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“"Really Bad Experience"”
1 of 5 bubbles Review of Royal Garden Hotel

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Royal Garden Hotel
Ranked #1 of 2 Hotels in Ozamiz City
Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“"Really Bad Experience"”
Reviewed 13 February 2013

We Changed our rooms 3 times also. The first room they put us in smells sooo bad. There was a big dark spot on the ceiling which I think caused by water damage from the room above us. I'm sure the bathroom or sink was leaking up there. So we asked them to move us to another room, the second room doesn't smell bad but the noise of the rats running around from above the ceiling drove us crazy! We can't sleep, or if you're asleep the noise will just wake you up. We can't take it anymore so we asked to be moved again to another room. Again the room has bad smell, no rats running around up on the ceiling but the problem was the sink was leaking and its flooded when you turn it on.I asked the receptionist to have somebody fix it because I don't want to move to another room. They did send someone to fix it but we decided to find another hotel after that. We got out of there that day. Maybe it's different now.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 reviews from our community

Traveller rating
    13
    36
    14
    5
    7
See reviews for
11
22
9
20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Baton Rouge, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2013

Stayed twice , once in 09 and christmas and new years of 2012, had the same suite room each time.I thought it was a good place to stay.the only problem was the tub drain was slow. If your're worried about the food theres plenty of places within walking distence.or deliverd,all in all great stay and probably be back in 2014. a swimming pool would have been nice.(hint- hint).

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 January 2013

second time we've been in the hotel.first experience is really bad,but we still book the same hotel after 2 years thinking things will change in the hotel, so we decided to book our wedding and reception in the hotel, but again we have the worst experience in our life.We have to change our room 3 times because the room is full of ants, the noise because they have a renovation but the worst thing when we have our wedding day the suit room allocated was flooded because the water coming from the air condition.and the food is not very nice at all.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alberto750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ozamiz City hotels

Walla Walla, Washington
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 December 2012

first year for our anniversary and I heard this Hotel was a very nice Hotel. The Royal garden Hotel was very beautiful and very good looking inside the hotel. The staff was very patience and nice to me being there for the first time without a reservation.
We had the room for 2 days and it was very pleasant Hotel. The location is right in the heart of town, across the street was a shopping center. Alot of different stores to shop in or go out to eat

Room Tip: 3rd floor was great for area of quiet and great view of the city
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank josephC007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGH Team L, General Manager at Royal Garden Hotel, responded to this review, 22 December 2012
Thank you for taking the time and effort to write your fantastic review, and indeed for staying with us at the Royal Garden Hotel.

It was a pleasure to read through your review and I would like to thank you for your wonderful feedback. I am delighted to hear that you had such a lovely stay with us.

It will be a great pleasure to welcome you back and to be of service to you again, hopefully in the near future.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2012

Royal Garden renovated its rooms - at least the ones I often use. While the layout is the same, the musty smell is gone, the shower's better, the hallways and the rooms look fairly ok. Free breakfast is sparse - about three spoonfuls of corned beef. The staff are responsive. Wifi is now available in the rooms (it used to be accessible in the lobby or restaurant only).

All in all, pleasant improvements in a City that also needs to make more progress.

Room Tip: Ask for interior rooms if the sound of motorcabs and pedicab horns ain't music to your ears.
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGH Team L, General Manager at Royal Garden Hotel, responded to this review, 22 December 2012
Thank you for taking time to share your nice review from your recent stay through Trip advisor.

It was a delight to read all of your positive feedback about our newly renovated rooms, our improved amenities as well as our very attentive team. I will be sure to spread your kind words to the whole staff.

We do take in consideration your remarks in a continuous attempt to become better.

We will always welcome the opportunity to improve and to be of service to our guests and would be delighted to welcome you back at the Royal Garden Hotel in the near future.

Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 November 2012

Located in the middle of the city. Facilities are adequate and staff are generally friendly. Booked as part of a wedding package with complimentary night in the presidential suite. Can't say there are better hotels in Ozamiz City

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGH Team L, Manager at Royal Garden Hotel, responded to this review, 4 December 2012
In behalf of management and our very hardworking staff, we thank you for such positive review! It warms our heart to hear such feedback as it shows our dedication and hard work paid off and made our guests happy during their stay.

Looking forward to welcome you back at the newly renovated Royal Garden Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iligan City, Iligan, Philippines
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 November 2012

Building facade has some room for improvement but for this particular stay, we were given room on the renovated floor. The comfort room is clean, and has a warm, and welcoming mood to it. The staff were very courteous, and the bellboy was quick to accommodate our sudden need to change a room from single to standard room with two beds. The comfort room was clean, and a functioning hot shower was a relief. I was glad that they have wifi connection that was fast.

I usually stay here during overnight stay in Ozamis City. I am glad to see that the renovations they have is becoming. Hopefully they get to renovate the dinner/dining area as well.

Oh! I love their coffee here, I was sure that it was roasted grounded corn but the kitchen staff do not know when asked. Unfortunately the packs had no labels. but oh well, I loved it still, reminded me of my grandparents.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PinayTravelista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RGH Team L, Manager at Royal Garden Hotel, responded to this review, 4 December 2012
Thank you for your positive review! We always take steps to improve our facilities and services, thus we have come up with ALL NEWLY RENOVATED GUEST ROOMS this year and more Suite rooms to cater the demands of our guests.

Hopefully the next time you come visit us it will already be all brand new including the lobby and the facade. And definitely the restaurant will be improved in terms of its interiors and menu.

Rest assured we are continually looking for ways to give our guests a pleasant experience during their stay at the Royal Garden Hotel.

Thank you for choosing to stay with us.

RGH Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Garden Hotel

Property: Royal Garden Hotel
Address: Burgos Corner | Zamora Street, Ozamiz City, Mindanao, Philippines
Region: Philippines > Mindanao > Misamis Oriental Province > Ozamiz City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Ozamiz City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Garden Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Whether it's business or leisure that takes you to Ozamiz, the Royal Garden Hotel nestled in the heart of Ozamiz City is the hotel for you as it is only steps away from shopping malls, restaurants, movie houses , banks, supermarkets and everything else in between. The biggest and the finest hotel in the city, Royal Garden Hotel combines deluxe facilities with excellent service from its efficient and dedicated staff for a brilliant experience that has guests returning again and again. (ALL NEWLY RENOVATED ROOMS) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Traveltool, S.L.U., Odigeo, Priceline and Travel Book Philippines, Inc. so you can book your Royal Garden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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