A friend booked a room for 3 people and when my sister and I arrived, we were told the booking was made for a day earlier. Not having booked it ourselves, we agreed to go for an alternative room, which, however, cost much more. When our friend arrived and tried to reason that her booking was actually for the day we arrived, she was showere by oral abuse from the owner, who was rude, aggresive and frankly out of order.
In the absence of having an alternative accommodation given the imminent New Year, we decided to stay. The service, however, didnt get better. Despite having to move once more when our new room was given to another guest (to which we consented, trying to create a good-will), the staff and the owner continued to behave in a hostile and demeaning way. Repeatedly we were accused of drinking (given that it is how they make money and we were actually not driving on two of the occasions, it was a strange, controlling behaviour) and treated with suspicion, despite being three women travelling together, behaving decently and with respect.
The situation escalated when our room key was stolen. Returning from the beach at New Years at 1am (a very reasonable time given the all-around festivities), we found the guesthouse gate was locked and all staff was drunk and unconscious. One of us had to climb over the fence and wake-up the watchmen. He than proclaimed not to have a spare key and refused to wake up the owner, leaving us outside without anywhere to stay and our things being locked in the room.
When I rang the bell to wake the owner up and ask for a master key, the staff disappered, scared of the owner. The owner eventually woke-up, being abusive and aggressive, refusing to open the room and another staff accused us of drinking. The situation escalated when we repeatedly asked for an alternative solution to the problem and the owner kept shouting at us and refusing to help. Eventually, they were forced to break into the room, when we refused to sleep outside. The owner was clearly out of control and we were frankly scared.
When two of us stayed in the room to sleep and I decided to join another party at the beach, the owner refused to let me out of the guest house, forcing me to find the key to the gate myself and letting myself out.
A highly inappropriate and disturbing behaviour in an establishment with some good reviews. Would caution anyone who is considering to stay here to look for alternative accomodation options.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Ocean Moon Guesthouse & Cabanas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ocean Moon Guesthouse And Cabanas
- Ocean Moon Guesthouse & Cabanas Hotel Mirissa