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DorsetSunseeker66
Hondon de los Frailes, Spain

Going the extra mile to be unhelpful

1.0 of 5 bubblesReviewed 27 Feb 2019via mobile
This hotel was booked for us but it looked good on paper. It’s on the beach and has a nice pool. Full stop.
Our room is in need of updating, the mini- fridge was disgusting and, although it was changed, the replacement was as bad. Now maybe we’re fussy but the service around the pool appeared too much like hard work for the staff. Getting a Bach towel not much better. The canteen, for it is not a dining room, continued the bad service and no one seemed to be paying any attention to empty trays of food. It reminded me of school dinners!
Date of stay: February 2019
Trip type: Travelled as a couple
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78 - 83 of 1,051 reviews
Reviewed 23 February 2019

Amazing location. Pool and beach area is fantastic. The rooms are not that clean and really need to be cleaned thoroughly. The breakfast buffet is good however the dinner buffet is not that great. Some staff were not friendly which was really disappointing. This is a good hotel but it could be excellent with a little more effort.

Date of stay: February 2019
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank FearlessNot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2019 via mobile

This was the first hotel in Sri Lanka (we’d stayed at six previously on our trip) where we weren’t given a warm welcome, and the customary towel and juice combo was slow in arriving. We weren’t even shown to the lifts, let alone our room.

The air con in the room was very noisy and the doors to the balcony had big gaps in (probably how the lizard got into the bathroom!). Having said that, it was large and well-equipped.

The poor service continued at dinner - quickly ushered in and asked three times for our room number during our meal (including once by a frantic member of staff as we were leaving).

The dining room was odd. We were seated in what seemed like a warehouse, with the dulcet tones of receipts being printed providing the ambience. The buffet itself was ok in terms of quality and selection, but nothing special.

It’s a real shame that the hotel was let down by its poor service, because its location is brilliant (right on the beach and near a wine store(!)) and the pool was nicely heated.

There are limited options in Mirissa for a hotel on this scale, so I wouldn’t necessarily say don’t stay here. But I wouldn’t be surprised if it is soon overtaken by a rival.

Date of stay: February 2019
Trip type: Travelled with friends
1  Thank jrhunter2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2019 via mobile

A good hotel big rooms comfortable . Great hot showers. Air con and a fan. Nice balcony with views of the sea. Friendly helpful staff. Good choice at dinner and breakfast. Excellent tomato curry.
Good location right on the beach with loads of beach bars in walking distance. Easy reach of whale watching. Good place for a couple of days

Date of stay: February 2019
Trip type: Travelled with family
Thank V7024BKkarend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2019 via mobile

What more could you want ? This was a fabulous stay right in the beachfront, with long stretches of sand to walk along. The beach had many restaurants side by side and was lit up like a fairyland at night whilst fresh seafood was on display for prospective diners. The hotel room was spacious, with a lovely view of the beach. Breakfast was buffet style, fresh and plentiful. Good rate for money changing.

Date of stay: January 2019
Trip type: Travelled with friends
Thank aussie36081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2019 via mobile

This hotel has a great location right in the middle of Mirissa beach , and a good swimming pool. However the rooms are pretty tired looking and curtains hanging off the rails. We were originally given a ground floor room looking straight into the middle of the pool with no privacy and tiny bolt the only way to secure the sliding door. Fair play to management when we asked for an upper floor room and none were available they did move us the next day.
Front desk staff were fine but restaurant and pool bar staff are good at ignoring you - they really need more customer service training. This hotel has obligatory half board and the buffet dinner is limited , tepid and seems to run out early. Breakfast is a bit better.
Hands down the least popular hotel for us during our stay in Sri Lanka.

Date of stay: January 2019
Trip type: Travelled as a couple
2  Thank emme991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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