We haven't been to Ballyliffin in quite a while for Sunday Lunch and so decided to book the Ballyliffin Lodge as a lot of our family and friends had highly recommended the hotels Sunday Lunch offerings. On reflection of our experiences I thought I would leave a review to commend the chefs for their amazing food, but also to explain how the lack of customer service during our meal put a downer on the overall experience.
When we arrived we were shown to our seats but there was no drink order taken which was disappointing. We ordered drinks at the bar and the kind lady offered to bring them to the table for us which was great. After the starter our empty plates remained on the table and after the main course. My drink glass was empty before I began my main course and nobody offered me another drink, the perfect opportunity to up-sell me some drinks as I was thirsty!! There was a gentleman in the room who appeared to be the manager - who once we finished our desserts came over and swiftly cleared the table and run off into the kitchen. Working in Hospitality Management & Training myself, I could not understand why he would not even ask if we enjoyed our meal or even gesture a smile at us? It was not acceptable service. Not to mention the folding, unfolding and banging of table legs beside our table. The service just made us feel rushed and un-welcome which I am sure isn't the intention.
The food was brilliant, of very high quality and also piping hot!! The choices were great, the meats and accompaniments were fabulous and the chefs and kitchen staff definitely saved the day!! The turkey and ham was among the best I have ever had. The service at the carvery and dessert area was great and the chefs/servers had great personality.
I suppose everyone/everywhere has their bad days but with so many places out their offering excellent food coupled with professional service I am afraid my experience would persuade me to find somewhere a bit closer to home next Sunday.
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- Also Known As:
- Ballyliffin Hotel Ballyliffin
- Ballyliffin Lodge And Spa Hotel
- Ballyliffin Donegal
- Ballyliffin Hotel Donegal
- Ballyliffin Lodge Hotel
- Ballyliffin Spa Hotel
- Ballyliffin Lodge & Spa Hotel County Donegal