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“Weekend Break”
Review of Eastwood Hall

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Eastwood Hall
Ranked #1 of 1 Hotels in Eastwood
norfolk
Level 5 Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Weekend Break”
Reviewed 9 July 2012

Would like to share experience of our latest weekend break at Eastwood Hall Nottinghamshire.Booked online with Easy Breaks stayed 3 nights with DBB and also complimentary tickets for entry to Chatsworth house and gardens.Hotel was much better than we expected from some of the reviews that we had read.Very clean,spacious and everything we enjoyed.

Room Tip: We asked for upper quiet room that is exactly what we got.
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  • Stayed July 2012, travelled as a couple
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1 Thank tuckswood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Camberley, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2012

Having just returned (early July) from Eastwood Hall where my wife and I spent a Friday and Saturday night attending a wedding, I decided to post a review on TripAdvisor. Before doing so I read several of the most recent postings and was amazed by the accuracy of the comments made - both the positive ones and the negative ones which depended on whether the reviewer decided to highlight the good or bad points of their experience.

The hotel is a low rise modern building not unlike a good Travel Lodge from the outside. It has about 150 bedrooms so it is quite large. It is set in attractive parklands at the end of a long curving drive which gives a good impression. To accomodate the number of bedrooms on just two floors it covers a large area with long maze like corridors joining the bedrooms to the main facilities. Nipping back to the bedroom to collect something forgotten takes about 10 minutes or so in each direction.

The character of the hotel is essentially one of a business conference centre and multiple wedding venue. It is not where you would go just for a family holiday although the many wedding party families had children staying when we were there who were accomodated on the likes of Z-beds and ran around happily.

There are lots of function rooms set off from very wide corridors which run round a paved outside central core with tables and seating. There is a potential problem with the function rooms in that their users spill out onto the wide corridors - indeed there are sofas and tables of drinks for their use outside the function rooms so other guests have to navigate their way to and from bedrooms through other groups who are partying. This is probably more an irritation for the partying groups.

When we arrived the Friday at about 5pm we were quickly checked in and pointed in the general direction of our room - not knowing at this point just how far away it was. Neither were we told that we could drive to one of the several car parks much nearer to the room so off we went on foot with all our luggage - what a trek it was! On arrival at the room my wife realised we had not been allocated the superior room we had booked so she set off back to reception. She arrived back after half an hour with a duty manager who assisted us to move further on through the corridor system to an acceptable room of the type paid for. He also pointed out the more convenient parking option near the room. We were now well out in the countryside and this was to mean total silence from other guest noise and lots of exercise going to and fro..

The room itself was reasonably well equipped with safe, tea and coffee facilities and flat screen TV which was not used by us, and a sitting area with table, chairs and writing desk by a window. There was wi-fi but it was slow and only worked for a half hour before you got disconnected and had to log in again. It was a struggle to make work and I am in IT. Reception said later it was better with computers, and iPads and mobile phones often would not work at all.

The bed was large and would prove very comfortable except for the silly small pillows - but at least they were not foam filled. We dumped the duvet and used the sheet and blanket but that is a personal preference. The one-at-a-time bathroom was very compact with shower over bath with a screen. The toilet flush handle would prove to be fragile and fail on our last morning before we left (the room cleaning staff said they were always failing). The bathroom door lock jammed in the locked position on its first use and I was just about to use my mobile phone to be rescued when I managed to force it back with a towel to grip it. The room cleaners said that also happened a lot and they had a device to rescue trapped guests from outside the bathroom.

These things apart, we were well satisfied with the room and its standard of cleanliness and preparation. It would have been nice if the morning paper we had ordered had turned up but at least we were not charged.

We eat out with friends that night so did not try the restaurant but it looked nice as we passed by. In the morning we went in for breakfast at about 9 am. It was not very busy and the selection and quality of cooked and cold food was excellent - buffet style with service to table for tea/coffee and clearing away. The wedding breakfast for 80/90 later at about 5pm in one of the function rooms was very good in terms of both service and food (pre-ordered/ready plated) dishes served at table with the appearance and taste of being freshly prepared. Drinks in the bar afterwards were a bit pricy but the glasses of wine being served were generous. Did not drink so much as to feel the pinch on pricing but others might.

Friends who checked in that same day (Saturday) found that they had been given a room with a waste paper bin specially placed to collect the water running down from the ceiling (it had rained heavily for several days).and were not impressed with that arrangement. Reception explained they were full and short of rooms and that was why it had been done! After a brief exchange of views they however managed to find a superior room and upgraded them. How strange not to do this from the outset . . . .

On the Sunday morning before checkout at 11 my wife and I went down to breakfast at about 9 again to find the reastaurant very much busier than the previous day but were seated fairly quickly and still found a good choice of food albeit some things were now somewhat diminished. By 9.40 the queues waiting to enter the restaurant were down the corridor and getting longer; several dishes had run out including most of the cooked dishes, as had many glasses, plates and cutlery. Tables were not being cleared so people could not enter and sit down. There were very few visible staff on duty - perhaps less than half the numbers needed and they were working their socks off. Given that the hotel knew how many people had already had breakfast (you were ticked off on entry) and how many were staying, this seems to be a total management failure to make the right numbers of staff available. Eventually more food became available but by now many guests were showing their irritation.

The staff we encountered throughout our stay tried to be helpful and mostly were (if somewhat mildly useless on some occasions) and all were very polite and friendly and a credit to the hotel. They were just let down by poor planning and a lack of resources available to do what was necessary.

And now to checkout. What is this queue I see? OMG. A large proportion of the 150 rooms checking out? One pleasant hard working cheerful young receptionist will do the job. No need to put anyone on either of the other two checkout positions! Perhaps the other two staff had been dispatched to the restaurant or kitchens to help out there. When we got to the front we were checked out quickly as we had no queries on our bill. The length of queue though was still gaining on her and far from acceptable.

We did not not use the pool which others in the party did and they said it was great. Nor the gymnasium and games rooms which also looked good and well equipped, but I had had plenty of exercise.

Would we stay again? In similar circumstances - probably. The hotel has so much going for it especially its staff and food quality but it does need to have more staff available to cover peak loads and better training in some areas. Management needs to get sorted.

Room Tip: The high number rooms are a long way from the facilities but quieter
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  • Stayed July 2012, travelled with family
    • Value
    • Location
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    • Service
Helpful?
Thank alandbond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2012

We were a party of 10 adults celebrating my niece's 30th birthday. We had booked 5 rooms through travel republic and got an excellent 2 night deal b&b. The staff are very welcoming (special mention for Susan). Reading other reviews before our arrival and yes i would agree with some of them. The venue does cater more for the conference business, the bedrooms are a standard bedroom. Our room (221), was very comfortable, the double bed could have done with being a bit bigger and the TV was old and not a very good picture. Our room was very large and would probably be used as a family room as there was enough room to get a single bed in there as well. We only had 1 bedside cabinet so asked at reception for another one on our way out friday night but we didn't get one. Breakfast was excellent and a good selection to choose from. As we were celebrating a birthday we ate out on both nights so didn't sample the restaurant food. We got to use the games room as it rained on saturday afternoon. The dartboard could do with a proper light over it and a mark on the floor indicating the correct distance, some better darts might be useful as well. The pool was lovely although children were having swimming lessons in there (5pm) sat afternoon. I would agree that the bar prices are rather high which was one of the reasons we decided to eat out. (i can recommend a very good all you can eat buffet in nottingham)! All in all we had a lovely weekend away for a good price, which is what we wanted when we booked it. Would i recommend it to others, yes, would go back, yes i would.

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
1 Thank SheffieldVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EXETER
Level 6 Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 6 July 2012

We arrived at 4pm and had to wait to see if our room was ready....because they had a wedding. In fact they had two weddings but as we were not attending either our interest was solely focused on getting to our room after driving from Devon. Mercifully for the young man on reception our room was ready. It had a pleasant view over the grounds but no quilt cover! We were told that this was their policy for environmental reasons. As a non-believer in man made climate change and other green scare stories and married to someone who expects crisp white linen rather than a stained (yes stained...one may have been a drink spill but the second looked distinctly dubious) quilt we asked for a quilt cover and went for a coffee. The girl on the bar told us she had a wedding party to deal with when I investigated the possibility of a biscuit to accompany our beverage but in fairness to her she managed a couple of cookies through gritted teeth. When we returned to the room our quilt had been enveloped in a cover. The room was basic but acceptable. It was less than half the price of the Macdonald hotel at bath and a similar size and level of cleanliness. The tv was very basic with intermittent sound but that apart things were ok. We ordered breakfast in the room for 8am which hadn't turned up by 830 but, yes you've guessed it they had a wedding on. When it did arrive it was ok bu no better. We promptly checked out and left our mobile phone at reception. At this point we were impressed. The hotel confirmed they had the phone, remembered that we lived a long way away and delivered it to our home free of charge within 48 hours. Very impressive so many thanks to you!

Room Tip: Away from the function rooms are quieter albeit a longer walk
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, England, United Kingdom
1 review
Reviewed 5 July 2012

When my best friend got married at Eastwood Hall at the end of May this year, after saving for so long, we expected great things from this beautiful hotel. The day was impressive and everything was going perfect until the evening. The canapés and three course meal was outstanding and everyone was impressed with the quality and service but then came the poor evening management.
Before we had lunch, the chocolate truffle wedding cake was brought out, about 3 ish. Bearing in mind the day was unbearably hot, the cake was left out all day and night with no plates or spoons to use. By the end of the night it was soft as hell but instead of being refrigerated and being allowed to be taken home, it was thrown in the bin without even asking if they can do so!
The evening buffet was brought out at 8.45 and after about a hour or so I saw wedding guests go over to have some food but the staff were quickly removing the food platters to throw away! I assumed that because the buffet cost £1700 ( £17 a head for 100 wedding guests) then perhaps it would be brought out in two batches so the later guests could enjoy the food also. But no! What a waste. I work with food myself so understand that food cannot stay out for too long but surely it would have been better to keep the food refrigerated and bring out twice nightly?
Everything else about the day was perfect but the evening was a total letdown for what should have been the best day of my friends life...

  • Stayed May 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Racheal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 July 2012 via mobile

We stayed at Eastwood Hall at the end of June for one night.
First impression on arriving was that the location and setting was beautiful and the grounds well maintained.
Unfortunately on checking in our initial high expectations started to falter. Having booked 2 rooms on line, and clutching the confirmation paperwork, the receptionist told us we had only booked one room, he seemed reluctant to do anymore than smile at us nervously. Sensing our irritation another receptionist suggested to him the 2nd room may be in another name, after some searching he managed to find the second booking.
Despite having booked both rooms together we then found they were on different floors and in different wings, not great for my partners daughter who was travelling with us. When we asked why they weren't together we were told a) we had to specifically make that request when booking (would have thought that would be assumed), and b) there were 2 wedding parties in that weekend, so other guests are "squeezed" in around them! Nice customer service! Not the warmest of welcomes.
Like another reviewer we found the walk to the rooms a long one, and whilst your hotel response is that there is access via the car park for people in the rear rooms to shorten the walk, would it not be a good idea for your reception staff to mention this on check-in instead of watching us return with our suitcases and take the long route?
Rooms were both ok, nice views, though I echo another reviewers comments on lack of duvet covers, thought it might just have been missed in our room but obviously not!
In the afternoon we made use of the gym and pool facilities - These were great as were the staff in these areas. BUT, to get to the facilities we had to follow the route past the function rooms as this is the walkway to the bedrooms. Not impressed to find that one of the weddings was actually setup across the walkway area with food, drink and entertainment - videos, quartet and we had to make our way through this whilst feeling very awkward and out of place. Similarly on our way back to the room all the wedding guests had arrived and we had to find our way through the groups etc - this strange approach made us feel very uncomfortable and we got a few looks from the wedding party.
In the evening we decided to have a drink at the bar before eating in the Tempus restaurant, we once again made our way through wedding party one, only to find that wedding party 2 were having their reception in the bar and had taken over most of the bar area, with the addition of their wedding cake etc setup there too. Again, this made us feel like imposters.
The food in the Tempus restaurant was good, though a very limited menu choice especially for mains. Breakfast in the morning was also good made brighter by the very friendly lady working there.
On checking out we had to ask for a breakdown of the bill, it was not offered before payment was taken. We also mentioned our disappointment about the arrangements for wedding parties there and how it alienated 'normal' guests - I'd like to think our feedback will be acknowledged as we've certainly been put off of staying here again.

Stayed June 2012, travelled with family
Helpful?
1 Thank CarolineWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester
1 review
Reviewed 2 July 2012

Although this hotel is pleasant and generally well kept, our visit was spoiled by the obvious attempts to save on laundry costs during our one night stay. The beds had sheets and a duvet, but no duvet covers. This meant that we slept with the sheets right up to our chins, trying to avoid contact with the duvets which had probably not been washed for some time. I complained about this at reception, but their response was that it is 'company policy not to use duvet covers', also that it is becoming the norm in hotels. This is not true of the company, as we stayed at another Principal Hayley Hotel in Derbyshire a few weeks ago and their beds were fine. My well travelled husband commented that he had only come across duvets with no covers 'in a dive' in India'. I've certainly never seen this before.
We also found only one towel in the bathroom and had to search for another in the wardrobe. As a frequent user of business hotels, I'd expect to find 2 towels per person in the bathroom.
These may seem like minor gripes, but the hotel portrays itself as a good quality business hotel and it should not try to fob off guests with poor excuses for bad service.

  • Stayed June 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Eastwood Hall, responded to this review, 4 July 2012
Dear Guest,

Thank you for your review.

We are currently reviewing the current linen offering in our bedrooms. It is not many years ago that hotels used blankets on their beds with a bed spread, this is essentially the same for us, with the blanket being changed for a light weight duvet. I do fully appreciate that many hotels have moved over to duvets and duvet covers and no bed spread. It is currently our intention to make this change in September.

I would like to thank you once again for your feedback, and hope that you will return to Eastwood Hall again in the future.

Yours sincerely,
Andrew Wright, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Eastwood Hall

Property: Eastwood Hall
Address: Mansfield Road, Eastwood NG16 3SS, England
Phone Number:
Region: United Kingdom > England > Nottinghamshire > Eastwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Eastwood
Price Range (Based on Average Rates): £
Hotel Class:4 star — Eastwood Hall 4*
Number of rooms: 150
Official Description (provided by the hotel):
Eastwood Hall, Nottingham is located just a short drive away from the historic city of Nottingham and is a leading conference venue and hotel in Nottinghamshire. Set in 26 acres of spectacular grounds Eastwood Hall combines the historic with the modern to deliver an unforgettable setting for conference and business events, weddings and short breaks. Swimming pool opening times Monday - Friday 6am - 22pm and Saturday and Sundays 7am to 8pm. Please note Children's splash times are Saturday's 3pm-5pm and Sunday's 9am-11am. Outside of these times children are not allowed to use the pool. ... more   less 
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Also Known As:
Eastwood Hall Hotel Eastwood
Eastwood Hall Hotel Nottingham
Eastwood Hall Nottinghamshire

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