upon arrival at 7PM with a 3 month child and an exam the next morning for my wife, the clerk told us that we have no reservation... She offered us 2 room(so-called "refurbished", with no bath): one was already occupied...in the other one, a bulb was burnt and no bag in the dust bin...
I met the manager the next day: our original room was kept by the previous customer for the month to come. They were not able to contact us, because our reservation fax was sent to archive... And the field for the telephone number in the reservation software is not filled by the hotel... So no point in giving them telephone !!!! But all this seems to be normal to the manager ....
I let you make your own mind.More
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