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“All the gear no idea”
Review of Mottram Hall

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Mottram Hall
manchester
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“All the gear no idea”
Reviewed 21 April 2013

Mottram hall has been down at heel for years, but recently refurbished, I had high hopes which were not realised, restaurant is absolutely awful, slow service and by the time food is delivered it's dried up and burnt to the plate and very expensive, 22 for a burnt steak, plus 375 each for veg and potatoes per person! PLUS SERVICE CHARGE, nataniel must be a rich man. The standard of hotel they are trying to achieve just doesn't work due to the staff not being up to that level. Rooms were ok, but not to standard of other hotels in cheshire and kids swarming the pool area. Not enough loungers, mostly reserved so no chance to chill out. And finally, since when did mottram move to prestbury, the clue is in the name, mottram hall. Monday to Friday may be better, but forget a weekend break unless you want dire food, which is a total rip off ok accommodation but swarming with kids.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L9u9c9y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this review, 25 April 2013
Dear L9u9c9y,

I sincerely apologise that your stay has not met or exceeded your expectations on this occasion. There are clearly some issues which need addressing with regards to your experience within the restaurant and also within the health club and spa.

We would really like to talk to you regarding your recent stay with us and request that you contact Thomas Starey within Guest Relations; you can email him through tom.starey@devere-hotels.com,

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Manchester, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 April 2013

The hotel is beautiful and the food they provide is good. However the temperature of the room was too hot and there was no way to regulate this. The only option was to have the window open and as the staff were emptying the bottle bins from the night before, we were woken far earlier then we wanted to. At about 8am we were woken by the sound of smashing glass. We tried to get back to sleep, but then there was a delivery of beer barrels and all this took place just outside our window. It could have been a magical stay if it wasn't for this.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this review, 25 April 2013
Dear Robert K

I sincerely apologise that your stay has not met or exceeded your expectations on this occasion. There are clearly some issues which need addressing with regards to the temperature regulators within your room and the noise which took place outside your window during the night.

We would really like to talk to you regarding your recent stay with us and request that you contact Thomas Starey within Guest Relations; you can email him through tom.starey@devere-hotels.com,

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mottram Hall

Property: Mottram Hall
Address: Mottram Old Hall Wilmslow Road, Mottram St. Andrew SK10 4QT, England (Formerly De Vere Mottram Hall)
Region: United Kingdom > England > Cheshire > Mottram St. Andrew
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mottram St. Andrew
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mottram Hall 4*
Number of rooms: 120
Official Description (provided by the hotel):
Refreshed, Refined, Ready and Waiting.There's nowhere quite like it in Cheshire. The NEW Mottram takes its rightful place as Cheshire's finest golf and leisure resort. Play Championship standard golf all year round and relax in the brand new Claret Jug Clubhouse. Chill-out or work-out in the new state-of-the-art Mottram Hall Club & Spa. Dine on amazing local delicacies and reinventions of fine dining classics courtesy of new Executive Chef Ross Bootland. Finally retire blissfully to the beautifully appointed new style rooms and experience a new level of upgrades with a Chambre Unique bedroom. NEW is very much the order of the day. When it comes to dining, golf or relaxation, you should try something new too. ... more   less 
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Also Known As:
De Vere Mottram Hall Hotel Mottram St. Andrew
De Vere Collection
Mottram Hall Mottram St. Andrew, Cheshire

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