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“DO NOT STAY HERE”
Review of Exchange Hotel

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Exchange Hotel
Ranked #10 of 12 Lower Hutt B&B and Inns
Hastings, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“DO NOT STAY HERE”
Reviewed 12 May 2014

We booked in two nights, Friday and Saturday and on our arrival found the place pumping with loud music. They already had our money so we had been sucked into staying. The room was clean, but from this point our experience got worse. The web site says sky TV; we got free view which would have been ok if the remote for the TV had batteries. The web site also says that the place was modern but the accommodation area is old and in some places poorly looked after, for example, open linen room (with a missing door or it was jammed open and we couldn’t see it). All this would have been fine if the web site was honest but what they listed wasn’t what was available. The biggest problem was the loud music which carried on until 3 am both nights. There was no customer service and when I wanted to complain, I was told by the bar lady to “calm down, don’t get excited.” Bar patrons will take the parking at back and on the second night at 2 am I was shown the second car park which had access from another street. Totally unpleasant stay and we felt so uncomfortable that we couldn’t even shower as we just wanted to get away ASAP each day. We got about 5 hours sleep in total and all we wanted in the stay was a place to crash at night so this experience was a total bust. Shame on you Exchange Hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 67Matai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
Levin, New Zealand
Level Contributor
116 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 11 July 2013

Even average accommodation in NZ tends to be pricey, so the Exchange Hotel's tariffs came as a welcome surprise - albeit with a just little trepidation as I wondered what this might signify for quality. But it is OK. The rooms are basic, as you would expect for the price, but clean and well stocked with tea, coffee etc. There is no reception, all contact being with whoever's on bar duty down below. But if you're out all day and only wanting a place to sleep at night, it fills the bill. Except, however, on a Friday or Saturday night when the DJ music from below will keep you head-throbbingly awake till 2 or 3 in the morning! There's a notice about this by the hotel entrance, but by the time you see that it's too late if you've already booked online. They need to disclose it on on booking agency websites. Luckily I was there for 1 of these nights only: a Saturday - my subsequent 2 nights were much more restful!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonystraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Exchange Hotel

Property: Exchange Hotel
Address: 140 Queens Drive, Lower Hutt 5010, New Zealand
Region: New Zealand > North Island > Greater Wellington > Lower Hutt
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #10 of 12 B&Bs / Inns in Lower Hutt
Number of rooms: 18
Reservation Options:
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