as we sat outside and enjoyed a drink. Mam and Loom were very accommodating, as was the entire staff. Everyone was so friendly and the service was great! Would definitely stay again. Thanks all,
Mike and Gena

  • Stayed: August 2013, travelled as a couple
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1  Thank MikenGena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holger S, Inhaber at Palm Garden Resort Phuket, responded to this reviewResponded 21 August 2013

Dear MikenGena,
Thanks for your review. You are right, it is not just convenient but a hidden gem in Chalong and the team work hard to create a relaxing and inviting environment. the Team really enjoyed looking after you and hope to welcome you both back again as you were both definitely one of their "guests of the year". We all hope the memories last long enough to bring you back again soon.
Team Palm Garden

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Additional Information about Palm Garden Resort Phuket

Address: 4 / 10 Moo 5 Soi Ruam-U-Thit | Viset Rd, Chalong, Chalong, Phuket Town, Phuket 83130, Thailand
Region: Thailand > Phuket > Phuket Town > Chalong
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 17 Hotels in Chalong
Price Range: £31 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Garden Resort Phuket 3*
Number of rooms: 24
Official Description (provided by the hotel):
Having only 24 Thai-style bungalows, situated in a beautiful garden close to Chalong Pier, ensures an individual service that will make you feel at home right away. Each air-con cottage's creature comforts include a mini-bar, safe deposit box, TV, a private covered terrace and a hammock for those inclined to snooze a lazy afternoon away. The resort-owned diving centre offers diving courses from beginner up to instructor level, as well as a wide variety of dive trips. ... more   less 
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Also Known As:
Palm Garden Resort Phuket Hotel Chalong
Palm Garden Resort Phuket Chalong, Thailand

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