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CalmEarth
London, United Kingdom

Superb Stay and Excellent Customer Service

5.0 of 5 bubblesReviewed 14 Apr 2024via mobile
I have a blue badge and I informed the reception manager. He was truly excellent!

We were given a deluxe room with a walk-in shower as well as free parking.

The breakfast choice was wide and varied. The staff service was excellent too.

We were celebrating my wife’s birthday and will remember our wonderful stay at the Clayton Hotel in Chiswick.

We highly recommend the hotel.
Date of stay: April 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Róisín McDonnell, Sales at Clayton Hotel Chiswick, responded to this review
Responded 5 weeks ago
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a memorable stay at the Clayton Hotel in Chiswick while celebrating your wife's birthday. Your recommendation means a lot to us, and we sincerely appreciate your kind words. We look forward to welcoming you back to the Clayton Hotel in Chiswick for future stays.Thank you for choosing to stay with us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,257)
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8 - 13 of 1,257 reviews
Reviewed 13 April 2024

Best breakfast in town. The waitress was Grevena and she could not have been better. I have been going there for the past 20 years and have been served by Grevena for the past three years. I go there every six months - so twice a year and she not only remembers me and greets me (as if I were an old friend) but she remembers exactly what I have for breakfast and makes me feel special. She is brilliant.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank johndO7498XR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Róisín McDonnell, Sales at Clayton Hotel Chiswick, responded to this reviewResponded 5 weeks ago

Thank you for sharing your exceptional experience with us! We're delighted to hear that you enjoy our breakfast and that Geveena has been providing you with outstanding service over the past three years. It's wonderful that she remembers you and your breakfast preferences, making you feel special during each visit.

We'll be sure to pass along your kind words and gratitude to Geveena. Her dedication to creating a welcoming and memorable experience for our guests is truly admirable.
Thank you for choosing to stay with us!

Regards,
Front Office Team

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Reviewed 13 April 2024 via mobile

I’ve been going to the Clayton hotel, for many years for a relaxing drink, read the papers , and have always found the experience excellent, the ambience , the drinks and the staff are brilliant, Ricky on the bar, has been perfect host for many years, amongst others, thank you

Date of stay: April 2024
Trip type: Travelled solo
Thank keith b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Róisín McDonnell, Sales at Clayton Hotel Chiswick, responded to this reviewResponded 5 weeks ago

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you've been visiting the Clayton Hotel for many years and have consistently found your time here to be excellent. It's great to know that you enjoy the ambience, drinks, and that you find our staff to be brilliant.

We'll be sure to pass along your kind words to Ricky and the rest of the team at the bar. We're grateful for your continued patronage and appreciation of our service. Thank you for choosing us as your go-to spot for relaxing drinks and reading the papers.

We look forward to welcoming you back for many more enjoyable visits in the future. Thank you

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Reviewed 8 April 2024

Quiet neighborhood for enjoying Richmond, Kew Gardens, Gunnersbury Park and Chiswick House and pleasant Chiswick village high street shopping. Helpful staff arranged bag hold and splendid buffet breakfast. Great transport access via Gunnersbury District line stop one block away.

Room tip: Park walk via Powers Rd NW and along A406 N to handicapped accessible pedestrian overpass at Princes Ave. N to scenic Gunnersbury park cafe.
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank L C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Róisín McDonnell, Sales at Clayton Hotel Chiswick, responded to this reviewResponded 8 April 2024

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our hotel's quiet neighborhood, perfect for exploring the nearby attractions such as Richmond, Kew Gardens, Gunnersbury Park, and Chiswick House. It's fantastic that you found our staff helpful and accommodating, and we're pleased that we could assist you with arranging a bag hold and providing a splendid buffet breakfast.

We're also glad that you found our hotel's location convenient for accessing transportation via the Gunnersbury District line stop, just one block away. We appreciate your kind words and recommendation, and we hope to have the pleasure of welcoming you back on your future visits to the area. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024

At check-in, the lovely receptionist told me I'd been given a free room upgrade, which was a wonderful surprise.
My room was spacious, comfortable & clean, with a separate sitting area & a bath & enormous shower.
Breakfast was tasty, with a wide choice of food. Although hot drinks were self-service, the manager offered me a pot of tea, which she quickly fetched herself.
All the staff I encountered were friendly, welcoming & extremely helpful.
It was my second stay & I'd definitely return. Superb value & a lots of amenities & places of interest nearby.
Thank you all for making me so welcome.

Room tip: A fabulous location for visiting Kew Gardens, Chiswick & nearby Richmond.
Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 260sallyy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Róisín McDonnell, Sales at Clayton Hotel Chiswick, responded to this reviewResponded 8 April 2024


Thank you very much for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your stay and that the room upgrade was a pleasant surprise for you. It's fantastic to know that your room was spacious, comfortable, and clean, providing you with a relaxing environment. We're glad you found the breakfast tasty with a wide selection of food options and that our manager went the extra mile to offer you a pot of tea.

Your kind words about our staff being friendly, welcoming, and extremely helpful mean a lot to us, and we'll be sure to pass on your compliments to the team. We're thrilled to have had the opportunity to host you for the second time, and we can't wait to welcome you back for many more stays in the future. Thank you for appreciating the value we aim to provide and for choosing to stay with us. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

I was staying at the Clayton hotel, Chiswick. It was such a delightful experience to live there, the room had a great view, the staff was fantastic, very helpful. Special thanks to Mr. Amit Sahoo for all the hospitality during the stay. I would highly recommend staying at the Clayton hotel. 🤩

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Voyager33691182167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Róisín McDonnell, Sales at Clayton Hotel Chiswick, responded to this reviewResponded 8 April 2024


Thank you for sharing your delightful experience at the Clayton Hotel, Chiswick! We're thrilled to hear that you enjoyed your stay and that you found the room to have a great view. It's wonderful to know that our staff provided you with fantastic hospitality and was very helpful throughout your stay. We'll be sure to pass along your special thanks to him.

Your recommendation means a lot to us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back to the Clayton Hotel in Chiswick again soon. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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