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“awesome with private caribbean beach”
Review of Coco Beach Resort

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Coco Beach Resort
Ranked #1 of 2 Hotels in Grand Bourg
Reviewed 26 April 2014

i ve been here with my girlfriend in april 14.the hotel is amazing, right on the beach with a private one.room,patio with small pool , amaca, and sea at 2 meters from the door .truly amazing . i d like to come again soon

4  Thank ale b
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 - 8 of 113 reviews

Reviewed 17 February 2014

Arriving at the hotel we were asked to pay in full the room booked for 4 nights on internet and for which a down-payment had already been cashed. We discovered later, from people in the village, many guests used to leave before the end of their stay ! Let me tell you why.
The room, furnished with twin beds as requested, was spacious and clean and looked out over the pool and sea as advertised, but no complimentary shower gel or shampoo, just two miniature bars of soap (one already cracked into several pieces in its wrapping). We were told that this was normal and she told us where to buy whatever we needed. There is also no plug in the bathroom and, of course, no hairdryer.
There was, however, a refrigerator in the room (empty) and a can of mosquito repellent. She left us to unpack, unfortunately forgetting as she did so to leave us the door key. She also forgot, as we later found out, to let us know that the hotel offered its clients on their arrival, a complimentary pre-dinner drink.
Breakfast is served at 7h30 am and, having read the reviews prior to our arrival, we made every effort to arrive as early as possible to enjoy the fresh fruit available to early risers. Breakfast is self service -- you take a tray and carry it out to the table in front of your room – but firstly, the trays are enormous and heavy, the breakfast plates are huge dinner plates (no hot meal provided)and also weigh as much as the tray, the glasses for juice are also huge and heavy; there is no place to set down your tray, before proceeding across from the table (no buffet arrangement) to pour yourself a cup of coffee. When my husband suggested to the lady member of staff who was busy doing very little but at least present, that a table might in future be a good idea, he was told that the room was too small - he pointed out the space by the entrance door that was more than adequate but the subject was obviously of little interest. Those suffering from arthritis are warned !
It is hotel policy that bed sheets are changed every 3 days. There is, in fact, a notice pinned next to the reception to this effect, but we never imagined that this also meant that the room was not cleaned for the duration.
Having booked for 4 nights we found it ridiculous to have our room serviced one day before check out so my husband requested, on the afternoon of the third day, claiming that the hotel was on its way to losing its third star, that we needed, at least, the tiny waste bin in the bathroom (no other wastepaper basket available) emptied and the sheets changed. A cleaner arrived soon afterwards and did the bare necessities but our towels were never changed and the shower stall and toilet never cleaned.
When we left at 9 am, nobody appeared at reception for checkout. Why should anyone? Apparently, the hotel is always full whatever the season and having received the full amount upon arrival, why bother to see the client off when he leaves?

For what it’s worth we came across another 3 star hotel within 20 minutes drive and which, although not directly on the beach, afforded a 180° view of the sea, had a “proper” restaurant (not a kiosk on the beach), bar and seating area, reception desk fully staffed and a swimming pool whose liner was firmly in place. More of a 3 star "resort" than Coco Beach !

Room Tip: Higher floors are self contained apartments for 4 people or more and breakfast is NOT included.
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  • Stayed: February 2014, travelled as a couple
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10  Thank Michèle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2013

After a misunderstanding with another hotel in Marie Galante, which left my boyfriend and I "homeless" in the very rainy harbor in Grand Bourg, we were rather desperate and called the first the best hotel on the map. We cot a women, and she was very helpful, picking us up at the harbor and installed us at the hotel. The room was beautiful, very comfortable bed with an amazing view. The surrounding are so peaceful, and you can really take time to relax. We haven't understood that the breakfast is served from 7.30-9.30 (basically like anywhere else), but when we arrived around 10 o'clock, we met a very understand staff who still let us get some breakfast despite of our mistake. The breakfast is included and is fine. Includes everything a European breakfast table should. In the evening we have been eating in the restaurant across the road, not the first but the second one when you come from the hotel. And this restaurant we can really recommend! The owner is extremely kind, the food is amazing and the atmosphere is great as well.
All in all, we spent two beautiful days there, in nice friendly surroundings - but don't expect 5 stars service, where the staff is around you all the time. But for us, that have a certain charm, and the few people that are there during the day are so friendly!

Room Tip: We stayed in a room right next to the jacuzzi, from where we had a beautiful, but I guess every room...
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  • Stayed: June 2013, travelled as a couple
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2  Thank SaraetAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2010

First off, I cannot figure out how they can call themselves a resort - there is nearly ZERO customer service here. I chose this place because it was on the beach AND had a pool - something to satisfy everyone in our travel party.

We get there after a grueling day of travel - Marie Galante is not an easy place to get to - and we wait about 10 minutes before someone comes to the desk to check us in. Because we are American they will not accept our Visa (even though they accept Visa) because it doesn't have a European chip in it. And so it begins ... 45 MINUTES LATER the desk person/groundskeeper/manager still hasn't been able to process my card on paypal even after trying all 3 of my cards that work fine everywhere else. 45 minutes! We're tired and we're starving. Finally she suggests we go to the bank for cash the next day. She tells us breakfast is included and served on the deck buffet style btw 7:30 and 8 and takes us to our room.

Our room smells like mold. There are no pillowcases. The sliding door doesn't lock so we have to lower the hurricane shade at night. It wasn't until the 3rd day that she had someone fix it.

We wake up and sit outside waiting for her to finish making coffee - which clearly everyone else is doing, too. Why would coffee not be the very first thing you make - particularly if most of your clientele is French and therefore coffee drinkers? So we wait, and wait, and wait. In the meantime she puts out about a dozen sweet rolls (the hotel is full and there are about 25 of us), only 2 or 3 of which are pain au chocolat, there's plenty of plain bread, and some butter pats that she doled out like a controlled substance, some jelly, and some unripe bananas. Bananas, by the way, are one of the principle crops of Guadeloupe - how on earth can she serve unripe bananas? Then came the meager scrambled egg w/bacon bits, and finally ONE POT of coffee. It became a race to see who could get to the coffee first. On the third day I think she finally made a second pot BUT didn't have any eggs, only slices of cheese. It was outrageous.

Their "fitness area" is a corner of the patio into which is crammed numerous rusty, and some of it broken, poor quality exercise machines.

Their wifi, while free, was spotty and very slow.

The pool, while a nice size, is dirty - there was some sort of "funk" on the bottom. Plus, it's protected by some sort of alarm that resets itself if you don't swim for awhile, so you have to disengage the alarm whenever you go in or risk waking the dead with an alarm. The deck is lovely but the chairs are actually in a loose gravel bed - which you simply cannot walk on barefoot - pretty to look at, just not practical.

Their beach is not swimmable - it's only a few inches deep until you get to the reef, and along the way are numerous sea urchins.

The location is great and the view is fantastic but this place was VERY disappointing. Don't call yourself a resort if you're not one. This is a massive case of over-promising and grossly under-delivering.

  • Stayed: March 2010, travelled with friends
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8  Thank geowrld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile
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Stayed: August 2017, travelled with family
Thank Marjorie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile
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Stayed: August 2017, travelled with family
Thank judehermes222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile
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Stayed: April 2017, travelled with family
1  Thank Dominique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coco Beach Resort

Address: Lieu Dit les Basses, Grand Bourg 97112, Guadeloupe
Region: Caribbean > Guadeloupe > Marie-Galante > Grand Bourg
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Grand Bourg
Price Range: £85 - £130 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Reservation Options:
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Also Known As:
Coco Beach Resort Marie-Galante, Guadeloupe

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