We booked this hotel as we had planned to go to Malahide/Wexford on a break. I read an article about Dunbrody and it sounded great. As we were travelling down to Wexford I decided to include it in our itinerary. On 5th July I booked 2 nights 16 &17 July 2014 confirmation was received promptly. Unfortunately I had a fall on the 7th July 2014 so when the hotel bombarded me with emails offering spa treatments and discounts I decided to wait and see how I felt. We left for the trip and spent the first 3 nights in the Grand Hotel in Malahide and unfortunately I was getting much worse so we came home.
I rang the next two hotels I had booked - the Ashford Park Hotel in Gorey first as we were in fact due to arrive there within a few hours. I found them helpful and obliging saying they would accept the cancellation if I rebooked. The second one was Dunbrody House well the reaction was devastating and rude - “we charge for all cancellations if we cannot let the room”. I explained how ill I was and stated I was going to the RVH casualty department as soon as I finished the call. I went to the RVH casualty department and had an Xray which showed broken ribs. They were concerned about blood clots so I had to stay in overnight and have a scan the following day. The hospital agreed to let me home on the evening of 15th warning me I was radioactive should not go near pregnant women or children. The following day I rang the hotel and enquired if the room had been let and informed them I had been kept in hospital and could not be in contact with pregnant women or children so I would not have been allowed in to their hotel anyway. They were not interested - pay up was the only voice I heard.
Please be careful when booking here as local people do not usually have insurance for these trips and if you fall into the trap and book a treatment in the spa you will be charged as well.
I would be very wary of booking in advance and feel this property is rarely fully booked and upon reading trip advisor I think I can understand why - unfortunately I read it a little late’
This nasty experience has cost me €230.
- Official Description (provided by the hotel):
- Small luxury country house hotel built in 1830 and set in extensive gardens and estate. Acclaimed fine dining restaurant and very popular Seafood Bar combined with on-site cookery school make Dunbrody a favourite destination amongst foodies but also for those seeking to experience Irish heritage coupled with traditional hospitality.A small boutique spa offering a range of holistic therapies completes the offering at Dunbrody. Ideal spot for those seeking to get away from it all and chill. ... more less
- Reservation Options:
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- Also Known As:
- Dunbrody House Hotel
- Dunbrody Country House Hotel Arthurstown, Ireland - County Wexford