We booked in two nights, Friday and Saturday and on our arrival found the place pumping with loud music. They already had our money so we had been sucked into staying. The room was clean, but from this point our experience got worse. The web site says sky TV; we got free view which would have been ok if the remote for the TV had batteries. The web site also says that the place was modern but the accommodation area is old and in some places poorly looked after, for example, open linen room (with a missing door or it was jammed open and we couldn’t see it). All this would have been fine if the web site was honest but what they listed wasn’t what was available. The biggest problem was the loud music which carried on until 3 am both nights. There was no customer service and when I wanted to complain, I was told by the bar lady to “calm down, don’t get excited.” Bar patrons will take the parking at back and on the second night at 2 am I was shown the second car park which had access from another street. Totally unpleasant stay and we felt so uncomfortable that we couldn’t even shower as we just wanted to get away ASAP each day. We got about 5 hours sleep in total and all we wanted in the stay was a place to crash at night so this experience was a total bust. Shame on you Exchange Hotel.
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