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“Anniversary & Birthday Treat”
Review of Mottram Hall

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Mottram Hall
Reviewed 14 May 2014

Looking forward to another stay at Mottram Hall for my birthday and our anniversary on Sunday 25th May.
Stayed plenty of times now but always look forward to another visit and relax in the spa. The staff are lovely and hotel & grounds beautiful.

  • Stayed: May 2014, travelled as a couple
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1  Thank dee61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 16 May 2014

Dear dee61,

I am so pleased that you have decided to return to Mottram hall to celebrate your birthday and anniversary. We hope you have another relaxing and enjoyable stay with us and we very much look forward to welcoming you back.

Kind Regards

James Stewart

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1,339 - 1,345 of 1,687 reviews

Reviewed 13 May 2014

Staff at Mottram are really great, however the hotel needs some work. Radiators rattle and kept me awake, curtains are not great (need black out blinds) and rooms are bare. Most importantly food choice is poor especially for veggies. Way too much salt is used in food - needs to be reduced. The hotel is however on beautiful grounds and has great potential - just needs investment to justify prices charged

  • Stayed: April 2014, travelled on business
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Thank manutd36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 16 May 2014

Dear manutd36,

Thank you for taking the time to post your feedback on Tripadvisor. I am very sorry to hear that not all aspects of your stay met your expectations. If you would like to discuss this further please contact Isara Fraser, Front Office Manger via Isara.fraser@devere-hotels.com.

We look forward to hearing from you.

Kind Regards

James Stewart

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Reviewed 13 May 2014

Our 2nd Visit to the Spa at Mottram Hall Spa, again a wonderful experience. All the staff are lovely,friendly and very professional. Excellent warm welcome, treatments very good. Wonderful and very relaxing. Vicki massage & facial was done by Lucy, mine by Jenny Thank you both.
Intend to visit spa again to repeat the experience.

  • Stayed: May 2014, travelled with friends
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Thank 1958Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 16 May 2014

Dear 1958Christine,

Thank you for posting your comments on Tripadvisor in regards to your recent spa day. I am very pleased to hear you had such an enjoyable day with us, and that all the spa team were friendly and professional and helped you to feel so relaxed.

We look forward to welcoming you back to Mottram hall in the future.

Kind Regards

James Stewart

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Reviewed 11 May 2014

Don't have many positive things to say about this beautiful resort I am afraid: Quick and efficient check in, no complains about that. Average size room, nice decor but the window and the bathroom definitely need an update. Sound-proof windows and doors would be great.

Left the "Library" bar (absolutely overpriced) due to a drunken wedding guest, we were woken up at 3 am but the same party. Once again we were awoken by some guests leaving around 7.

We had to wait for the breakfast, which is fine, however the standard of the buffet I would liken to a Premier inn, except for the fresh orange juice.

Aimed to go to the spa and, surprise (we were not told), the pool was closed and under construction. Tried to relax at the sauna, which was disturbed by the drilling in the pool.

If I had something positive to say about the resort it would be the Claret Jug, the bar at the golf club, the countryside sorroundings and the gym equipment, however I will certainly not go back nor recomment it.

Room Tip: If you are planning a weekend getaway ask if there is a wedding taking place first! If so, avoid
See more room tips
  • Stayed: May 2014, travelled as a couple
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1  Thank superclarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 14 May 2014

Dear superclarker,

Thank you for taking the time to post your feedback on Tripadvisor. I am sorry to hear that not all aspects of your stay met your expectations. If you would like to discuss this further please contact Isara Fraser, Front Office Manager via email on Isara.fraser@devere-hotels.com.

We look forward to hearing from you.

Kind Regards

James Stewart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

We arrived early afternoon and enjoyed a lovely afternoon tea before checking into our room. After entering the room which initially looked nice there was a distinctive fusty smell. As soon as I walked into the bathroom I immediately noticed numerous pubic hairs around the toilet basin, all over the floor and in the bath tub along with long regular hairs on the floor as well. I then pointed this out to my partner who came to look and agreed that something was not right. We then started to look around the rest of the room and noticed the carpet was covered in 'bits' and the table was thickly covered with dust - all this then made us check the bed - again another combination of pubic and regular body hairs but top it off it also looked like somebody had cleaned their nose and used the bedsheet as a tissue. There was also a hole in the duvet cover. I then checked the pillows and turned the cushion over to discover what can only be a semen stain. By this point we were both disgusted and went down to inform reception. We informed the receptionist and I showed her our photos. She agreed it wasn't acceptable and very kindly upgraded us to another room.... only for the same to happen again!!! MORE hairs in the bath and on the bathroom floor (less than last time!!) AND in the bed!!! Again, we started to look around more - dead mosquito on the dusty window frame, hole in the net curtain, mould spores on the pillow cover (which was flipped over!!) Dust so thick in the wardrobe you could write in it, hairdryer thick with dust, grease on the table, carpet covered in bits again. The bedding looked reasonably ironed on the top but when you turned it down it was severely creased. The door stop had gone through the door and the bathroom handle was held on by two screws. More lovely stains on the walls, the mirror looked like a guest over 6ft had sneezed on it and the 1 chair (1 missing) has another fowl stain on it that had been turned over. At this point we went downstairs again and spoke to the receptionist to point out that we were slightly concerned that this room was in a similar state... She apologised again and said would send the cleaning supervisor up to sort it out. We went a walk around the beautiful grounds (cleaner than the room) to give them chance to clean it however when we came back no one had been. We then had a drink and a further 2 hours had passed at this point. As we were going down to raise our concerns again we bumped into the same receptionist on the stairs who seemed suprised that we wanted this cleaning and didn't think this had previously been agreed - we also asked to speak to the manager at this point. The cleaning supervisor came to our room and we pointed out the issues. He wasn't apologetic and again we asked for the manager with no direct response. We then went down and spoke to another receptionist who was very helpful and immediately found the resident manager. We explained what had happened and that something clearly wasn't right with the cleaning team. He was very helpful and provided excellent customer service however by this point unfortunately the damage had been done. We cancelled our dinner reservation and went out for a few hours to get away from it all as this had totally ruined our stay and has now put us off staying with DeVere again. We couldn't relax and had a terrible night's sleep as the walls are paper thin and continuous banging throughout the night. I disagree with other comments about staff being rude when dealing with complaints. All the staff we spoke to were lovely and it's a shame that the cleaner's have ruined the reputation when everyone else in the team does such a good job. We couldn't wait to leave this morning and this was the first time we relaxed from 3pm the day before. So glad we didn't book two nights I would have cried!!

  • Stayed: May 2014, travelled as a couple
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4  Thank Harric88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 14 May 2014

Dear Harric88,

Thank you for taking the time to leave your feedback on Tripadvisor. I am very sorry that your stay at Mottram Hall did not meet your expectations; I understand that you spoke with the Resident Manager on the day and he was able to rectify the problems for you. I apologise for the disappointment caused.

Kind Regards,

James Stewart

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Reviewed 10 May 2014

I recently had a meal in this restaurant and was very pleased with the quality of food and even more pleased with the quality of service. We were served by Paddy who was very attentive to and very kind to my wife who is in a wheelchair and has dementia. The chef even went to the trouble of getting something for my wife that was not on the menu to attend to her needs. I was also surprised by the price it was a lot cheaper than I expected. This place is well worth a visit and I hope you get Paddy to serve you.

Stayed: April 2014
1  Thank Eddie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 14 May 2014

Dear Eddie R,

Thank you for taking the time to leave your comments on Tripadvisor in regards to your recent visit to the Claret Jug. I am so pleased to hear that you had an enjoyable experience and that the team were able to assist with your wife's needs.

We hope to welcome you back to Mottram Hall in the future.

Kind Regards

James Stewart

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Reviewed 9 May 2014

Excellent facilities and staff. I held a 1 day meeting at the venue with overnight stay for the team. Great location, Business Hub facilities are excellent; including buffett lunch. Great rooms and breakfast. Productive meeeting with relaxing environment for overnight stay. Certainly will be using the business facilities again alongside staying at the hotel!

  • Stayed: May 2014, travelled on business
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Thank PaulB_5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MottramHall, Managing Director at Mottram Hall, responded to this reviewResponded 14 May 2014

Dear PaulB_5555,

Thank you for taking the time to post your feedback on Tripadvisor. I am very happy to hear that Mottram Hall proved a great location for your meeting and everyone that attended had a relaxing time as well as productive day.

We look forward to welcoming you back to Mottram Hall in the future.

Kind Regards

James Stewart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mottram Hall

Address: Mottram Old Hall Wilmslow Road, Mottram St. Andrew SK10 4QT, England (Formerly De Vere Mottram Hall)
Region: United Kingdom > England > Cheshire > Mottram St. Andrew
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mottram St. Andrew
Price Range: £77 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mottram Hall 4*
Number of rooms: 120
Official Description (provided by the hotel):
Refreshed, Refined, Ready and Waiting.There's nowhere quite like it in Cheshire. The NEW Mottram takes its rightful place as Cheshire's finest golf and leisure resort. Play Championship standard golf all year round and relax in the brand new Claret Jug Clubhouse. Chill-out or work-out in the new state-of-the-art Mottram Hall Club & Spa. Dine on amazing local delicacies and reinventions of fine dining classics courtesy of new Executive Chef Ross Bootland. Finally retire blissfully to the beautifully appointed new style rooms and experience a new level of upgrades with a Chambre Unique bedroom. NEW is very much the order of the day. When it comes to dining, golf or relaxation, you should try something new too. ... more   less 
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Also Known As:
De Vere Mottram Hall Hotel Mottram St. Andrew
De Vere Collection
Mottram Hall Mottram St. Andrew, Cheshire

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